1. Business Support Plan
CarolynTravers| ShiningThru Counselling and Support Services

2. Occupational Skills
&
Work Ethics
Employees must possess appropriate occupational skills
and a positive work ethic

3. WorkAttendance
 Arrive before work start time to prepare for your day ahead
 Commence your daily tasks on time
 Work through until the required finish time
 Time off needs to be fair and just across the work place
 Understand how absence can impact on others
 Flexibility in start/finish time can assist staff to attend to home issues without having
to take the whole day off
 Workers morale and motivation can be impacted by poor attendance of others

4. Character & Initiative
 Workers with strong character will
 Be committed to their work and the workplace
 Be honest in their daily dealing with work colleagues and clients
 By trustworthy in their dealing with work colleagues and clients
 Workers who use initiative are
 Motivated
 Enthusiastic
 Industrious
 Hard working

5. Self-discipline & Self-responsibility
 A worker who is self-disciplined will
 Decide what behaviour best reflects their goals and values
 Be conscious of what they are doing and what they are not doing
 Commit to and have courage to follow through
 A worker who has self-responsibility will
 Acknowledge the choices they make
 Accept the choice of direction they take
 Not blame others for the choices they make
 Be honest about their strengths, abilities, talents and values

6. TeamWork
 Positive team work will be successful when all colleagues
 Make a commitment to the team
 Make an effort to foster team spirit
 Respect the rights of others
 Co-operate
 Are assertive in their dealing with others
 Seek opportunities to grow together
 Seek opportunities to learn from each other

7. Appearance & Attitude
 All work colleagues will
 Dress according to their position or the job they are undertaking
 Regard appearance as an important communication and presentation skill
 Realise that first impressions are important
 Work towards a more confident attitude
 Better understand others
 Bring optimism and innovation to the work group
 Have the confidence to take calculated risks to improve performance
 Be empathetic towards others
 View minor failures as learning experiences

8. Productivity
 Productivity will see work colleagues
 Avoid multi-tasking and set times for tasks
 Eliminate unnecessary meetings/chat sessions
 Avoid disruptions
 Make a daily task list
 Avoid using social media during work time
 Keep personal mobile phone away from desk and use in breaks only
 Set up a system to complete work
 Clear desk each afternoon before leaving work

9. Organisational Skills
 Work colleagues should have organisational skills to
 Assist in planning ahead
 Schedule daily work tasks
 Utilise time wisely
 Prioritise tasks
 Meet deadlines
 Demonstrate attention to detail
 Clear, concise communication

10. Management
 Management is defined and demonstrated by
 Taking responsibility to ensure
 All legislative requirements are adhered to
 All policies and practices are followed
 Staff comply with the Code of Conduct
 Workplace Health and Safety requirements are met
 The capacity to role model appropriate behaviour in the workplace
 A fair and just practice model to enhance job satisfaction
 Maximisation of productivity
 A healthy work and life balance for all staff

11. Leadership
 Leadership is defined and demonstated by
 Gaining commitment from staff to
 Understand their part in the overall purpose of organisational development
 Be prepared to support the success of the organisation
 Take direction when required
 Providing opportunities and challenges to staff
 For their ongoing growth and professional development
 To actively participate in training and new learning
 To take meaningful and productive actions
 Providing supervision to staff to
 Assist them to continue to strive for quality work and to be productive
 Impart vision and set direction and clarity
 Create a sense of shared responsibility
 Encourage and embrace change and innovation
 Motivate to maximise individual and team performance

12. Conclusion
Learn from failure
and remain encouraged.
Your determination and commitment
will keep you motivated.
Carolyn Travers