The document defines conflict as a struggle between opposing forces or individuals that causes frustration in accomplishing goals. Conflict can be positive when it leads to clarification or improvement, but is negative when it lowers productivity or morale. Common causes of conflict include poorly defined goals, differing values, lack of cooperation, and communication failures. The types of conflict are intrapersonal (within an individual), interpersonal (between individuals), intergroup (within teams), and interorganizational (between teams). Conflict management strategies include avoidance, competition, compromise, and collaboration to achieve lose-lose, win-lose, or win-win outcomes. Preventing conflict involves open communication, clear roles, and fair treatment within teams.

1. CONFLICT AND ITS
MANAGEMENT

2. Definition of Conflict
 “A struggle to resist or overcome; contest of opposing
forces or powers; strife; battle. A state or condition of
opposition; antagonism; discord. A painful tension set up
by a clash between opposed and contradictory
impulses."

3. Definition of Conflict
 Conflict is defined as the process in which an
individual purposefully makes a concerted effort
to offset the efforts of another individual by some
form of blockage that causes frustration to the
latter in accomplishing his goals or furtherance of
his interest.
 Conflict is a disagreement among two or more
individuals, groups or organization.

4. Positive and negative aspect of
conflict
 Conflict is a problem when:
 It hampers productivity & increases tension
 Lowers morale
 Causes more & continued conflicts
 Causes inappropriate behavior
 Increases absenteeism
 Conflict is constructive when:
 Opens up issues of importance resulting in issue clarification
 Helps build cohesiveness as people learn more about each other
 Causes reassessment by allowing for examination of procedures or
actions
 Increases individual involvement

5. General Causes Of
Conflict
 Poorly defined goals.
 Divergent personal values.
 Lack of cooperation.
 Scarcity of resources.
 Unclear roles/ job
description.
 Communication failure.
 Personality conflict.

6. Types of Conflict
 Intrapersonal conflict
(Within an individual)
 Interpersonal conflict
(Between two Individuals)
 Intergroup conflict
(Within a team of individuals)
 Inter organizational conflict
(Between two or more teams within an
organization)

7. Intrapersonal conflict
These conflict occur within the
person, involving decisions that an
individual must make about personal
goals, use of time, moral questions,
etc.
These conflict leads to frustration
and aggression.
E.g. Someone who feels bad
because he knows he should get out
and watch TV has an intrapersonal
conflict.

8. Interpersonal Conflicts
They occur between two or more
individuals. They can be fights,
arguments, or differences of
opinion.
E.g. Sandra wants to use the car
to go to her after-school job but
her mother plans to use the car to
go grocery shopping.

9. Intra-group conflict
 These conflicts occur between
individual members of the
same group(team, family,
etc.)
 But this conflict is not
destructive.
 A school facility that is divided
over whether students should
be allowed to leave at
lunchtime.

10. Intergroup Conflicts
These occur between groups,
regardless of the size of the groups
(classes, teams, nations).
A conflict between two gangs, each
representing a different
neighborhood, would be an example
of an intergroup conflict.
Caused between team using same
resources, policies, priorities etc.

11. Conflict management

15.  Lose – lose conflict
 Management by avoidance or accommodation.
 Try to eliminate conflict by having both conflicting parties
lose something.
 Win – lose conflict
 Management by competition & compromise.
 Of the conflicting parties, one wins and other loses.
 Win – Win conflict
 Management by collaboration.
 Eliminates conflict when the parties in conflict mutually find
solution by themselves by problem solving process.
Conflict management strategies

16. Prevention of conflict
 Frequent meeting of your team.
 Allow your team to express openly.
 Sharing objectives.
 Having a clear and detailed job
description.
 Distributing task fairly.
 Never criticize team members publicly.
 Always be fair and just with your team.
 Being a role model.

17. Conflict is unavoidable.
Conflict is a healthy sign not a
negative process.
It reflects dynamics