Mobile technology is not only a part of your everyday personal life but also a critical part of your business success. How are you adapting to support mobile devices from laptops to smartphones to tablets? It’s not only about tracking the device but managing and securing them as well – anywhere, anytime; on or off the network.

1. Mobile Technology in Business
Today
South Florida HDI Chapter
November 15, 2012

2. Agenda
3:00 PM Registration and Networking
3:30 PM Welcome and Event Overview
3:45 PM Keynote – Criss Scruggs
4:45 PM Closing Announcements, Survey’s & Raffle prizes
5:00 PM Happy Hour at Carolina Ale House
8669 NW 36 Street, Doral, Florida 33166

3. HDI Team Certified
• New level of recognition for support teams with
at least 80% of staff HDI-certified
• Annual award includes recognition in HDI
publications and a crystal award to display on-
site
• Application fee of $150 (collected after team
qualification has been verified)
• Register at ThinkHDI.com/HDITC
– Contact your account manager or the Customer Care
Center for assistance
• Watch for more information in upcoming mail,
newsletters, and emails

4. HDI AOY & DST Awards
• 2010 – Jorge De La Rosa
• 2011 – Carlos Negron (Regional)
• 2012 – Raquel Robinson
• 2012 – Colin Thomas
• 2013 - ???

5. Rock Stars!!!
• How do you recognize and show
appreciation to your employees?
• What makes an employee go above
and beyond?
• Save the Date – January 10, 2013
– www.ThinkHDI.com/Membership/Awards

6. SAVE THE DATE:
HDI 2013 Conference & Expo
• Get your license to learn at next year’s conference and expo!
April 16–19, 2013, under the lights of Las Vegas at Mandalay Bay!
• Stay on the cutting edge of industry trends, gain topic-specific
expertise, be inspired, and network with your peers
• Even better: As HDI members, you save $200 on your HDI
2013 registrations!
Register at www.HDIConference.com

7. SAVE THE DATE:
HDI 2013 Conference & Expo
• Register by December 7, 2012, and you could
save up to $895!
FREE One-Day Workshop $395
Early Bird Discount $200
Alumni Discount $100
Member Discount (Gold and above) $200
Save $895

8. The HDI Buyer’s Guide Is Now Open!
• HDI is thrilled to announce the launch of the brand-
new HDI Buyer’s Guide, aimed at helping guide
products and services to the people who need them
• Enter comments, provide feedback, and rate the
featured products
www.HDIConnect.com/Buyers-Guide

9. Just Released!
2012 HDI Support Center Practices & Salary Report
• Learn about the latest
industry trends with the
newly released
• Members (Silver and above)
have free access to the
report
• Log into www.ThinkHDI.com
to get yours now!

10. Not a Member? Join Today!
• Become a Bronze member for just $75!
• This individual local chapter membership is an
opportunity to connect, network, and learn in
your own backyard
Learn more at www.ThinkHDI.com/Join
or by calling 800.248.5667

11. $100+
$1000+
$79 Conferences, events and
Online resources, webinars,
Research Corner, whitepapers… Training discounts
$240 Value $75
Focus Book Series and Annual
Practice and Salary Report Local Chapter Membership
$165
$100 (only for today)

12. IT Palooza
• What is IT Palooza?

16. Thank you to our Sponsors!

17. South Florida HDI
Thanks go to the following
• Lynn Johnson – VP of Programs
• Yleana Franco – VP of Sponsorship
• Tony Di Perna – VP of Membership
• Eddy Fuente – VP of Finance
• Albert Noa – Strategic Advisor
• Tony Alvarez – VP of Communication

18. Question of the Day
What value and/or benefit
have you gained by
participating in South Florida
HDI?

19. Volunteer?

20. Criss Scruggs
Criss Scruggs joined BMC in 2011 as a Senior Product Marketing
Manager responsible for product positioning and messaging, go-
to-market strategies and sales enablement for IT Asset and Mobile
Device Management. Scruggs spent several years as a Product
Marketing Manager with NetIQ focused on the Application
Performance & VMware Management and Unified
Communications; before that, she spent several years with
HP/Compaq as Product Manager for enterprise hard disk drives,
controllers and external storage for the ProLiant, Integrity and
Alpha server business units.
Scruggs holds a master of business administration degree from The
Jones Graduate School of Management, Rice University and a
bachelor of arts degree in advertising from the University of
Oklahoma.

21. Mobile Technology – Adoption
Acceleration and Business Impact
Criss Scruggs
Sr. Product Marketing Manager

22. We’ll cover today
Considerations for managing BYOT
BYOD & software license management
Bring your own…a company study
The BMC approach
© Copyright 11/16/2012 BMC Software, Inc 22

23. Diving in? … Check the water first!

24. 10 Things to Consider
 Users
 Applications
 Communications
 IT Support
 Data Security
 Network Access
 Wireless Network
 Branch Offices
 Manageability
 Personal/Enterprise Boundary
© Copyright 11/16/2012 BMC Software, Inc 24

25. Beyond the Hardware

26. What you don’t know CAN hurt you
An Expensive Afterthought
© Copyright 11/16/2012 BMC Software, Inc 26

27. Implications
Architecture Access Vendor
Device Type License
Agreement
© Copyright 11/16/2012 BMC Software, Inc 27

28. Implications
And many others…
© Copyright 11/16/2012 BMC Software, Inc 28

29. Checklist
Clearly define the following terms:
- User
- Device
- Territory
- Access
- In-use
- Authorization
Can personal license be used for business purposes and vice versa?
How many devices does the license cover?
Does the license metric allow for concurrent usage?
Optimize license metrics for BYOD.
Educate employees on click-wrap license acceptance policy.
How are licenses going to be managed? Is there an easier way?
© Copyright 11/16/2012 BMC Software, Inc 29

30. BYOT Survey

31. What do they have?
© Copyright 11/16/2012 BMC Software, Inc 31

32. How good is it?
Nearly 50% think their
personal equipment is
better…
© Copyright 11/16/2012 BMC Software, Inc 32

33. What do they WANT?
© Copyright 11/16/2012 BMC Software, Inc 33

34. What would they PREFER?
© Copyright 11/16/2012 BMC Software, Inc 34

35. Tablets emerge…
© Copyright 11/16/2012 BMC Software, Inc 35

36. Device Type Matters…
© Copyright 11/16/2012 BMC Software, Inc 36

37. Support Models
© Copyright 11/16/2012 BMC Software, Inc 37

38. Managing the new “normal”

39. Mobile Users, not Mobile Devices
Mobile
Users
Mobile
Content
Mobile
Applications
Mobile
Devices
© Copyright 11/16/2012 BMC Software, Inc 39

40. A balanced approach to Management is needed
Corporate Employee
Owned Devices Owned Devices
Wipe the whole Enterprise wipe
device only
Enterprise Content Application and
Locker Content Sandboxing
Enterprise App Enterprise App
Store Store
Full device Lightweight or no
management device management
© Copyright 11/16/2012 BMC Software, Inc 40

41. BMC Approach

42. BMC Mobile Device Management
Mobile Content Management
Enterprise Integration
Mobile Application Management
Mobile Email Management
Mobile Device Management
© Copyright 11/16/2012 BMC Software, Inc 42

43. Mobility Management
Device Applications
Experience Content
Connectivity
© Copyright 11/16/2012 BMC Software, Inc 43

44. Key Takeaways
Embrace the inevitable – don’t fight it
Get to know your users – again
Be prudent in your approach to MDM
and communicate clearly
- What can you support?
- What are you willing to support?
© Copyright 11/16/2012 BMC Software, Inc 44

45. For More Information

46. criss.scruggs@bmc.com
www.bmc.com/mobility
Articles/Blogs:
BYOD, the Mobile Workforce and You
Mobile Device Management: tools for
every organization – ZDNet
Young employees say BYOD a ‘right’
not ‘privilege’ – Network World
© Copyright 11/16/2012 BMC Software, Inc 46

47. Learn more at www.bmc.com
© Copyright 11/16/2012 BMC Software, Inc 47

48. Volunteer?

49. Closing & Raffle
• Additional Networking
Happy Hour Location
Carolina Ale House
8669 NW 36 Street, Doral, Florida 33166
• Next Meeting January 10 at Dave & Busters

50. Please Join our Social Media Sites
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https://www.facebook.com/soflahdi @HDI_So_Florida