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UX Deliverables in Practice
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UX Deliverables

Presentation made at STC India UX SIG on Oct 23, 2010.

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UX Deliverables

  1. 1. DOCUMENTING USER EXPERIENCE STC INDIA UX SIG – Oct 23, 2010
  2. 2. About this presentation A primer on various deliverables associated with a UX project This presentation will not focus on creating the UX deliverables and what are the best tools to use.
  3. 3. And me… I'm a user assistance and user experience professional. I live and work in Chennai. I'm employed by Bally Technologies as a technical writer. LinkedIn: Xavier Roy Twitter: @Jax and @PaperArrow Website: http://xavierroy.com and http://paperarrow.com
  4. 4. UX Deliverables
  5. 5. Deliverables A deliverable is an artifact of the UX design process for the purpose of communicating the result to others. To make communication easier To stimulate creativity To capture decisions
  6. 6. Typical Deliverables
  7. 7. Types of Deliverables A typical UX process has various phases and each phase could have a single or multiple deliverables.
  8. 8. Personas
  9. 9. Personas
  10. 10. Personas
  11. 11. Scenarios
  12. 12. Scenarios “It's Friday afternoon and Joe is flying to Sydney. He doesn't have enough money for a taxi to the airport, and he's running late. He goes to the local ATM and identifies himself. He specifies that he wants $100 from his savings account. He'd like the money in $20 notes so that he can give the taxi driver the correct change. He doesn't want a printed receipt, as he doesn't bother keeping track of transactions in this account.”
  13. 13. Content Inventories
  14. 14. Content Inventories
  15. 15. Analytics
  16. 16. Analytics
  17. 17. Analytics
  18. 18. Concept Maps
  19. 19. Concept Maps
  20. 20. System Maps / Site Maps
  21. 21. System Maps / Site Maps
  22. 22. Process Flows
  23. 23. Process Flows
  24. 24. Wireframes
  25. 25. Wireframes
  26. 26. Wireframes
  27. 27. Storyboards
  28. 28. Storyboards
  29. 29. Storyboards
  30. 30. Prototypes
  31. 31. Prototypes
  32. 32. Prototypes
  33. 33. Style Guides
  34. 34. Style Guides
  35. 35. Style Guides
  36. 36. Interface Patterns
  37. 37. Interface Patterns
  38. 38. Interface Patterns
  39. 39. The Right Deliverable Audience. Who must you reach? Content. What is the message? Context. Where is the conversation? Process. When is the message? Problem. Why are you communicating?
  40. 40. Questions
  41. 41. Resources Communicating Design by Dan Brown User Experience Deliverables by Semantic Studios UX Deliverables: Expert's Choice by Lilia Manguy
  42. 42. Experience, in the end, cannot be captured in a deliverable. Thank You
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Presentation made at STC India UX SIG on Oct 23, 2010.

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