How to Be Award Winning

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Ever wonder what it takes to be the recipient of an award, more specifically a customer satisfaction award? Look no further! This PowerPoint gives you a step by step "how to" guide to catch the judges attention.

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How to Be Award Winning

  1. 1. noHold, Inc. Copyright© 2013Part 1: Tell a Great Story
  2. 2. noHold, Inc. Copyright© 2013The key is to tell a Story.Leading analyst firms agree that the core componentof an award winner is to tell a compelling story.
  3. 3. noHold, Inc. Copyright© 2013The best stories are memorable, they have DRAMA!Ssssuspense… Comedy... a good SCARE!!!!!#1: THINK about your favorite story.
  4. 4. noHold, Inc. Copyright© 2013#2: The story must beginwith challenges“I am crew member 254. I stare into the dusk, with little hope. Allaround me is emptiness. Every sound I hear reminds me that I haveto get out before dark. I have to reach civilization before the nextherd of savages picks up on my scent…”
  5. 5. noHold, Inc. Copyright© 2013#3: Your audience must be able tovisualize themselves in your story.
  6. 6. noHold, Inc. Copyright© 2013#4: In the next portion, share your approachto solve the problem“There was little time. As we reached 39,000 feet, I made adecision. This is where it ends. I clenched my sweating palms,opened my eyes, and agreed that the best solution to overcomemy fear was to remain calm.”
  7. 7. noHold, Inc. Copyright© 2013#5: KEEP IN MIND: YOURSTORY SHOULD HAVEGOOD RYTHYM.
  8. 8. noHold, Inc. Copyright© 2013#6: Your story shouldalways have a greatending…BUT…
  9. 9. noHold, Inc. Copyright© 2013Tip: The conclusion should not be that youreached nirvana, but that something significanthappened, ANDthere is still workto be done. 
  10. 10. noHold, Inc. Copyright© 2013#8: When you tell thestory..DO NOT savethe drama for yourmama. Please do tell.
  11. 11. noHold, Inc. Copyright© 2013Read the full blog post about what it takes to beaward-winning: “Award-Winning”www.nohold.com
  12. 12. noHold, Inc. Copyright© 2013For information about noHold, visit:www.nohold.comTo learn more about awards in the eServices, eSupport,Customer Relationship Management (CRM), and CustomerService Industries, here are some great resources:Technology Services Industry Association (TSIA)Gartner CRM Excellence AwardsJ.D. Power and AssociatesAll other product and service names are the property of their respective owner. Images courtesy of Microsoft ®PowerPoint

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