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Tqm
Tqm
Tqm
Tqm
Tqm
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Tqm
Tqm
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Tqm
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Transcript

  • 1.
  • 2. EMPLOYEE TRAINING & DEVELOPMENT
    MR.NADEEM AKHTAR
  • 3. INTRODUCTION
  • 4. INTRODUCTION CONT’
    ser.en.dip.i.ty(n)
    Ritz-Carlton was founded in 1898.
    The president and COO of Ritz-Carlton is Horst Schulze.
    The Vice President of HR is Leonardo inghilleri.
    The vice president of Quality is Patrick Mene.
    The General Manager( Washington D.C.) is James McBride.
    Ritz Carlton is one of the luxury hotel chains in the world.
    It has 71 owned locations and operating in 23 countries.
    It has 32,000 well trained employees base.
    It is the only company to win two Malcolm Baldrige National Quality Awards (1992 and 1999).
    In an independent survey, 99% of customer said that they are satisfied with the hotel service and 80% are extremely satisfied.
    The main competitors of Ritz-Carlton is Four seasons, Hong Kong, Shanghai Hotels, Resort Worldwide, Limited and Starwood.
  • 5. What do you think about the core problems of the Gillette?
  • 6. PROBLEMS !
  • 7. PROBLEMS
    CORE PROBLEMS:
    • Expected increase in competition.
    Before TQM:
    • They were not accustomed to teamwork.
    (They are not able to solve the problems alone).
    • They were fighting for their own interest.
    • 8. Missing the support of all of this operating committee.
    • 9. Increasing participation.
    • 10. They didn't understood how work costs other areas.
    After TQM:
    One to one contract approach.
  • 11. Q2: Do you agree that they should have the same quality system everywhere? Why and how? If not, then why and why not?
  • 12. ANSWER
    • Direction to work as a whole to enhance the efficiency everywhere.
    • 13. It eliminates the usual departmental barriers and selfish attitudes.
    • 14. It helps the team achieve its objective with recognition of their empowerment because culture of environment demands significant changes from traditional leadership style.
    • 15. Focused on customer satisfaction both internal and external.
    • 16. It helps to increase the market share for Argentina, continuous improvement, open mindedness to change, and working as a team.
    • 17. Getting full management support
    • 18. Increasing participation
    • 19. Execution of objectives with the sense of urgency
    • 20. Sustaining momentum
    • 21. Increase market share
    • 22. Awarded quality stars and performances appraisals for the employees to encourage them to work hard for the betterment of the team work of quality system.
  • CONCLUSION
  • 23. CONCLUSION
    TQM leads them towards the alignment of their task by continuingly improving themselves through different quality programs and to motivate them to work as a whole.
  • 24. Embrace change, embrace serendipity
    THANK YOU !!!!!!!

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