The document outlines goals and measures of effectiveness for improving custodial operations at the Gresham-Barlow School District. The goals are to provide a clean, safe, and healthy learning environment; ensure customer satisfaction; maintain fiscal responsibility; promote employee safety; improve communication; and boost employee morale. Key measures include implementing uniform performance standards, conducting regular inspections, surveying customers, controlling costs, reducing hazards, and providing training and growth opportunities for custodial staff. The overall aim is to support the district's mission of providing a world-class education for all students.

1. Achieving Excellence in Custodial Operations Measures of Effectiveness Terry Taylor Gresham-Barlow School District [email_address]

2. Mission To provide a clean, safe, healthy learning environment Give your Distric Mission Statement “ A World Class Education for All Students”

3. Staffing Current staffing and proposed staffing with a plan 52.2 FTE Custodial Staff 08/09 school year 40-42 FTE Custodial Staff for 09/10 Proposed

4. Department Goals Clean, Safe, Healthy Learning Environment Customer Satisfaction Staff Students Community Fiscal Responsibility Employee Safety Good Department Communication Common Understanding Strong Employee Morale Respected and Valued Opportunities for Professional Growth via mentorship and/or involvement with project custodial team work

5. Clean, Safe, Healthy Learning Environment Established District Standards “ Cleaning for Health” Started with OS1 Cleaning for Health Program Now continue the similar cleaning processes and standards throughout the district. Implement “Touch Point Cleaning” References Industry Standards American School & University Publication SchoolDude Community (MySchoolDude) ISSA 447 standard cleaning times Utilizes Green Cleaning Practices & Products Collaborate w/State & Local Health Districts Coordinate the cleaning of our schools with standards with Health agencies. Hand wash campaign and flu season awareness

6. Clean, Safe, Healthy Learning Environment Measures of Effectiveness Uniform Performance Standards Elementary Schools Middle Schools High Schools Support Facilities Common Level of Performance Expectations Situational Health Cleaning Responses Clean “Touch Points” during Cold and Flu Season Collaborate Indoor Air Quality Program Collaborate Integrated Pest Management Program Implement Top Down Cleaning Program at Breaks Did You Know? Custodial Department personnel clean over 1,000 toilets/urinals daily, which equates to over a quarter of a million annually.

7. Customer Satisfaction Define WHO is the Customer School or Site Staff Students Community Principal manages today within their building Define WHAT Customer Needs Principal and staff are now customers Students Community Facilities Dept would manage resources across the district Understand WHEN Customer Needs It Respond to Customer Needs In Polite, Timely Manner.

8. Customer Satisfaction Measures of Effectiveness Positive Customer Support for Department Monitor Work Order Status Meet w/Principal & Head Custodian Annually Meet with Head Custodians Monthly Meet with entire Custodial Staff 2-3 times a year Minimal Customer Complaints Clean Rooms/Areas Good Indoor Air Quality Minimal Student/Employee Absenteeism No Environmental Borne Illnesses Implement Inspection Process School level inspection District level inspection Implement Customer Service Survey Principal Feedback Teacher and Staff Feedback Community opportunity Feedback

9. Fiscal Responsibility Non-Salary Related Costs Custodial Cleaning Supplies & Equipment Equipment Repair & Maintenance Contract Services Office Supplies Did You Know? Facilities staff repair the District’s custodial equipment, saving precious $$$ resources.

10. Fiscal Responsibility Salaries and Benefits 52.2 Full-Time Staff Members 7 Staff Members with District 20 Years or Longer Young staff in comparison Contractual Obligations Substitute Custodians change of management 5-10 On-Call Custodians (Goal) using recall staff

11. Fiscal Responsibility Measures of Effectiveness Within Budget Establish Special Projects Committee Evaluate new products and equipment Evaluate new and improved cleaning systems Support District Program Needs Curriculum Special Education Athletic Events Nutrition Services Camp Invention-Summer School Art Institute- Summer School Extended School Year-Summer School Jump Start-Summer School Strong Start- Summer School Other Programs Sundown Crossroads GBEF CAFE MESD Early Childhood Adult Living Program Churches

12. Fiscal Responsibility Measures of Effectiveness Collaborating with Facilities Department to Select Products Achieving Product Manufacturers Identified Life Cycle Identifying Products and Equipment to Reduce Labor Costs Special Projects Committee Confirming Employee Productivity by Pilot Testing New Equipment and Cleaning Products Special Projects Committee

13. Fiscal Responsibility Custodial Department Areas of Concern Staffing Cafeteria Tables Continue the Replacement Plan 30 lbs to lift a working table and 70 lbs to lift a worn out table IAQ Complaints & Investigations After Hour Graffiti/Vandalism Working w/Grounds Crew Graffiti Removal Special Education Program Needs Touch Point Cleaning-Establish a documented process Community School Needs/Other Programs Churches, Coordinating Cleaning Products Did You Know? That a clean, healthy environment directly contributes to less staff and student absentees and higher test scores?

14. Employee Safety Building Occupant Safety Green Cleaning Program Semi Annual Asbestos Survey SchoolDude Work Order Requests Cleaning for Touch Points Physical Plant Security Exterior Building Check implemented Daily Interior Building Check implemented Daily Fire Extinguisher Reports Implemented Monthly Building Inspection Report Playground Inspection Report Vandalism Report as Needed Worker Safety Annual Custodial Seminar Annual Asbestos Awareness Training Annual First Aid/CPR Training Annual Blood Borne Pathogen Training Monthly Safety Training

15. Employee Safety Measures of Effectiveness Reduced Staff/Student Absenteeism Reduction in Custodial Work Loss Claims Reduce Hazardous Materials within the Building Reduction in Building Vandalism/Theft Implement Surveys to align expectations with real building information and labor resources

16. Employee Safety Custodial Department Areas of Concern Lifting Heavy Items Training Night Custodian Exiting Providing Exterior Lighting Personal Furniture in the Classroom Environment Equipment information training Product information and training New and improved cleaning process information and training

17. Good Departmental Communication Promote Dialogue Special Projects Quarterly Meetings Monthly Head Custodian Meetings Problem Solving Special Projects-hears from their peers and talk through problem Monthly Meetings-share problems and or concern with Head Custodians Facilitate Opportunities to Meet w/Peers Dialog w/Custodians OSFMA Conference District Provided Training Outside Training if needed an applicable

18. Good Departmental Communication Measures of Effectiveness Common Level of Understanding Strong Employee Moral Did You Know? The Custodial Department time standards for vacuuming is 10 minutes, per 1,000 sq .ft. for an unobstructed area and 14.5 minutes for a highly obstructed area; the average home is 2,000 sq. ft.

19. Good Department Communication Custodial Department Areas of Concern Multiple Sites (19 Schools & 3 Support Buildings) Defining Principal vs. Supervisor Roles of Responsibility Implement Regular Principal Head Custodian Meetings to confirm Cleaning and Expectations are aligned and being met

20. Strong Employee Morale Promote Personal and Professional Growth Valued Input Celebration Professional Growth Opportunities Opportunity to be on Special Project Team OSFMA Conference Attendance possible

21. Custodial Department Measures Of Success Meeting or Exceeding Department Goals Clean, Safe, and Healthy Buildings Budget/Planned and Actual Maintain Good Fiscal Stewardship Customer Satisfaction Respond to Customer Requests In a Timely and Respectful Manner Review Customer Service Survey information and be responsive Employee Morale High Employee Retention “ A World Class Education for All Students”