South Florida HDI Event, Mobile Technology in Business Today, November 15, 2012


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Mobile technology is not only a part of your everyday personal life but also a critical part of your business success. How are you adapting to support mobile devices from laptops to smartphones to tablets? It’s not only about tracking the device but managing and securing them as well – anywhere, anytime; on or off the network.

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South Florida HDI Event, Mobile Technology in Business Today, November 15, 2012

  1. 1. Mobile Technology in Business Today South Florida HDI Chapter November 15, 2012
  2. 2. Agenda3:00 PM Registration and Networking3:30 PM Welcome and Event Overview3:45 PM Keynote – Criss Scruggs4:45 PM Closing Announcements, Survey’s & Raffle prizes5:00 PM Happy Hour at Carolina Ale House 8669 NW 36 Street, Doral, Florida 33166
  3. 3. HDI Team Certified• New level of recognition for support teams with at least 80% of staff HDI-certified• Annual award includes recognition in HDI publications and a crystal award to display on- site• Application fee of $150 (collected after team qualification has been verified)• Register at – Contact your account manager or the Customer Care Center for assistance• Watch for more information in upcoming mail, newsletters, and emails
  4. 4. HDI AOY & DST Awards• 2010 – Jorge De La Rosa• 2011 – Carlos Negron (Regional)• 2012 – Raquel Robinson• 2012 – Colin Thomas• 2013 - ???
  5. 5. Rock Stars!!!• How do you recognize and show appreciation to your employees?• What makes an employee go above and beyond?• Save the Date – January 10, 2013 –
  6. 6. SAVE THE DATE: HDI 2013 Conference & Expo• Get your license to learn at next year’s conference and expo! April 16–19, 2013, under the lights of Las Vegas at Mandalay Bay!• Stay on the cutting edge of industry trends, gain topic-specific expertise, be inspired, and network with your peers• Even better: As HDI members, you save $200 on your HDI 2013 registrations! Register at
  7. 7. SAVE THE DATE: HDI 2013 Conference & Expo• Register by December 7, 2012, and you could save up to $895! FREE One-Day Workshop $395 Early Bird Discount $200 Alumni Discount $100 Member Discount (Gold and above) $200 Save $895
  8. 8. The HDI Buyer’s Guide Is Now Open!• HDI is thrilled to announce the launch of the brand- new HDI Buyer’s Guide, aimed at helping guide products and services to the people who need them• Enter comments, provide feedback, and rate the featured products
  9. 9. Just Released! 2012 HDI Support Center Practices & Salary Report• Learn about the latest industry trends with the newly released• Members (Silver and above) have free access to the report• Log into to get yours now!
  10. 10. Not a Member? Join Today!• Become a Bronze member for just $75!• This individual local chapter membership is an opportunity to connect, network, and learn in your own backyard Learn more at or by calling 800.248.5667
  11. 11. $100+ $1000+ $79 Conferences, events and Online resources, webinars, Research Corner, whitepapers… Training discounts $240 Value $75Focus Book Series and AnnualPractice and Salary Report Local Chapter Membership $165 $100 (only for today)
  12. 12. IT Palooza• What is IT Palooza?
  13. 13. Thank you to our Sponsors!
  14. 14. South Florida HDIThanks go to the following• Lynn Johnson – VP of Programs• Yleana Franco – VP of Sponsorship• Tony Di Perna – VP of Membership• Eddy Fuente – VP of Finance• Albert Noa – Strategic Advisor• Tony Alvarez – VP of Communication
  15. 15. Question of the Day What value and/or benefit have you gained byparticipating in South Florida HDI?
  16. 16. Volunteer?
  17. 17. Criss ScruggsCriss Scruggs joined BMC in 2011 as a Senior Product MarketingManager responsible for product positioning and messaging, go-to-market strategies and sales enablement for IT Asset and MobileDevice Management. Scruggs spent several years as a ProductMarketing Manager with NetIQ focused on the ApplicationPerformance & VMware Management and UnifiedCommunications; before that, she spent several years withHP/Compaq as Product Manager for enterprise hard disk drives,controllers and external storage for the ProLiant, Integrity andAlpha server business units.Scruggs holds a master of business administration degree from TheJones Graduate School of Management, Rice University and abachelor of arts degree in advertising from the University ofOklahoma.
  18. 18. Mobile Technology – AdoptionAcceleration and Business ImpactCriss ScruggsSr. Product Marketing Manager
  19. 19. We’ll cover today Considerations for managing BYOT BYOD & software license management Bring your own…a company study The BMC approach© Copyright 11/16/2012 BMC Software, Inc 22
  20. 20. Diving in? … Check the water first!
  21. 21. 10 Things to Consider  Users  Applications  Communications  IT Support  Data Security  Network Access  Wireless Network  Branch Offices  Manageability  Personal/Enterprise Boundary© Copyright 11/16/2012 BMC Software, Inc 24
  22. 22. Beyond the Hardware
  23. 23. What you don’t know CAN hurt you An Expensive Afterthought© Copyright 11/16/2012 BMC Software, Inc 26
  24. 24. Implications Architecture Access Vendor Device Type License Agreement© Copyright 11/16/2012 BMC Software, Inc 27
  25. 25. Implications And many others…© Copyright 11/16/2012 BMC Software, Inc 28
  26. 26. Checklist Clearly define the following terms: - User - Device - Territory - Access - In-use - Authorization Can personal license be used for business purposes and vice versa? How many devices does the license cover? Does the license metric allow for concurrent usage? Optimize license metrics for BYOD. Educate employees on click-wrap license acceptance policy. How are licenses going to be managed? Is there an easier way?© Copyright 11/16/2012 BMC Software, Inc 29
  27. 27. BYOT Survey
  28. 28. What do they have?© Copyright 11/16/2012 BMC Software, Inc 31
  29. 29. How good is it? Nearly 50% think their personal equipment is better…© Copyright 11/16/2012 BMC Software, Inc 32
  30. 30. What do they WANT?© Copyright 11/16/2012 BMC Software, Inc 33
  31. 31. What would they PREFER?© Copyright 11/16/2012 BMC Software, Inc 34
  32. 32. Tablets emerge…© Copyright 11/16/2012 BMC Software, Inc 35
  33. 33. Device Type Matters…© Copyright 11/16/2012 BMC Software, Inc 36
  34. 34. Support Models© Copyright 11/16/2012 BMC Software, Inc 37
  35. 35. Managing the new “normal”
  36. 36. Mobile Users, not Mobile Devices Mobile Users Mobile Content Mobile Applications Mobile Devices© Copyright 11/16/2012 BMC Software, Inc 39
  37. 37. A balanced approach to Management is needed Corporate Employee Owned Devices Owned Devices Wipe the whole Enterprise wipe device only Enterprise Content Application and Locker Content Sandboxing Enterprise App Enterprise App Store Store Full device Lightweight or no management device management© Copyright 11/16/2012 BMC Software, Inc 40
  38. 38. BMC Approach
  39. 39. BMC Mobile Device Management Mobile Content Management Enterprise Integration Mobile Application Management Mobile Email Management Mobile Device Management© Copyright 11/16/2012 BMC Software, Inc 42
  40. 40. Mobility Management Device Applications Experience Content Connectivity© Copyright 11/16/2012 BMC Software, Inc 43
  41. 41. Key Takeaways Embrace the inevitable – don’t fight it Get to know your users – again Be prudent in your approach to MDM and communicate clearly - What can you support? - What are you willing to support?© Copyright 11/16/2012 BMC Software, Inc 44
  42. 42. For More Information
  43. 43. Articles/Blogs: BYOD, the Mobile Workforce and You Mobile Device Management: tools for every organization – ZDNet Young employees say BYOD a ‘right’ not ‘privilege’ – Network World© Copyright 11/16/2012 BMC Software, Inc 46
  44. 44. Learn more at© Copyright 11/16/2012 BMC Software, Inc 47
  45. 45. Volunteer?
  46. 46. Closing & Raffle• Additional Networking Happy Hour Location Carolina Ale House 8669 NW 36 Street, Doral, Florida 33166• Next Meeting January 10 at Dave & Busters
  47. 47. Please Join our Social Media Sites53 Fans 165 Members 2800 Emails67 Members 217 Followers 882 Contacts @HDI_So_Florida