1. SchoolDude University 2009 NB All NB All material in this session is presented for educational purposes under the provisions of “Fair Use” in The Copyright Act (17 U.S.C. § 107) Presented by SchoolDude.com in association with Sales Training, Inc.

5. USEFUL QUOTES “ A good listener is not only popular everywhere, but after a while, he knows something.” - - Wilson Mizner SchoolDude University 2009 “ Seek First to Understand, Then to Be Understood.” - - Stephen R. Covey (7 Habits of Highly Effective People) “ Once a human being has arrived on this earth, communication is the largest single factor determining what kinds of relationships he makes with others and what happens to him in the world about him.” - - Virginia Satir (Peoplemaking)

6. SchoolDude University 2009 WHY are PERSONAL COMMUNICATIONS IMPORTANT? First, a Definition : “P ersonal Communication is the process of sending and receiving information between two or more people. ” - - Wikipedia Rationale: “Improving the way we communicate with our spouses, children, colleagues, customers and suppliers may often lead to better results, an empowering sense of cooperation, and a general good atmosphere.” - - Amir Elion (EzineArticles.com)

14. SchoolDude University 2009 On a piece of paper , each team take about 5-7 minutes to agree on ONE common “Concern” about incorporating Personal Communications Skills into your work and the “Cause” of that concern. Your spokesperson will then take 1-2 minutes to describe the team’s concern to the rest of us and we’ll suggest “Cures.” CONCERN (PROBLEM/DIFFICULTY) CAUSE (SOURCE) CURE (SOLUTION)