Presented to Master Students at Civil Engineering Department, Eastern Mediterranean University /Cyprus

1. By
Sevar Dilkhaz Salahaddin
CIVIL ENGINEERING DEPARTMENT
ACCORDING TO ISO 9001:2008
Professor Name:
Prof. Dr. Tahir Celik
CostructionManagementPlanning.

2.  Firstly it found in Geneva in Switzerland.
 Found in 1946 for voluntary purpose.
 ISO is realized in 1987.
 ISO is revised in 1994.
 It is series of standards of QM processes.
 Basically Quality assurance standards.
 It is Conformance rather than Procedure standard.
 Further revised in 2000 for TQM standards.
Sevar Dilkhaz Civil Engineering Dept. | EMU 2
INTERNATIONAL ORGANIZATION FOR
STANDARDIZATION(ISO)

3. 1. The Management Commitment.
2. Customer Focus.
3. Quality Policy.
4. Planning.
1. Quality Objectives.
2. Quality Management System Planning.
5. Responsibility, Authority and Communication.
1. Responsibility and Authority.
2. Representative Management.
3. Internal Communication.
6. Management Review
1. General
2. Input
3. Output
PARTS OF SECTION 5 OF ISO STANDARD
Sevar Dilkhaz 3Civil Engineering Dept. | EMU

4.  In 1987 version had 4 quality system levels.
 In 1994 it was revised in as 3 quality system levels.
 The levels are:
1. Level1 is ISO 9001
2. Level2 is ISO 9002
3. Level3 is ISO 9003
Sevar Dilkhaz Civil Engineering Dept. | EMU 4
QUALITY SYSTEM LEVELS OF ISO

5. Management
Responsibility
Managemet
Commitment
Customer Focus
Quality Planning
Planning
Quality Objectives
Quality Management
System Planning
Responsibility Authority
and Communication
Responsibility and
Authority
Management
Representative
Internal
Communication
Management Review
General
Review Input
Review Output
Management Responsibility Hierarchy
Sevar Dilkhaz 5Civil Engineering Dept. | EMU

6.  Efficient management needed to guarantee smooth
operation, achievement of goals and overall success of the
entity.
 Supervising employees is the responsibility of all manager
types to make sure that all tasks are going smoothly.
MANAGEMENT RESPONSIBILITY
CIVIL ENGINEERING DEPARTMENT
Sevar Dilkhaz 6Civil Engineering Dept. | EMU

7.  Civil Engineering Department at Eastern Mediterranean
University has a good:
1. QMS
2. Quality Policy.
3. Quality Objectives.
4. Also Satisfy Customer Requirement.
 Civil Department has to :
1. Amplify Tangible Commitment.
2. Supervising of Quality should not be individual.
1. THE MANAGEMENT COMMITMENT
Sevar Dilkhaz 7Civil Engineering Dept. | EMU

8.  Civil Engineering Department’s Organization and Performance
should be according to customer requirement.
 Obtaining Customer Satisfaction by Reviews and Surveys.
 Converting Customer Requirement in to Work.
2. CUSTOMER FOCUS
Sevar Dilkhaz 8Civil Engineering Dept. | EMU

9.  The Civil Engineering Department must ensure the formation
of Quality Policy as a formwork to department to launch the
Quality Objectives.
 Quality Policy should endorsed by the highest level of
management.
 Quality Policy has to include a commitment to comply with
requirements. This can be best achieved using words such as
We or To.
 E.g.
 At Civil Engineering Department We will involve…
 At Civil Engineering Department We will develop…
 Civil Engineering Department is going to establish…
3. QUALITY POLICY:
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10.  Quality Objectives are derived from the Quality Policy.
 Quality Objectives should be appropriate with Quality Policy.
 The Quality Objectives can be analyzed during Management
Review to define the degree to which they are met.
4. PLANNING
4.1. QUALITY OBJECTIVES
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11.  Ensuring that the requirements of the quality system has been
defined before the implementation of any modifications.
 No new method is implemented without first considering the
actions that have to be taken.
4. PLANNING
4.2. QUALITY MANAGEMENT SYSTEM PLANNING
Sevar Dilkhaz 11Civil Engineering Dept. | EMU

12.  All responsibilities and authorities of Civil Engineering
department should be organized. All staffs such as teachers,
administrators, maintenance staff, and computer operation
staff.
 Also CED are responsible for the Quality of Teaching and
Working in the Department.
 All of them are also responsible for identifying non-
conforming products.
 All teaching staffs have the responsibility to agree with the
documental procedures and the directions of management.
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5. RESPONSIBILITY AUTHORITY AND COMMUNICATION
5.1. RESPONSIBILITY AND AUTHORITY

13.  Employing a member in Civil Engineering Department who is
irrespective of other duties in order to take the Responsibility
and Authority of establishing, implementing, and maintaining
the quality system and ensuring that it is remaining
resourceful as of ISO 9001.
 This member should be responsible for monitoring the
performance of quality system and reporting on it to executive
management.
 This member ensures that academic staffs are aware of the
importance of meeting customers’ (such as students)
requirements.
 If the member is absence the president(chairman) will
assume these responsibilities.
Sevar Dilkhaz Civil Engineering Dept. | EMU 13
5. RESPONSIBILITY AUTHORITY AND COMMUNICATION
5.2. REPRESENTATIVE MANAGEMENT

14.  The effective of establishing internal communication in the
management system is to transmit information of products
and processes of Civil Engineering Department.
 The establishing of internal communications are addressed
during Management Review Meetings.
Sevar Dilkhaz Civil Engineering Dept. | EMU 14
5. RESPONSIBILITY AUTHORITY AND COMMUNICATION
5.3. INTERNAL COMMUNICATION

15.  Civil Engineering department should organize Management
Review Meetings to ensure its ongoing and correctness in
sustaining the requirements of ISO 9001.
 It should satisfy our quality objectives and policy.
 Records established to provide evidence of conformity to
requirements.
 The meeting should be as frequently as necessary, at least
once a year.
Sevar Dilkhaz Civil Engineering Dept. | EMU 15
6. MANAGEMENT REVIEW
6.1. GENERAL

16.  The staffs of Civil Engineering department should review the
results of internal audits during Management Review
Meetings.
 To ensure the performance and improvement, customer
feedback, procedure performance/trends.
 Also follow up actions from previous meetings.
 In addition, the Management Review Meetings should pay
attention to evaluate potential problems.
Sevar Dilkhaz Civil Engineering Dept. | EMU 16
6. MANAGEMENT REVIEW
6.2. REVIEW INPUT

17.  The department of Civil Engineering should always include
some action items for monitoring the improvement of the
quality management system.
 The improvement should be according to customer
requirements.
 Identify the resources needed to ensure the continuing
satisfaction of our customers.
Sevar Dilkhaz Civil Engineering Dept. | EMU 17
6. MANAGEMENT REVIEW
6.3. REVIEW OUTPUT

18. Question?
Sevar Dilkhaz 18Civil Engineering Dept. | EMU
THE END