1. Course 2
Cooperative Conflict Resolution
{ Instructor: Graham McDonald

2.  Describe the instinctive, often destructive neurophysiology that challenges
our ability to deal with conflict, and the chosen, supportive
neurophysiology, that a cooperative conflict resolution can induce.
 Describe the shifts required for a cooperative conflict resolution approach
 Analyze advantages and disadvantages of different conflict styles.
 Demonstrate the cooperative process.
 Demonstrate balance between listening and talking.
Course Learning Objectives

3.
Instinctive (genetically programmed) response to conflict -
triggers our limbic system and emotional responses in the
brain and prompts immediate release of adrenalin (triggering
fight or flight response), cortisol (elevates our stress levels),
and may be affected by testosterone, which stimulates
aggression
Chosen or learned response- which seeks to understand what is
going on for the other person - prompts the release of
oxytocin, which instills trust and a “friend/befriend”
response. Endorphins reinforce cooperative experiences with
pleasure.
Hormones -Conflict Responses

4. The Evolution Designed Brain

5. The Limbic System (Emotions)

6.  Sensing – What do you sense?
 Feeling – What emotions are you feeling?
 Thinking – What thoughts or judgments?
 Wanting – What hopes did you have around the
conversation?
 Acting - What postures, gestures, tones?
Visualize: What do you recall?

7. Awareness Wheel

8. Judgment Curiosity
Defending Learning
Legislating Educating
Point of View Viewpoint
Person Problem
Attitude Shifts

9. Conflict Styles The Cooperative Balancing
Approach Listening & Talking
Kraybill Conflict Style Partner Role Play & Scenario Analysis
Inventory Analysis
My Support Page
Cultural lens
Storm shifts
Styles of Others
Your online adventure…

10. Focus and Agenda

11. Cooperative Conflict
Resolution
{ WRAP-UP