Replacing a staff member can cost your business a lot of money in fixed and hidden costs as well as your time to recruit, induct and help a new employee settle into the way your organisation does things. This workshop will help you and your organisation develop strategies to gain, train, sustain and retain valuable staff and save you money and time while building the workforce you need to grow your business. The workshop covers: • Why your staff works for you and why they leave • Developing and supporting your staff • When to use the carrot and when to use the stick • Approaches and processes which match your business goals

1. Allison Miller
Salisbury Business & Export Centre
12 June 2012
vanguardvisionsconsulting.com.au

2. Why are your staff
important to your business?
How are you rewarding,
retaining and/or motivating
them now?
“Nothing important gets done alone” – Goleman, Boyatzis & McKee (2004)

3. This session
Gain - why your staff work for you and why they leave
Train – Developing and supporting your staff
Sustain - When to use the carrot and when to use the
stick
Retain - Approaches and process to which match your
business goals

4. Recruiting successfully:
Employer Resource Kit - Image:
http://www.sa.gov.au/upload/franchise/Business,%20industry%20and%20trade/Services%20and%20resource
/Publications/Employer%20Resource%20Kit/Info%20cards%20-%206_Recruiting.pdf

5. Gaining or ‘attracting’ the
right staff
Why did your staff want to work
for you?
Why your staff works for you?
Why do they leave?

6. Find out why through:
anonymous surveys
informal conversations
performance reviews
feedback forms
existing interviewers
Build on these strengths
Promote them when recruiting
Image: 'Hangers employee shoot' - http://www.flickr.com/photos/63369864@N00/3970308905

7. Employer of Choice:
Employer Resource Kit - Image:
http://www.sa.gov.au/upload/franchise/Business,%20industry%20and%20trade/Services%20and%20resource
/Publications/Employer%20Resource%20Kit/Info%20cards%20-%201_Employer%20of%20choice.pdf

8. Are you an
“employer of choice”?

9. Maximising Productivity
Employer Resource Kit - Image:
http://www.sa.gov.au/upload/franchise/Business,%20industry%20and%20trade/Services%20and%20resources
/Publications/Employer%20Resource%20Kit/Info%20cards%20-%203_Keeping%20best%20staff.pdf

10. Training & Developing
your staff
What are you doing to train &
develop your staff?

11. Workforce Development
“international and national research
indicates that the increase in labour
productivity resulting from targeted
training can yield a return on investment of
more than 30 per cent”
Training ROI Calculator:
http://www.training.com.au/pages/menuitemc9a7df17b369a390f9fa5a1017a62dbc.aspx

12. Workforce Development
Skills for All funding for training:
http://www.skills.sa.gov.au/for-employers-business/funding-for-training

13. Forms of learning
What learning opportunities do
your staff have?

14. Forms of learning
Formal Learning
Non formal learning
Informal learning
Project based learning
Action-based learning
Community of practice - Networks
Collaborative learning communities

15. Learning Goals/Plans
“learning goals have been shown to
lead to greater improvement than
have performance goals”
Goleman, Boyatzis & McKee (2004)

16. Succession Planning
Work shadowing
Job trials
Coaching/Mentoring
Image: 'Beautiful Belly (II) [DSCF9720b]' - http://www.flickr.com/photos/50987785@N00/151474296

17. Succession Planning
What are you doing to prepare for
when your key team members
leave?

18. Performance Appraisal vs Management
‘The Road to Success’ – Alexander (2011), Human Resource Strategies for Innovation, University of Southern Queensland

19. Performance Appraisal vs
Management
What is the difference?
What do you do now?
How is it going?

20. Image: 'What is it that makes a good+Real+Estate+Agent+Great?'
http://www.flickr.com/photos/37514440@N02/4938797736
Performance Appraisal vs
Management
Real – Realistic Goals
Regular
feedback/communication
360o evaluations
Reward vs recognition –
individual vs team

21. Work-Life Balance
Employer Resource Kit - Image:
http://www.sa.gov.au/upload/franchise/Business,%20industry%20and%20trade/Services%20and%20resource
/Publications/Employer%20Resource%20Kit/Info%20cards%20-%204_Work%20life%20balance.pdf

22. Work-life balance
What work-life practices are you
using in your business?

23. Rewards … Carrots & Sticks
http://www.youtube.com/watch?v=rrkrvAUbU9Y

24. Sustaining – Carrot vs Stick
How do you motivate your staff?

25. Extrinsic vs Intrinsic
Extrinsic Intrinsic
(Tushman & Nadler, 1986)
Pay rise Autonomy, ownership, responsibility
Bonus, commission, financial Opportunity to use initiative, creativity,
incentives problem solving
Time off/ holidays Learning new skills, new job roles
Promotion Supported to understand and improve
strengths/weaknesses
Participate in decision making,
“no external motivators can get committees, networks
people to perform at their Celebration/Recognition of successes
absolute best”
Job is achieving something
Goleman, Boyatzis & McKee (2004) important/useful/making a difference

26. Sustaining – Carrot vs Stick
What extrinsic/intrinsic motivators
are you using?

27. Keeping your best staff
Employer Resource Kit - Image:
http://www.sa.gov.au/upload/franchise/Business,%20industry%20and%20trade/Services%20and%20resources
/Publications/Employer%20Resource%20Kit/Info%20cards%20-%203_Keeping%20best%20staff.pdf

28. Keeping your best staff
What do you do to retain your staff?

29. Cost of staff turnover
Loss of corporate
Induction, Stationery, knowledge, productivity, neg
business cards, updating ative impact on other
records staff/employer brand, low
morale, existing staff
shouldering the workload etc
Medical, drug/alcohol
testing, licensing, worksite
training, contract/legal fees,
PPE/Uniform, T&D
Job description
development/update, job Tools, equipment, technol
ad, recruitment ogy, communication/mobi
agency, inquiries, shortlisting le, car
, interviews, admin
Employer Resource Kit - Image:
http://www.sa.gov.au/upload/franchise/Business,%20industry%20and%20trade/Services%20and%20resources
/Publications/Employer%20Resource%20Kit/Info%20cards%20-%203_Keeping%20best%20staff.pdf

30. Your management style
Management
styles
(Wikipedia, Autocratic - Laissez-Faire - Democratic - Paternalistic -
2011) Centralised Autonomous Collective Hierarchical
Competitive
business
strategy (Miles
& Snow, 1986; Quality
Sculer & Cost Reduction - Innovators - Enhancement - Mandate to try to
Jackson, 1987) Defenders Prospectors Analysers be all three?
Possible
Industry types
or Emerging
organisational Family-owned Technology Community Service Government
contexts business buiness Organisation Dept/Organisation
“Managers influence 49% of all resignations”
HERO eBooks, Retention Success: Your Free Guide

31. Retention strategies
Rewards Programs
Employee Assistance Programs (EAP)
Social Club
Staff Newsletter
HERO eBooks, Retention Success: Your Free Guide

32. Reasons I stay
Personal ambition
Recognise me
Rewarding challenges
Flexibility
Contented/Loyal
Supportive environment
Training/Responsibility
CareerOne, Hunting the (Hidden) Hunters

33. Local Support
Workforce BluePrint – workforceblueprint.com.au
HR Development at Work –
developmentatwork.com
Human Interest Partners – hipartners.com

34. Allison Miller
0400 732 270
allison@vanguardvisions.com.au
vanguardvisionsconsulting.com.au
twitter.com/vanguardvisions
facebook.com/vanguardvisions
vanguardvisionsconsulting.com.au