1. Amr Ahmed Mohamed Aidy
Dubai, U.A.E
Tel: +971 50 2199006
E-Mail: Amraidi@gmail.com
Objective
Seeking for challenging position in a progressive company that believes in adopting hard worker senior
candidates, an organization where I can demonstrate all my skills and improve my qualifications and use
my academic skills besides my interpersonal communication talents. Seeking a position that provides
growth potential & professional development
Executive Summary
I am a customer service manager with nearly 7 years of accomplished experience in Finance & Accounts /
Operations Management. Skilled in exceeding sales goals and company expectations by maintaining high
standards of customer services.
I have a proven ability in improving operations, enhancing business growth & maximizing profits through
the achievements in finance management, internal controls & productivity improvements.
As well as I possess significant leadership experience resulting in better financial performance and
enhanced systems for higher performance of the team.
I am an effective communicator with excellent relationship building and interpersonal skills.
I work effectively on teams, as well as independently and I am able to solve the problems without
troubles or stress.
Core Competencies
Market planning & Analysis Individual Goal Setting
Customer Care Management Relationship Management
Events Management Operations & Audits
Policies and Procedures Leadership Skills
Executive Highlights
Union national bank,UAE Customer service manager Mar 2009 till Now
Mashreq Bank, EGYPT Teller Sep 08 – Feb 09
Amapetco, Egypt Accountant Feb 04 – Aug 08

2. Education
May 2006: Faculty of commerce University of Zagazig, Egypt
Professional Experiences
Union National Bank, UAE (UNB) March 2009 till present
Customer Service Manager
*Serve the existing customers with Union National Bank with the standard of the service quality which
has been set by the management.
*Sealing the bank products such as a personal loans, credit cards, auto loans, home mortgage & SME.
*Taking care of the customers by offering good services indoor and outdoor.
*Monthly exceeding the assigned target. (Exceeds quarterly sales goals by 152 %.)
*Maintained relationship with all business banking customers & generated business like new A/CS
(NTB), Life insurances, General insurances, Retail loan & other banking products.
*Monitoring all front desk officers’ job role & helping them to meet their respective targets.
*Following up with branch officers team to achieve 100% from assigned target & also to insure that all
communications with the clients are going according to bank's policy
Controlling the operations & servicing part for all departments.
*Supervising all operational issues including KYC verification, AML report, Issuing & Fixed deposits.
*Checking all the loan files before disbursing on the system.
*Reporting directly to the branch manager.
*Maintaining relationship with clients and gaining their loyalty towards the bank.
*Daily checking all branch reports & staff activities
*Educated customers on the variety of loan products and available credit options.
*Effectively managed more than 1000 client relationships.
Mashreq Bank, EGYPT Sep 08 – Feb 09
Teller
*Daily Cash Vault balancing with a zero error rate.
*Processed cash withdrawals.
*Reported daily averages and shortages to the operations department.
Amapetco petroleum, Egypt Feb 05 – Aug 08
Accountant
*Handling monthly payroll.
*Handling all major prime accounts for the company.
*Handling cash in and out as company main cashier.
Personal Skills
* Leadership skills * Effective team leader
* Energetic work attitude * Team management
* Friendly and motivating * Flexible scheduling
* Problem solver * Active listening skills
* high communication skills * Top sales performer

3. Professional Skills
 Fluency in spoken and written English.
 Excellent relationship building and communication skills.
 Ability to work with multi-functional resources.
 Analytical capability to understand business requirements.
 Very good communication skills.
 Very good time management skills.
 Microsoft Office XP, 2000, 2003
 Internet Explorer Applications
Training /courses attended
1. Banking law for retail bankers
2. Orientation program
3. Foreign exchange
4. Business corresponded
5. Operation risk
6. New operations manual
7. Money laundering Central Bank
* The following courses have been successfully completed via E-Learning Courses:
1. Developing a time management plan.
2. E-mail etiquette in the workplace.
3. The fundamental of sales skills.
4. Prospecting & addressing needs
5. Overcoming obstacles.
6. Gaining customer commitments.
7. Effectively closing a sale.
8. Leadership skills.
Personal Details
Birth Date: 14 April 1985
Gender: Male
Nationality: Egyptian
Visa Status: UAE Residency Visa (Transferable)
Residence Location: Dubai, United Arab Emirates
Marital Status: Married
Driving License: United Arab Emirates, Egypt
*References Furnished Upon Request