Ch14 Topic2 Human Relations


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Ch14 Topic2 Human Relations

  1. 1. HUMAN RELATIONS AT WORK<br />CH 14, TOPIC 2<br />
  2. 2. What to expect from Supervisor<br />Depends on your job position<br />May provide direction or set priorities<br />Assign tasks or projects<br />May have staff meetings<br />Send email messages or memos<br />May explain clearly the expectations<br />Expectations determined through observation and comments from manager<br />INTERACTING WITH SUPERVISORS<br />
  3. 3. What the manager expects from you<br />Focus on tasks without immediate supervision<br />Inform them if unexpected problems or delays in meeting deadlines<br />Evaluate own work and take steps to ensure high quality work<br />Be willing to handle unplanned situations<br />Be flexible<br />Willing to respond to new busy workplace demands<br />Be loyal and behave in an ethical manner<br />Supporting the company and workgroup<br />Ask if there is a company “code of ethics” to follow<br />INTERACTING WITH SUPERVISORS, CONT’D<br />
  4. 4. Cooperation<br />If needed in another department to provide help or data(provided it is not confidential)<br />Do your part as member of the team to be successful in doing the task assigned<br />Confidentiality<br />Understand what aspects are confidential<br />Revealing confidential data may cause harm to the company<br />Some data only confidential for a period of time<br />Once decisions are firm, information may be distributed<br />INTERACTING WITH COWORKERS<br />
  5. 5. Avoiding Gossip<br />Sharing information informally through the employee informal network (“grapevine”)<br />Employees naturally interested in plans/events that affect the company/employees<br />Rumors and gossip often spread by employees<br />Incomplete or false statements about people or situations<br />May be harmful to company/employees<br />Avoid discussing company plans or events that may be incorrect or confidential at the present time<br />Do not discuss personal issues or affairs of fellow employees<br />INTERACTING WITH COWORKERS, CONT’D<br />
  6. 6. Accepting Responsibility for Mistakes<br />May a firm goal to communicate accurate facts and use good judgment in making decisions<br />When a mistake is made, accept responsibility as soon as it is realized<br />Take steps to correct immediately so decisions are not made on incorrect information<br />Do not give a long list of excuses<br />Offer a solution to whatever problem the mistake may have caused<br />Learn from your mistakes so that you avoid making a similar error in the future<br />Never blame others for your mistakes<br />INTERACTING WITH COWORKERS, CONT’D<br />
  7. 7. CONFLICT – disagreement, quarrel or controversy<br />Responsible employees take steps todeal with conflicts in a mature and constructive way<br />Helpful strategies for resolving conflicts: <br />Communicate – listen and talk with co-workers to be sure all have same understanding of situation<br />Analyze the situation – determine the real underlying problems leading to conflict and try to resolve at earliest stage<br />Be objective – focus on issue not the person<br />FACING CONFLICTS AT WORK<br />
  8. 8. Look inward – objectively examine your role in the situation. Are you contributing to the problem or to the solution? <br />Look for solutions – brainstorm with coworkers to find ways to resolve conflicts<br />Be diplomatic (tactful in dealing with people) – focus on finding a solution instead of placing blame. Be tactful in suggesting possible solutions<br />Compromise (give up demands or make changes to reach settlement) – when appropriate, be willing to make changes to resolve a conflict<br />FACING CONFLICTS AT WORK, CONT’D <br />
  9. 9. Conflicts with Your Manager<br />Misunderstandings about job assignments, seemingly unreasonable demands, or failure to discuss work goals can lead to conflicts<br />To avoid conflicts that may stem from differences in opinions about certain job assignments, seek feedback on your work regularly. <br />Ask specific questions about quality and quantity of your work and whether it meets your employer’s expectations.<br />Keep manager informed if problems occur that may cause missed deadlines<br />FACING CONFLICTS AT WORK, CONT’D<br />
  10. 10. Conflict Related to Ethical Behavior<br />Different workers have different values<br />Companies have formed “codes of ethics” or “conduct”<br />Policy manuals, training sessions, or manuals are used to keep workers informed of company rules<br />Become fully acquainted with ethical rules that guide the company in which you work<br />As an individual, you have a code of ethics which is a system of moral values that help you decide what behavior is appropriate or inappropriate<br />FACING CONFLICTS AT WORK, CONT’D<br />
  11. 11. Organizations must adhere to certain laws and regulations of federal, state and local governments<br />If you have a problem that relates to certain issues, most companies have a representative to whom you can be directed<br />Fair Labor Standards<br />Sets minimum wage<br />Equal Pay Act (unlawful to pay men more than women for doing same job)<br />UNDERSTANDING RELEVANT LAWS AND REGULATIONS<br />
  12. 12. Freedom from Discrimination<br />Race, color, religion, sex or national origin<br />Later added handicapped, pregnancy, childbirth or other medical condition<br />Freedom from Sexual Harassment<br />Discrimination on basis of gender<br />Sexually directed, unsolicited, and unwanted actions or speech that creates a difficult and hostile work environment and interferes with work performance<br />UNDERSTANDING RELEVANT LAWS AND REGULATIONS, CONT’D<br />
  13. 13. Safe and Healthy Workplace<br />OSHA (Occupational Safety and Health Act of 1970) provides education and training to assure safe/healthful working conditions for men/women<br />OSHA helps to identify and correct hazardous workplace conditions<br />Unemployment Insurance<br />Provides income for persons dismissed from the job<br />Must have worked for a required period of time<br />Social Security Act Benefits (FICA)<br />Retirement income, survivor benefits, disability benefits and health insurance<br />Contribution deducted from paycheck, employer required to match employee’s contribution<br />When retiring(can begin at age 62), benefits collected based on salary at time of employment and age collecting<br />UNDERSTANDING RELEVANT LAWS AND REGULATIONS, CONT’D<br />