Role of manager in effective communication

1. The Roles of Manager In Effective
Communication
&
How can effective communication
improve work place
By Edwin, Suet Yee, Leon, Jamie, Eric, Edin, Nicole
People Management

2. What is Communication?

3. • Conveying information through the exchange
of thoughts, messages or information.
• One or more persons
• Sender, Message, Receiver, Feedback
• Verbal & Non- Verbal

4. • Thought: Ideas, information, message, feelings
• Encoding: message sent in forms of symbols or
words
• Decoding: translates words or symbols into
information that the receiver understands.

7. Communication Barriers
• Noise, interruptions and interference
• Retard or distort the message
• Lack of common experience
• Overuse of abstractions
• Causing communication to be limited or fail
completely

8. Barriers to
effective
communication
Physical
barriers
Perceptual
barriers
Gender
barriers
Language
barriers
Cultural
barriers
Emotional
barriers
Interpersonal
barriers

9. • Staff :
 Leadership upon staff
 Giving out ideas
 Decision Maker
 Care for staff
• Superior :
 Give advice and suggestion on proposal
 Feedback on issues

10. Manager Roles In External
Communication
Shareholder
• Ambassador Of The Company
Supplier
• Decision Maker Of The Company
Customer
• Person Who Solve Customer Problems

11. How can Effective Communication
improve the work place ?
External
Customers
-main source of company revenue
-handling the guests complaints easily
-act as media
Shareholders
-gather information about investor concerns

12. Suppliers
- Vital in daily operation of the company
- Price reduction
- Product needs and requirements
- Continuity and flexibility of product supply

13. How can Effective Communication
improve the work place ?
Internal
Employees
- Relationship among the team
- Productivity and output
Superiors
- Provides clear perspective
- Employees recognition
- Employees coaching

14. Conclusion
• Convey clear
message
• Listen
• Understand
• Provide
feedback

15. 6 C’s of a Communicator
Clear
Complete
Concise
Concrete
Correct
Courteous

16. For your time and attention 