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Quality Circles

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Quality Circles

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Quality Circles

  1. 1. Quality Circles By : Terri Spahr
  2. 2. Overview <ul><li>What are Quality Circles? </li></ul><ul><li>How Do Quality Circles Work? </li></ul><ul><li>How Can They be Used in an Organization? </li></ul><ul><li>Example and Activity </li></ul><ul><li>Problems with Quality Circles </li></ul><ul><li>Summary of History and Practices </li></ul><ul><li>Bibliography </li></ul>
  3. 3. What is a Quality Circle? <ul><li>Voluntary groups of employees who work on similar tasks or share an area of responsibility </li></ul><ul><li>They agree to meet on a regular basis to discuss & solve problems related to work. </li></ul><ul><li>They operate on the principle that employee participation in decision-making and problem-solving improves the quality of work </li></ul>
  4. 4. How Do Quality Circles Work? <ul><li>Characteristics </li></ul><ul><ul><li>Volunteers </li></ul></ul><ul><ul><li>Set Rules and Priorities </li></ul></ul><ul><ul><li>Decisions made by Consensus </li></ul></ul><ul><ul><li>Use of organized approaches to Problem-Solving </li></ul></ul>
  5. 5. How Do Quality Circles Work? <ul><li>All members of a Circle need to receive training </li></ul><ul><li>Members need to be empowered </li></ul><ul><li>Members need to have the support of Senior Management </li></ul>
  6. 6. How Can They be Used in an Organization? <ul><li>Increase Productivity </li></ul><ul><li>Improve Quality </li></ul><ul><li>Boost Employee Morale </li></ul>
  7. 7. Real World Example <ul><li>At Penn State University in 1983, a Quality Circle was formed by Professor Hirshfield, a Professor of East Asia History. </li></ul><ul><ul><li>Selected 8 Students from a large lecture class </li></ul></ul><ul><ul><li>Resulted in increased involvement from the class </li></ul></ul>
  8. 8. Team Exercise <ul><li>Break down into teams of 6-8 people </li></ul><ul><li>Establish a leader and rules for your Circle </li></ul><ul><li>Have a brainstorming and problem-solving session to resolve the issue on the next slide </li></ul>
  9. 9. Team Exercise <ul><li>A Collegiate class on Statistical Analysis has a total enrollment of 45 people. </li></ul><ul><li>Average attendance is 18 students </li></ul><ul><li>The class consists mainly of lectures </li></ul><ul><li>How can the professor of this class improve the quality of this course and increase student involvement? </li></ul>
  10. 10. Problems with Quality Circles <ul><li>Inadequate Training </li></ul><ul><li>Unsure of Purpose </li></ul><ul><li>Not truly Voluntary </li></ul><ul><li>Lack of Management Interest </li></ul><ul><li>Quality Circles are not really empowered to make decisions. </li></ul>
  11. 11. Summary of History and Practices <ul><li>Quality Circles were first seen in the United States in the 1950’s </li></ul><ul><li>Circles were developed by Dr, Kaoru Ishikawa in Japan in the 1960’s </li></ul><ul><li>Circles were re-exported to the US in the early 1970’s </li></ul>
  12. 12. Summary of History and Practices <ul><li>1980’s brought Total Quality Management and a reduction in the use of Quality Circles </li></ul><ul><li>Quality Circles can be a useful tool if used properly </li></ul>
  13. 13. Bibliography <ul><li>Cole, Robert E. 1999. Managing Quality Fads: How American Business Learned to Play the Quality Game. New York, NY: Oxford Press . </li></ul><ul><li>Aubrey, Charles A. 1988. Teamwork: Involving People in Quality and Productivity Improvement. Milwaukee, WI: Quality Press. </li></ul><ul><li>Foster, S. Thomas. 2001. Managing Quality: An Integrative Approach. Upper Saddle River, NJ: Prentice Hall. </li></ul>
  14. 14. Bibliography <ul><li>Author Unknown. 1984. Quality Circles in the Community College [online]. Available online via http://www.ed.gov/databases/ERIC_Digests/ed353008.html </li></ul><ul><li>Author Unknown. 1994. Kaizen and Quality Circles [online]. Available online via http://sol.brunel.ac.uk/~jarvis/bola/quality/circles.html </li></ul>

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