1. Social media has become ubiquitous, with many people blogging, joining social networks, and sharing photos and videos online. However, social media is counterintuitive to traditional media which focuses on one-way communication and brand control rather than two-way conversations. 2. The relationship between media and its audience has fundamentally changed, with users now empowered and able to participate and create their own content. Communities now drive brands through participation and interaction online. 3. For media companies to adapt, they must understand online communities and add value to them rather than try to control them. Media brands will be defined by the communities they support. Companies should provide useful content and services, link to others, and create

1. WHAT’S NEXT IN MEDIA Neil Perkin Only Dead Fish http://neilperkin.typepad.com/ HOW SOCIAL MEDIA CHANGES THE RULES FOR GOOD

2. 1 HOW MEDIA IS CHANGING FOREVER

3. SOCIAL MEDIA HAS BECOME UBIQUITOUS

4. 184 million bloggers 73% of active online users have read a blog 45% have started their own blog 57% have joined a social network 55% have uploaded photos 83% have watched video clips 39% subscribe to an RSS feed Source: Universal McCann Comparative Study on Social Media Trends April 2008

5. BUT THIS ISN’T THE POINT

6. SOCIAL IS BECOMING A PART OF ALL MEDIA STREAMS Social dimensions are paramount to most people … .and most forms of entertainment Source: Future Foundation: Entertainment Futures 2007, Image credit http://dicksdaily.co.uk/ “ The desire to be part of a group that shares, cooperates, or acts in concert is a basic human instinct.” Clay Shirky

7. BUT THIS ISN’T THE POINT EITHER

8. SOCIAL MEDIA IS COUNTER-INTUITIVE TO COMMUNICATIONS MEDIA

9. Space defined by Media Owner Brand in control One way / Delivering a message Repeating the message Focused on the brand Entertaining Company created content Space defined by Consumer Consumer in control Two way / Being a part of a conversation Adapting the message/ beta Focused on the consumer / Adding value Influencing, involving User created content / Co-creation COMMUNICATIONS MEDIA SOCIAL MEDIA

10. “ THE PHYSICS OF MEDIA ARE CHANGING”* Limited distribution channels Abundant attention Unlimited distribution Attention scarcity *http://www.fistfulayen.com/blog/?p=147

11. “See, I’m kind of tired of people talking about how newspapers are going through a ‘transition’. As in, ‘we just need to get through this transition.’ Transitions have beginnings, middles and ends. Transitions eventually stop and you get a chance to take a breath and say, ‘cool, we survived.’” Howard Owens THE CHANGES ARE FUNDAMENTAL AND PERMANENT http://www.flickr.com/photos/timothyschenck/

12. So this requires a different mindset different approaches different ways of working http://www.flickr.com/photos/adviceposters/sets/72157602720078403/

13. 2 HOW THE RELATIONSHIP WITH YOUR AUDIENCE HAS CHANGED FOREVER

14. Control is shared EMPOWERED USERS, UNLIMITED CHOICE Everyone is a media owner The means of production and distribution are now free (Moore’s Law) http://www.flickr.com/photos/esparta/

15. Models based on linear distribution are being disrupted by networked models MILLIONS OF CONNECTIONS “The web is a subset of humans interacting” Sir Tim Berners-Lee

16. SUDDENLY MEDIA IS A MASS OF CONVERSATIONS

17. SUDDENLY MEDIA IS A MASS OF CONVERSATIONS AND YOU CAN’T CONTROL THEM

18. They’re discussing the subjects you write about They’re writing reference entries on Wikipedia about them They’re documenting them on Flickr and video sharing sites They’re showing what subjects they like the most on social bookmarking sites TODAYS USERS ARE CREATING HUGE AMOUNTS OF VALUE http://www.flickr.com/photos/artsyt/

19. AND MOST MEDIA IS IGNORING IT

20. “We’ve been too busy trying to dictate the experience, building walls, obsessing over the gates rather than the experience” Ian Rogers Ref:http://www.fistfulayen.com/blog/ Image: http://www.flickr.com/photos/stoyan/

21. THE VALUE EQUATION IS CHANGING Content = Attention Content, tools, services = Attention, participation, interaction, content http://www.flickr.com/photos/wespionage/

22. COMMUNITIES DRIVE BRANDS, COMMUNITIES DRIVE TRAFFIC Higher repeat visits More Loyal Users Higher levels of interaction More useful site More content More traffic More links More authority

23. THE RESULT OF AN ENGAGED COMMUNITY

24. ONLINE COMMUNITIES CAN BE A PUZZLE www.spy.org.es/upload/actuacion/imagen-35.jpg

25. ONLINE COMMUNITIES CAN BE A PUZZLE UNTIL YOU REMEMBER THEY ARE ALL HUMAN www.spy.org.es/upload/actuacion/imagen-35.jpg

26. ONLINE COMMUNITIES CAN BE A PUZZLE UNTIL YOU REMEMBER THEY ARE ALL HUMAN AND STOP TRYING TO CONTROL THEM www.spy.org.es/upload/actuacion/imagen-35.jpg

27. SO HOW CAN I CREATE A COMMUNITY?

28. WRONG QUESTION

29. “ Communities already exist. Instead, think about how you can help that community do what it wants to do” Mark Zuckerberg

30. UNDERSTAND HOW THEY WORK 9 1 90 Every community has super-users – high authority, highly active Know who they are

31. “ One part anarchy, one part aristocracy, one part democracy, one part monarchy” Jimmy Wales on the Wikipedia Community http://www.flickr.com/photos/vhata/

32. http://www.flickr.com/photos/twenty_questions/ Act on their feedback Encourage discussion, be a part of it LISTEN

33. Understand what they are trying to do Creat tools and content to help them do it Interact with them, engage with them, respect them AND ADD VALUE http://www.flickr.com/photos/artsyt/

34. Blog Her/Compass Partners 2008 Social Media Study UNDERSTAND THAT MOTIVATIONS ARE DIFFERENT

35. 3 WHAT THIS MEANS FOR THE WAY MEDIA COMPANIES SHOULD WORK

36. Media brands are increasingly defined less by the platform and more by the community http://www.flickr.com/photos/hankins/

37. http://www.flickr.com/photos/jonasj/ AND WHAT YOU CAN DO FOR THAT COMMUNITY "...journalism is shifting from being a product to a service and, with this, a news outlet shifts from being a final destination to being part of a network." Alfred Hermida, reportr.net Be Useful

38. Ref: Tim Rosentiel www.journalism.org , Image http://www.flickr.com/photos/patty_colmer/ NEW JOURNALISM – CONTENT PRODUCERS TAKE ON A BROADER ROLE Authenticator : Help the audience figure out what to believe, what can they trust Sense-maker : Help the audience derive meaning from what is happening in the world Navigator : Help the audience find their way around a story or issue and point them to the “good stuff” Forum-leader : Help the audience engage in a discussion in a knowledgeable way

39. ATTRIBUTION, AUTHENTICITY, RECOGNITION, SHARING “On the web, audiences are more fragmented. People are using personal devices to communicate. That means, what works best is the conversational voice, a personal point of view, and a mindset that says, “I’m sharing,” rather than, “I’m reporting.” Howard Owens "In the past you were what you owned. Now you are what you share." Charles Leadbeater – We Think

40. http://www.flickr.com/photos/jairo_abud/ “ Do what you do best and link to the rest” Jeff Jarvis THE LINK IS THE CURRENCY OF SOCIAL MEDIA. USE IT.

41. "Over and over again, connecting people with one another is what lasts online. Some folks thought it was about technology, but it's not.“ Seth Godin AND IT’S NOT ABOUT THE TECHNOLOGY Image: http://www.gapingvoid.com/

42. WHAT THIS MEANS - NETWORKED MEDIA http://www.flickr.com/photos/arbegofoto/ Models built on ubiquity not scarcity “Most items of value derive that value from scarcity. Digital changes that, and you can derive value from ubiquity now.” Ian Rogers Social media thinking has to run through the organisation Loosely-coupled value chains that include users as value creators

43. WHAT THIS MEANS – FREE FLOWING CONTENT “ Content Ubiquity” Peter Chernin, News Corp Services, applications and content are scalable and portable Platforms that are seamlessly inter-connectable No barriers to interaction - interfaces that get out of the way Image: img209.imageshack.us/img209/5781/deadlocknajkcomafarialibh3.jpg

44. Make it as easy as possible for your fans to find it and spread the word If the web is a mass of conversations, then get talked about Create content and services that are worth passing on CREATE CONTENT THAT IS REMARKABLE http://www.flickr.com/photos/oldflints/

45. Ref: http://sethgodin.typepad.com/seths_blog/files/flippingfunnelPRO.pdf Marketing spend generates traffic Some of that traffic sticks Users are inspired and enabled to talk about your product They spread the message around the network SETH GODIN – ‘FLIPPING THE FUNNEL’

46. LINEAR Scheduled Appointment Sit back Messages NETWORKED On demand Whenever, wherever Participative Experiences We control the way it is delivered We allow you to play with it, pass it on Content we think you’d like Content we know you like (because you’ve told us)

47. BRAND COMPONENT BASED APPROACH TO CONTENT DISTRIBUTION

48. COMMERCIALLY DRIVEN DISTRIBUTED CONTENT

49. THE URBANISTA DIARIES

50. WIDGETS

51. LEVERAGE YOUR CONSUMER INSIGHT “Good insight helps you know what your customers need before they know themselves.” Matthew Milan, Critical Mass Listen to your community Use the feedback and insight to shape what you do Reframe problems, Identify ‘swells’ in your market http://experiencematters.criticalmass.com/

52. COMMUNITY GENERATED CONTENT “ The Sound Index is a massive index of the hottest bands and tracks that are being talked about on the internet right now.” http://www.bbc.co.uk/soundindex/

53. http://www.flickr.com/photos/xurble/ WHAT ELSE? Hyper-targeting, improved relevancy Smarter content tagging solutions Improved personalisation of content Application of behavioural solutions

54. http://neilperkin.typepad.com/only_dead_fish/2008/04/blended-measure.html THINK ABOUT HOW YOU MEASURE It’s not all about page impressions Broader use of hard metrics – users, time spent, interactions, pass-alongs … combined with digital ethnographic measures

55. ACCEPT UNCERTAINTY Image: http://russelldavies.typepad.com/planning/ Be flexible Experiment more Embrace failure

56. AND…

57. http://www.flickr.com/photos/adviceposters/sets/72157602720078403/

58. THANK YOU Neil Perkin Join the debate at… http://neilperkin.typepad.com/

59. Universal McCann Comparative Study on Social Media Trends April 2008 http://www.universalmccann.com/Assets/2413%20-%20Wave%203%20complete%20document%20AW%203_20080418124523.pdf Future Foundation – The Future Of Entertainment http://neilperkin.typepad.com/only_dead_fish/2007/12/the-future-of-e.html BlogHer/Compass Partners Social Media study http://www.blogher.com/files/BlogHer.CompassPartners.Social%20Media%20Study.ppt.pdf RESOURCES & CREDITS

60. Howard Owens http://www.howardowens.com/ Tim Rosentiel http://www.journalism.org/ Clay Shirky – Here Comes Everyone, The Power of Organising Without Organisations http://www.shirky.com/ Wikinomics http://www.wikinomics.com/blog/ Joseph Jaffe - Join The Conversation http://www.jaffejuice.com/ David Cushman http://www.fasterfuture.blogspot.com/ Jeff Jarvis http://www.buzzmachine.com/ Mark Earls – Herd http://herd.typepad.com/ Seth Godin – Small Is The New Big http://sethgodin.typepad.com/seths_blog/ Seth Godin – Purple Cow http://sethgodin.typepad.com/seths_blog/ Ian Rogers – Yahoo http://www.fistfulayen.com/blog/ Alfred Hermida – Reportr.net http://reportr.net/