This presentation is an Introduction to Albert, noHold's newest Virtual Agent. This self-service helpdesk solution is designed to decrease ticketing volume, support cost, and time to resolution.

1. noHold Inc. Copyright© 2012

2. Albert is a…
Virtual Agent designed for Help Desk organizations so that:
• Managers can reduce support costs and
• Increase employees satisfaction
Help Desk Manager
• Agents can reduce handle time and
• Time to resolution
Help Desk Agents
• Employees can find solutions on their own terms
• 24/7
Employee
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3. Features / Benefits
Cloud-Based Mobile friendly Maintenance Available 24/7
included
Easy to follow Interactive & Frequent One Repository
solutions Diagnostic Updates of Information
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4. User Interface
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5. Modules
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6. Risk Analysis
• Easy implementation (one link)
• Maintenance included
• ROI in 50 resolved questions (per month)
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7. Introductory Pricing
• BYOD: $1,000 / mo
• eMail Solutions: $1,500 / mo
• Productivity Apps: $1,500 / mo
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8. About noHold
• Major Brands utilize noHold Virtual Agent
technology.
• noHold Patented Technology powers
Virtual Agents that can find
customers solutions in three clicks or less.
• Virtual Agents are available in all
languages.
• Customers engage in 30 million virtual
chats per year.
• noHold supports customers across 10
Industries.
• noHold provides services to a global
audience.
• noHold Inc. is the leader in Virtual Agent
technology.
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9. Thank you!
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