Production and Quality Management(PQM) - Unit 2 PPT - Basic Concepts of TQm - Diploma 4th Semester - Mechanical Engineering - N Scheme - 4020440 020-Diploma in Mechanical Engineering - 4020440- IV Semester - Production and Quality Management - Unit 2 PPT - Basic Concepts of TQM Prepared By… U. ARAVIND, B.E., M.I.S.T.E., LECTURER / MECHANICAL ENGINEERING LAKSHMI AMMAL POLYTECHNIC COLLEGE K.R. NAGAR, KOVILPATTI - 628 503 THOOTHUKUDI DISTRICT, TAMIL NADU Mobile No: 9943244068 Email Id: aravindulaganathanmech@gmail.com aravindmech@lapc.in

1. U.Aravind, Lecturer, Department of Mechanical Engineering, Lakshmi Ammal Polytechnic College, Kovilpatti.
UNIT II : BASIC CONCEPTS OF TOTAL QUALITY
MANAGEMENT
4020440 PRODUCTION AND QUALITY
MANAGEMENT
உற்பத்தி மற்றும் தர மமலாண்மம

2. Definition
Quality(தரம்)
1/7 U.Aravind, Lecturer, Department of Mechanical Engineering, Lakshmi Ammal Polytechnic College, Kovilpatti.

3. Quality Control
1/7 U.Aravind, Lecturer, Department of Mechanical Engineering, Lakshmi Ammal Polytechnic College, Kovilpatti.

4. 1/7 U.Aravind, Lecturer, Department of Mechanical Engineering, Lakshmi Ammal Polytechnic College, Kovilpatti.
Quality Control Definition

5. Dimensions of product Quality
1/7 U.Aravind, Lecturer, Department of Mechanical Engineering, Lakshmi Ammal Polytechnic College, Kovilpatti.

6. Dimensions
of
Quality
Performance (செயல்பாடு)
Features (அம்ெங்கள்)
Conformance (மனதிற்கு பிடித்திருத்தல்)
Reliability (நம்பகத்தன்மம)
Durability (நீடித்த உமைப்பு)
Serviceability (பயன்பாடு)
Responsiveness (ஏற்புத்தன்மம)
Reputation (நற்சபயர்)
Aesthetics (கண்கவர் தன்மம)

7. 1/7 U.Aravind, Lecturer, Department of Mechanical Engineering, Lakshmi Ammal Polytechnic College, Kovilpatti.

8. U.Aravind, Lecturer, Department of Mechanical Engineering, Lakshmi Ammal Polytechnic College, Kovilpatti.
4020440 PRODUCTION AND QUALITY
MANAGEMENT
உற்பத்தி மற்றும் தர மமலாண்மம

9. U.Aravind, Lecturer, Department of Mechanical Engineering, Lakshmi Ammal Polytechnic College, Kovilpatti.
4020440 PRODUCTION AND QUALITY
MANAGEMENT
உற்பத்தி மற்றும் தர மமலாண்மம

10. Total Quality Management (TQM)
1/7 U.Aravind, Lecturer, Department of Mechanical Engineering, Lakshmi Ammal Polytechnic College, Kovilpatti.

11. Total Quality Management (TQM)
1/7 U.Aravind, Lecturer, Department of Mechanical Engineering, Lakshmi Ammal Polytechnic College, Kovilpatti.

12. Basics Concepts of TQM
1/7 U.Aravind, Lecturer, Department of Mechanical Engineering, Lakshmi Ammal Polytechnic College, Kovilpatti.

13. Elements of
TQM
TQM
Principles and
Practices
TQM Tools
and Techniques

14. TQM
Principles
and
Practices
Leadership
Customer
Focus
Employee
Involvement
Supplier
Participation
Continuous Process
Improvement
Kaizen
5S
Performance
Measurement

15. TQM
Tools
and
Techniques
7 tools of
Quality
7 tools of
Management
Sampling Plans
Bench Marking
Total Preventive
Maintenance
6 Sigma process
capability
Quality Management System

16. Principles of TQM
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17. Obstacles of TQM Implementation
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18. U.Aravind, Lecturer, Department of Mechanical Engineering, Lakshmi Ammal Polytechnic College, Kovilpatti.
4020440 PRODUCTION AND QUALITY
MANAGEMENT
உற்பத்தி மற்றும் தர மமலாண்மம
COUNCIL

19. Definition
Quality Council
1/7 U.Aravind, Lecturer, Department of Mechanical Engineering, Lakshmi Ammal Polytechnic College, Kovilpatti.

20. Quality
Council
Members
Chief
Executive
Officer
(CEO)
Senior
managers
from all
departments
Quality
Council
Coordinator

21. Responsibility of Quality Council
1/7 U.Aravind, Lecturer, Department of Mechanical Engineering, Lakshmi Ammal Polytechnic College, Kovilpatti.

22. Responsibility of Quality Council
1/7 U.Aravind, Lecturer, Department of Mechanical Engineering, Lakshmi Ammal Polytechnic College, Kovilpatti.

23. Duties of Quality Council
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• To establish Quality Statements
• To establish strategic long term plan
• To plan the training programs
• To determine and monitor the cost of
poor quality
• To monitor performance measurement
of functions of departments
• To revise reward system time to time
• To monitor projects that get customer
satisfaction.

24. Quality
Statements
Vision
Statement
Mission
Statement
Quality
Policy
Statement

25. 1/7 U.Aravind, Lecturer, Department of Mechanical Engineering, Lakshmi Ammal Polytechnic College, Kovilpatti.

26. 1/7 U.Aravind, Lecturer, Department of Mechanical Engineering, Lakshmi Ammal Polytechnic College, Kovilpatti.

27. 1/7 U.Aravind, Lecturer, Department of Mechanical Engineering, Lakshmi Ammal Polytechnic College, Kovilpatti.

28. U.Aravind, Lecturer, Department of Mechanical Engineering,
Lakshmi Ammal Polytechnic College, Kovilpatti.
UNIT II : BASIC CONCEPTS OF TOTAL QUALITY
MANAGEMENT

29. Definition
Strategic Planning
1/7 U.Aravind, Lecturer, Department of Mechanical Engineering, Lakshmi Ammal Polytechnic College, Kovilpatti.
Strategic Plan

30. Seven Steps of Strategic Planning
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1. Identification of Customer Needs.
2. Determining customer position. To become
successful, the organisation must find out
which areas to be improved to satisfy
customer.
3. Predict the future.
4. Gap Analysis (Gap between current state
and future state are analyzed).
5. Closing the gap by doing process
improvement.
6. Align the plan with Mission & Vision
7. Implementation of the plan

31. U.Aravind, Lecturer, Department of Mechanical Engineering, Lakshmi Ammal Polytechnic College, Kovilpatti.
UNIT II : BASIC CONCEPTS OF TOTAL QUALITY
MANAGEMENT
4020440 PRODUCTION AND QUALITY
MANAGEMENT
உற்பத்தி மற்றும் தர மமலாண்மம
COUNCIL
Deming
Philosophy

32. Deming Philosophy
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33. Deming Philosophy
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1. Take continuous efforts to improve
quality of products & services.
2. Take away fear. So that every one will
work effectively.
3. Arrange “on the job” training.
4. Arrange programs for self
improvement
5. Breakdown barriers between staff.
Develop ream sprit so that people in
research, design, production and sales
work together.

34. Deming Philosophy
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6. Stop depending only on mass inspection
for maintaining quality.
7. Improve constantly production system.
This is for improving quality and
productivity. This will reduce cost.
8. Remove unwanted slogan boards.
Because low quality and low productivity
belong to the system. They do not belong to
workers.
9. Adopt new philosophy of learning
responsibilities. Take on leadership for
change.

35. Deming Philosophy
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10. Do not select supplier based on low price.
Select based on quality of product.
11. Put everybody to work to achieve the
transformation.
12. Get things done by proper leadership.
13. Permit pride of workmanship. That is
responsibility of managers, supervisors,
foremen must change from sheer numbers
to quality.
14. Top management must push every day
all the 14 principles.

36. Customer – Input / Output Process Model
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37. Customer – Input / Output Process Model
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38. Juran’s Trilogy
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39. Juran’s Trilogy
1/7 U.Aravind, Lecturer, Department of Mechanical Engineering, Lakshmi Ammal Polytechnic College, Kovilpatti.

40. Juran’s Trilogy
1/7 U.Aravind, Lecturer, Department of Mechanical Engineering, Lakshmi Ammal Polytechnic College, Kovilpatti.

41. Deming Cycle (PDCA Cycle)
1/7 U.Aravind, Lecturer, Department of Mechanical Engineering, Lakshmi Ammal Polytechnic College, Kovilpatti.

42. Deming Cycle (PDCA Cycle)
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43. Any Q ?
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U.Aravind,
Lecturer / Mechanical Engineering,
Lakshmi Ammal Polytechnic College.,
Kovilpatti, Thoothukudi.