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IT Innovation Crisis: Getting to the Culture of Yes
Vivek Bhaskaran discusses the disconnect between IT and business perceptions, revealing that around 30% of companies misunderstand their alignment. He emphasizes the importance of fostering a 'culture of yes' through open innovation and effective communication. Key strategies include listening, responding promptly, and showing progress to build trust within organizations.
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IT Innovation Crisis: Getting to the Culture of Yes
- 1. Vivek Bhaskaran IdeaScale vivek.bhaskaran@ideascale.com @ideascale IT InnovationCrisis: Getting to the Culture of Yes Vivek Bhaskaran Survey Analytics vivek.bhaskaran@surveyanalytics.com @surveyanalytics
- 2. About Me Founder ofTwo Companies BootStrapped & Profitable & Proud Used to be an IT/Tech Consultant
- 3. Lets talk aboutIT Perception Poorly Understood COGS - Like Government Impedes You Geeks Wield Power - NO Old Fashioned
- 4. Are we somethinglike this?
- 5. Well - Maybe…butsome Facts 75% of CIO’s think they are aligned w/ Biz! 43% of Biz think IT is aligned with them! Source : Vivek’s Napkin Survey… Net:Net - ~30% of Companies are clueless!
- 6. Now some realfacts about IT Best Listening Division in the ORG IT is like Customer Support - You don't think about it till you need it! Touches almost the entire company Has an actual SLA The “Yes” is silent - but “No” is amplified
- 7. “All our radicalinnovations come from people who are not domain experts.” Orange Telecom Lets change the Perception!
- 8. Culture of YES!! OpenInnovation Listening & Communication Loop Perspective
- 9. Open Innovation INCREMENTAL DISRUPTIVE LOWRISK HIGH RISK STRATEGIC LARGE SCALE EMBEDDED SMALL SCALE TYPES OF IDEAS NATURE OF IDEAS PRODUCTS / SERVICES PROCESSES / METHODOLOGY MARKETPLACE STRUCTURE / ORGANIZATION
- 10. ROI Addiction Vs.New Oppty “This is one of the innovator’s dilemmas: Blindly following the maxim that good managers should keep close to their customers can sometimes be a fatal mistake.” Innovator’s Dilemma
- 11. Communication Loop “Listen actively,respond quickly.” Steve Jobs
- 12. Communication Loop Be sureto show progress - even when you’re not implementing a solution so that a community comes to trust you.
- 13. Listening = Empathy Weall feel the need to be listened Just the act of asking is noted The ability to give feedback!
- 14. Perspective “Our brains arewired to assume that ideas that come from nearby are more concrete so they’re not considered as creative as the more abstract concepts that come from further away.” Shankar Vedantam
- 15. Perspective Approach ideas firstfor their possibilities and secondarily for their feasibility.
- 16. •Share a storyof when your company met one of these challenges. How did they respond? •IT has some key advantages in the innovation space. What are they? •Other innovation challenges? Questions and Answers
- 17. EMPOWER INNOVATION Vivek Bhaskaran IdeaScale vivek.bhaskaran@ideascale.com @ideascale LISTENING SYSTEMS Vivek Bhaskaran SurveyAnalytics vivek.bhaskaran@surveyanalytics.com @surveyanalytics