Ch14workingwithothers Topic1


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Primarily used with Office Procedures class as notes for chapters being studied

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Ch14workingwithothers Topic1

  1. 1. WORKING WITH OTHERS Ch. 14 Topic 1 Personal Qualities at Work
  2. 2. Your Personality at Work <ul><li>Personality – combination of traits that distinguishes one person from another </li></ul><ul><ul><li>Character – your reputation, basic values and principles that are reflected in the way you live your life. </li></ul></ul><ul><ul><ul><li>Ethics – a system of moral standards or values </li></ul></ul></ul><ul><ul><ul><li>Integrity – honesty, sincerity and trustworthiness – people with integrity are valuable at work because they can be trusted to use the company resources for company purposes </li></ul></ul></ul><ul><ul><ul><li>Reliable – being dependable and doing what you have agreed to do including not ignoring your duties or dismissing them as unimportant </li></ul></ul></ul>
  3. 3. SELF-ACCEPTANCE <ul><li>Definition – attitude toward yourself </li></ul><ul><ul><li>Be honest with yourself </li></ul></ul><ul><ul><ul><li>Do not deceive yourself about your behavior and beliefs </li></ul></ul></ul><ul><ul><ul><li>Admit your weaknesses and acknowledge your strengths </li></ul></ul></ul><ul><ul><li>Understand you are unique </li></ul></ul><ul><ul><ul><li>You have same wants, needs and fears of others </li></ul></ul></ul><ul><ul><ul><li>Others may not appear to have same problems but they usually have their own </li></ul></ul></ul>
  4. 4. MATURITY <ul><li>Having the emotional and mental qualities that are considered normal to a socially adjusted adult. </li></ul><ul><ul><ul><li>You are mature when you are willing to: </li></ul></ul></ul><ul><ul><ul><ul><li>Accept criticism or disappointment tactfully </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Acknowledge that you do not know or understand something </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Admit that you made a mistake </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Learn from your mistakes </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Face your weaknesses and determine how to overcome them </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Be considerate of others </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Demonstrate respect for differences of individuals </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Be objective and honest in your relationships with others </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Value the worth of every person and do not act superior to another person </li></ul></ul></ul></ul>
  5. 5. ATTITUDES THAT SUPPORT QUALITY PERFORMANCE <ul><li>THE WORK ETHIC </li></ul><ul><ul><li>Deep belief in the value of work in one’s life </li></ul></ul><ul><ul><li>Willingness to meet the demands of work </li></ul></ul><ul><ul><li>Strong work ethics give value to both tangible and intangible rewards at work </li></ul></ul><ul><ul><ul><li>Tangible rewards – pay and benefits </li></ul></ul></ul><ul><ul><ul><li>Intangible rewards – enjoyment of work performed or pride in a job well done </li></ul></ul></ul><ul><ul><ul><li>Positive attitude toward work, willingness to work overtime and low error rates </li></ul></ul></ul><ul><li>PARTICIPATION AND COOPERATION </li></ul><ul><ul><li>Willingness to participate in what needs to be done to achieve a goal </li></ul></ul><ul><ul><li>Workers often need to perform tasks not included in their job description </li></ul></ul><ul><li>LEARNING </li></ul><ul><ul><li>Companies expect worker to be independent learners </li></ul></ul><ul><ul><li>Be aware of new technology and methods that relate to your field </li></ul></ul><ul><ul><li>Ask about opportunities for training that will improve your job performance </li></ul></ul>
  6. 6. IMPRESSIONS INFLUENCE OTHERS <ul><li>APPEARANCE AFFECTS HOW OTHERS THINK OF YOU </li></ul><ul><ul><li>Dress </li></ul></ul><ul><ul><ul><li>Appropriately dressed make others think you are giving proper attention to your job duties </li></ul></ul></ul><ul><ul><ul><li>Sloppily dressed gives impression you are not an efficient employee </li></ul></ul></ul><ul><ul><ul><li>Some companies are specific </li></ul></ul></ul><ul><ul><ul><li>Others expect new employees to note how the majority of other workers dress </li></ul></ul></ul><ul><ul><ul><li>Your appearance should reflect good taste and suggest you are a responsible employee </li></ul></ul></ul><ul><ul><li>Annoying habits </li></ul></ul><ul><ul><ul><li>Can have a negative effect on your interactions with coworkers </li></ul></ul></ul><ul><ul><ul><ul><li>Drumming fingers on desk, twirling hair, chewing gum, and certain facial expressions can be annoying to others </li></ul></ul></ul></ul><ul><ul><ul><ul><li>The PITCH (high or low sound) of your voice can indicate your emotion, lower-pitched voice is more pleasant, work on keeping the voice pitch at a lower level. </li></ul></ul></ul></ul><ul><ul><ul><li>Consider your behavior and identify what you believe might be annoying to others </li></ul></ul></ul><ul><ul><ul><li>Ask a trusted friend or coworker to help you identify any habits you have that others might find annoying. </li></ul></ul></ul>
  7. 7. BASIC WORK MANNERS <ul><li>What you know about manners will be valuable interacting with others at work </li></ul><ul><ul><li>Extending you hand to another person when being introduced is considered a gracious gesture </li></ul></ul><ul><ul><li>Electronic Etiquette require the use of good manners just as face-to-face meetings </li></ul></ul><ul><ul><ul><li>Voice Mail </li></ul></ul></ul><ul><ul><ul><ul><li>Speak slowly </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Keep message brief </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Include complete name and number </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Explain why a return call is essential </li></ul></ul></ul></ul><ul><ul><ul><li>Cellular phones </li></ul></ul></ul><ul><ul><ul><ul><li>Do not use phone in places where conversation will disrupt activities </li></ul></ul></ul></ul><ul><ul><ul><ul><li>If at a conference, move away from where others are talking </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Do not discuss confidential business in public area </li></ul></ul></ul></ul>
  8. 8. BASIC WORK MANNERS, cont’d <ul><li>Speakerphones </li></ul><ul><ul><li>Be sure the matter discussed is not confidential </li></ul></ul><ul><ul><li>Establish whether person on phone does not mind using speakerphone </li></ul></ul><ul><ul><li>Give full attention to the caller, do not multi-task even though hands are free </li></ul></ul><ul><li>Fax machines </li></ul><ul><ul><li>Do not read other co-worker’s incoming messages </li></ul></ul><ul><ul><li>Read only to identify recipient </li></ul></ul><ul><li>Conference calls </li></ul><ul><ul><li>When speaking always identify yourself </li></ul></ul><ul><ul><li>Do not interrupt someone who is speaking </li></ul></ul>
  9. 9. GENERAL WORK COURTESIES <ul><li>Beware of responsibilities of coworkers – doing so does not cause them to waste time </li></ul><ul><li>Limit conversations to matters of work during work time – wait for breaks or lunch for personal talk </li></ul><ul><li>Employees often face deadlines – when seeking assistance, inquire if it is appropriate to interrupt </li></ul><ul><li>Do not monopolize shared equipment so as to keep others from completing tasks </li></ul><ul><li>Be alert to needs of coworkers </li></ul>