Ch14workingwithothers Topic1
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Primarily used with Office Procedures class as notes for chapters being studied

Primarily used with Office Procedures class as notes for chapters being studied

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Ch14workingwithothers Topic1 Presentation Transcript

  • 1. WORKING WITH OTHERS Ch. 14 Topic 1 Personal Qualities at Work
  • 2. Your Personality at Work
    • Personality – combination of traits that distinguishes one person from another
      • Character – your reputation, basic values and principles that are reflected in the way you live your life.
        • Ethics – a system of moral standards or values
        • Integrity – honesty, sincerity and trustworthiness – people with integrity are valuable at work because they can be trusted to use the company resources for company purposes
        • Reliable – being dependable and doing what you have agreed to do including not ignoring your duties or dismissing them as unimportant
  • 3. SELF-ACCEPTANCE
    • Definition – attitude toward yourself
      • Be honest with yourself
        • Do not deceive yourself about your behavior and beliefs
        • Admit your weaknesses and acknowledge your strengths
      • Understand you are unique
        • You have same wants, needs and fears of others
        • Others may not appear to have same problems but they usually have their own
  • 4. MATURITY
    • Having the emotional and mental qualities that are considered normal to a socially adjusted adult.
        • You are mature when you are willing to:
          • Accept criticism or disappointment tactfully
          • Acknowledge that you do not know or understand something
          • Admit that you made a mistake
          • Learn from your mistakes
          • Face your weaknesses and determine how to overcome them
          • Be considerate of others
          • Demonstrate respect for differences of individuals
          • Be objective and honest in your relationships with others
          • Value the worth of every person and do not act superior to another person
  • 5. ATTITUDES THAT SUPPORT QUALITY PERFORMANCE
    • THE WORK ETHIC
      • Deep belief in the value of work in one’s life
      • Willingness to meet the demands of work
      • Strong work ethics give value to both tangible and intangible rewards at work
        • Tangible rewards – pay and benefits
        • Intangible rewards – enjoyment of work performed or pride in a job well done
        • Positive attitude toward work, willingness to work overtime and low error rates
    • PARTICIPATION AND COOPERATION
      • Willingness to participate in what needs to be done to achieve a goal
      • Workers often need to perform tasks not included in their job description
    • LEARNING
      • Companies expect worker to be independent learners
      • Be aware of new technology and methods that relate to your field
      • Ask about opportunities for training that will improve your job performance
  • 6. IMPRESSIONS INFLUENCE OTHERS
    • APPEARANCE AFFECTS HOW OTHERS THINK OF YOU
      • Dress
        • Appropriately dressed make others think you are giving proper attention to your job duties
        • Sloppily dressed gives impression you are not an efficient employee
        • Some companies are specific
        • Others expect new employees to note how the majority of other workers dress
        • Your appearance should reflect good taste and suggest you are a responsible employee
      • Annoying habits
        • Can have a negative effect on your interactions with coworkers
          • Drumming fingers on desk, twirling hair, chewing gum, and certain facial expressions can be annoying to others
          • The PITCH (high or low sound) of your voice can indicate your emotion, lower-pitched voice is more pleasant, work on keeping the voice pitch at a lower level.
        • Consider your behavior and identify what you believe might be annoying to others
        • Ask a trusted friend or coworker to help you identify any habits you have that others might find annoying.
  • 7. BASIC WORK MANNERS
    • What you know about manners will be valuable interacting with others at work
      • Extending you hand to another person when being introduced is considered a gracious gesture
      • Electronic Etiquette require the use of good manners just as face-to-face meetings
        • Voice Mail
          • Speak slowly
          • Keep message brief
          • Include complete name and number
          • Explain why a return call is essential
        • Cellular phones
          • Do not use phone in places where conversation will disrupt activities
          • If at a conference, move away from where others are talking
          • Do not discuss confidential business in public area
  • 8. BASIC WORK MANNERS, cont’d
    • Speakerphones
      • Be sure the matter discussed is not confidential
      • Establish whether person on phone does not mind using speakerphone
      • Give full attention to the caller, do not multi-task even though hands are free
    • Fax machines
      • Do not read other co-worker’s incoming messages
      • Read only to identify recipient
    • Conference calls
      • When speaking always identify yourself
      • Do not interrupt someone who is speaking
  • 9. GENERAL WORK COURTESIES
    • Beware of responsibilities of coworkers – doing so does not cause them to waste time
    • Limit conversations to matters of work during work time – wait for breaks or lunch for personal talk
    • Employees often face deadlines – when seeking assistance, inquire if it is appropriate to interrupt
    • Do not monopolize shared equipment so as to keep others from completing tasks
    • Be alert to needs of coworkers