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Susan Bernstein, CGI
Glenn Teneycke, Rogers
Large companies generally have a user experience (UX) department where these designers are mostly utilized for building public facing applications. User Experience designers complement a business systems analyst and vice versa. But, when the UX designers are not
available for non-public facing internal applications, the company’s department then relies upon the BSA for user design. Too many times, these applications lack in user design and usability. Even the simplest changes can be implemented incorrectly.
How does a BSA gain expertise in this area? This presentation offers pitfalls discovered in applications and how to avoid them.