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10 Ways to Improve Internal Communication

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10 ways to improve internal communication. Practical tips to increase employee engagement, improve company competitiveness and build stronger teams. Presented by Weekdone (https://weekdone.com/) …

10 ways to improve internal communication. Practical tips to increase employee engagement, improve company competitiveness and build stronger teams. Presented by Weekdone (https://weekdone.com/) internal communication tool for leaders and managers. Try it for free in your team.

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  • Isn't this the truth, any time I conduct interview follow ups or exit interviews the biggest frustration from partners is always lack of internal communication!
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  • 1. ways to improve internal communication Practical tips to: Increase employee engagement Improve company competitiveness Build stronger teams weekdone.com
  • 2. Lack of communication between staff and management Lack of recognition and praise Lack of training and/or educational opportunities Lack of flexibility in work schedules Lack of authority given to employees Don't know/no answer Total 41% 28% 11% 8% 6% 6% 100% Which one mistake do companies make the most in managing their employees?
  • 3. Don’t understand Understand 23% will work for success 91% will work for success Effect of employees understanding their overall role in business: #1 Encourage sharing, input and dialogue Good internal communication flows in two ways. Teach people to give feedback on information they get. Create and reward open dialogue.
  • 4. 47% 19% 4.5x 20% higher total returns to shareholders higher market premium times more likely to have highly engaged employees more likely to have less employee turnover Effects of highly effective communication practices #2 Have managers lead by example If you want your employees to communicate, make sure the leaders do it first. Tell your managers to share, comment, give feedback and answer.
  • 5. $37 billiontotal cost of employee misunderstandings x 1,000,000,000,000 $62 millionaverage cost per company x 1,000,000 Each year, in 100,000 employee companies surveyed: #3 Get employee buy-in Show and provide value to employees. Excite them about the cause of sharing information.
  • 6. Time spent on poor communications and barriers: Waiting for information Inefficient coordination Unwanted communications Customer complaints Barriers to collaboration Time for productive work $5,320 $5,328 $5,328 $5,008 $5,003 $33,426 $26, 041 cumulative cost per worker per year due to productivity losses resulting from communications barriers. #4 Make objectives and goals public Publish company, team and personal goals online and make them visible. Research OKR - Objectives and Key Results - a successful process used by Google.
  • 7. % of average workweek Improved communication and collaboration through social technologies could raise the productivity of interaction workers by 20 to 25 percent. "management had not effectively communicated business strategies to employees in a way in which they could "live it in their daily jobs"." E-mail Gathering information Communicating Role-specific tasks Total 28 19 14 39 100 48%of companies: #5 Use online tools instead of meetings Meetings are often the biggest waste of time. Reduce that time by using online team update and reporting tools.
  • 8. Effective at building shared employee experiences ♂ ♂ ♂ ♂ ♂ ♂ ♂ ♂ ♂ ♂ ♂ ♂ ♂ ♂ ♂ ♂ ♂ ♂ ♂ ♂ 4 in 10 - Office workers 2 in 10 - Remote workers #6 Establish regular processes Gone are the times of big information blasts. People want granular real-time updates. Make communication a weekly process with defined rules.
  • 9. ROI on improved organizational communications, % of companies and expected return 0-10% 11-25% 26-40% 41-100% ROI in 20% companies ROI in 30% companies ROI in 20% companies ROI in 30% companies #7 Train people in the language of sharing Writing well is a learned skill. Explain what it entails. Most people have to be trained to write for others, not themselves.
  • 10. Companies with highly effective communications are: 2x 2x 7x likely to use technology for internal communication likely to have documented communication strategies likely to use leading-edge communication tools #8 Use mobile tools Most people get their information nowadays on the go. Provide tools for internal work-related sharing on phones and tablets. Search app stores for Weekdone app.
  • 11. Learn more at weekdone.com Weekdone is a simple tool for leaders and managers to know and understand their teams better. It's a weekly employee progress report for managers and internal communication platform for teams. Use Weekdone to always know what your co-workers' think and do. Weekdone.com - be a better manager #9 Survey your employees To get answers and know current state, run regular employee surveys. Try out http://leadmarter.co to assess how your team feels and thinks. #10 Listen Listening is often more important than publishing information. Encourage input from all ranks.
  • 12. THANKS FOR READING! If you found this interesting, feel free to share it! Sources: http://www.successfactors.com/en_us/company/press-releases/2011/global-survey-reveals-companies-still-fail- to-communicate-strate.html http://www.hrcommunication.com/Main/Articles/Internal_communications_is_a_powerful_generator_of_980.aspx http://www.towerswatson.com/en/Press/2013/05/just-over-half-of-employers-using-social-media-tools-for-inte rnal-communication http://www.mckinsey.com/insights/high_tech_telecoms_internet/the_social_economy http://www.yourthoughtpartner.com/Portals/83405/pdf/fact_sheet_v.3.pdf http://www.holmesreport.com/opinion-info/10645/The-Cost-Of-Poor-Communications.aspx http://iprs.org.sg/sites/default/files/Internal%20communication%20effectiveness%20enhances%20bottom-line% 20results.%20Yates%202006.pdf http://www.forbes.com/sites/robertsher/2014/07/17/never-leave-internal-communications-to-chance-in-midsiz ed-companies/ http://accountemps.rhi.mediaroom.com/management-mistake