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UX Design Deliverables: Expert's Choice
 

UX Design Deliverables: Expert's Choice

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A myriad of user experience deliverables are available to the UXD practitioner, but which are most effective for capturing the design concept, process, and vision? We survey preferred sets of ...

A myriad of user experience deliverables are available to the UXD practitioner, but which are most effective for capturing the design concept, process, and vision? We survey preferred sets of deliverables and give pointers for choosing yours.

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    UX Design Deliverables: Expert's Choice UX Design Deliverables: Expert's Choice Presentation Transcript

    • UX Design Deliverables: Expert's Choice
      Lilia Manguy, Principle UX Designer & Owner
      PurplePurr Studios
    • Setting Expectations
      Focus is on choosing deliverables NOT creating them
      Will not be covering prototypes due to scope limitations
      15-20 minutes for Q & A at the end
      Interactive portion – please participate!
      Not meant to be comprehensive – not enough time
      Twitter hashmark: #UXsxsw
      3/13/2010
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      "User Experience Design Deliverables: Expert's Choice" - Lilia Manguy
    • A Bit About Myself
      Began career as an intern at Hotwired.com in 1997
      Master Information Management & Systems, 2006
      Agencies
      Projects
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    • Why User Experience Design Deliverables?
      Recognize any of these situations?
      Client doesn’t understand methodology & findings
      Internal disagreement with your team about best deliverables
      Lack of standardization – reinventing the wheel
      Where do I start?
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    • AGENDA
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    • User Experience Design Deliverables
      Definition
      Selection & Creation
      Presentation
      Tools
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    • DEFINITION
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    • I. User Experience Deliverables: Definition
      A deliverable is documentation/artifact of the UX design process for the purpose of communicating the result to others
      Why is it important?A deliverable is important because, when executed effectively, it compels your client or team to understand the importance of your findings so they care and want to take action.
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    • UX Deliverables: Examples
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    • SELECTION & CREATION
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    • II. User Experience Deliverables: Selection & Creation
      Define the focus for your deliverables
      Your goals
      Level of project detail
      Your audience
      Their language
      Map your deliverables to your process and focus
      Format following best practices
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      "User Experience Design Deliverables: Expert's Choice" - Lilia Manguy
    • SELECTION & CREATION1. Define the focus of your deliverables
      Your goals
      To sell / seduce / convert?
      To change minds?
      To validate an assumption?
      Level of detail required
      Big picture / overview?
      Complex
      Your audience
      Familiar with the UX process?
      Need lots of definitions and explanations?
      Their language
      Analytical – quantitative (statistics, dollars & cents)
      Relational – qualitative (anecdotes, comments & quotes)
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      "User Experience Design Deliverables: Expert's Choice" - Lilia Manguy
    • SELECTION & CREATION2. Choose your deliverables according your process and focus
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      Validation
      Design
      Concepting
      Synthesis
      Research
      UX Design Process
      • Sitemap
      • Wireframes
      • User flows
      • Storyboards
      • User testing
      • Focus groups
      • Surveys
      • Concept model
      • Mental model
      • Mood boards
      • Personas & scenarios
      • Functional specs
      • Taxonomy
      • Stakeholder interviews
      • Contextual inquiry
      • Task analysis
      • Site metrics
      • Market research
      • Competitive analysis
      • Site audit / content inventory
    • SELECTION & CREATION Example
      Focus
      Goal: To sell a new interaction model
      Detail: Complex transactions are involved
      Audience: New to UX
      Language: Quantitative – the client responds to profit and costs
      Your UX Process
      Competitive analysis
      Personas & scenarios
      Interaction flow
      Sitemap
      Wireframes
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    • INTERACTIVE PART!
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    • SELECTION & CREATION Example (cont.)
      Focus
      Goal: To sell
      Detail: Complex
      Audience: New to UX
      Language: Quantitative ($)
      Your UX Process
      Competitive analysis
      Personas & scenarios
      Interaction flow
      Sitemap
      Wireframes
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      "User Experience Design Deliverables: Expert's Choice" - Lilia Manguy
      B.
      A.
      D.
      C.
    • SELECTION & CREATION Example (cont.)
      B.
      Focus
      Goal: To sell
      Detail: Complex
      Audience: New to UX
      Language: Quantitative ($)
      Your UX Process
      Competitive analysis
      Personas & scenarios
      Interaction flow
      Sitemap
      Wireframes
      A.
      "User Experience Design Deliverables: Expert's Choice" - Lilia Manguy
      C.
      D.
      E.
      17
    • SELECTION & CREATION Example (cont.)
      A.
      Focus
      Goal: To sell
      Detail: Complex
      Audience: New to UX
      Language: Quantitative ($)
      Your UX Process
      Competitive analysis
      Personas & scenarios
      Interaction model
      Sitemap
      Wireframes
      "User Experience Design Deliverables: Expert's Choice" - Lilia Manguy
      B.
      18
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      SELECTION & CREATION Example (cont.)
      B.
      A.
      Focus
      Goal: To sell
      Detail: Complex
      Audience: New to UX
      Language: Quantitative ($)
      Your UX Process
      Competitive analysis
      Personas & scenarios
      Interaction model
      Sitemap
      Wireframes
      D.
      C.
      E.
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      SELECTION & CREATION Example (cont.)
      B.
      A.
      Focus
      Goal: To sell
      Detail: Complex
      Audience: New to UX
      Language: Quantitative ($)
      Your UX Process
      Competitive analysis
      Personas & scenarios
      Interaction model
      Sitemap
      Wireframes
      C.
    • Want more deliverable examples?
      GOOD RESOURCES
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    • SELECTION RESOURCESPeter Morville’s User Experience Treasure Map
      http://semanticstudios.com/publications/semantics/000228.php
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    • SELECTION RESOURCESNathan Curtis’s “Instant Deliverable Mix”
      http://www.nathancurtis.com/wp-content/uploads/2008/PagePatternPoster.Final.pdf
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    • FORMATTING DELIVERABLES
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    • SELECTION & CREATION3. Format your deliverable following best practices
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      page title
      annotations
      uncluttered;
      lots of white space
      your agency/
      business logo
      client logo
      project name
      date
      page number
      copyright
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      SELECTION & CREATION3. Format your deliverable following best practices (cont.)
      page title
      Fold 600px
      annotations
      disclaimer:
      Wireframes DO NOT imply final grid, rather purpose of page and key assets and global navigation
      client logo
      your agency/
      business logo
    • III. User Experience Deliverables: Presentation
      Tell a story with your deliverables: the UX Brief
      What is a User Experience Brief?A user experience brief is detailed explanation of your user experience design strategy written in a narrative style.
      Why is it important? A user experience brief is important because it fills in the holes that a collection of deliverables doesn’t address.
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      User Experience Brief: Example
      Cover
      TOC
      Intro /Problem Statement
      Deliverable: Stakeholder interviews
      Deliverable: Concept model
      Deliverable: Wireframe
      Deliverable: Wireframe
      Deliverable: Wireframe
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      "User Experience Design Deliverables: Expert's Choice" - Lilia Manguy
      User Experience Brief: Example (cont.)
      Next Steps
      Appendix
      Supplemental Info
      Supplemental Info
      Thank You (+ contact info)
    • IV. User Experience Deliverables: Tools
      Software
      Omnigraffle (Mac)
      Visio (PC)
      InDesign (Mac & PC)
      Features
      Shape Libraries
      Background templates
      Multiple pages
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      "User Experience Design Deliverables: Expert's Choice" - Lilia Manguy
    • Summary
      DEFINITIONA deliverable is an artifact of your user experience design process that, when most effective, compels your intended audience to take an intended action
      SELECTION & CREATION
      Define the focus of your deliverables
      Map to your UX process
      Format according to best practices
      PRESENTATIONTell a story with your deliverables: the UX brief
      TOOLSOmnigraffle (Mac), Visio (PC), InDesign (Mac & PC)
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      "User Experience Design Deliverables: Expert's Choice" - Lilia Manguy
    • Resources
      Semantic Studios - http://semanticstudios.com/publications/
      Nathan Curtis - http://nathancurtis.com/
      Boxes & Arrows - http://boxesandarrows.com/
      Adaptive Path: http://www.adaptivepath.com/
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    • Thank you!
      lilia@purplepurrstudios.com
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