How To Identify Local Influencers - Mike Merrill #BrandAidTX 2013
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Presentation I gave on 1/23/13 for BrandAid TX event. http://www.brandaidconference.com/
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How To Identify Local Influencers - Mike Merrill #BrandAidTX 2013
- 1. Leveraging Local Influencers Increase Word of Mouth Mike Merrill @MikeDMerrill Director of Marketing, ReachLocal #BrandAidTX
- 2. Agenda 1. Why Influencers matter 2. Influence defined 3. Identifying influencers 4. Building relationships 5. Planning for success 6. Measuring success Slides: http://slideshare.net/mikedmerrill #BrandAidTX
- 3. About ReachLocal Full Service Public Company Industry Leader Global Enterprise 1,700 EMPLOYEES 68 OFFICES UNITED STATES, AUSTRALIA, CANADA, GERMANY, JAP AN, THE NETHERLANDS, & THE UNITED KINGDOM Intro #BrandAidTX
- 4. Nick Offerman is Ron Swanson #BrandAidTX
- 5. Why Leverage Influencers @MikeDMerrill
- 6. Best Advertising Is From a Peer “The basic idea here is that the best advertising is a message from a friend.” – Mark Zuckerberg
- 7. Influencers 92% 72% 15% Trust Trust Trust Recommendations Consumer Brand messages from people opinions online they know Nielsen Global Trust in Advertising Survey Q3 2011 Why #BrandAidTX
- 8. Ron Swanson: New American Hero #BrandAidTX
- 9. Influence Defined @MikeDMerrill
- 10. What is Influence? “The ability to cause effect, change behavior, “ and drive measurable outcomes online.” – Brian Solis Influence #BrandAidTX
- 11. Measuring Influence Klout Mission Empower every person by unlocking their influence. Klout Score A number between one and 100 representing your overall social media influence. Influence #BrandAidTX
- 12. What is Influencer Marketing? 4 1. Identifying influencers 2. Marketing to influencers MAIN 3. Marketing through influencers 4. Marketing with influencers ACTIVITIES Influence #BrandAidTX
- 13. Targeting the Magic Middle A-List Magic Middle Long Tail POPULARITY INFLUENCERS Influence #BrandAidTX
- 14. Potential Influencer Actions 1. Share content via social media 2. Guest post on your blog 3. Author a blog post Influence #BrandAidTX
- 15. Influence #BrandAidTX
- 16. #Bacon “ #Bacon Influence #BrandAidTX
- 17. Identifying Influencers @MikeDMerrill
- 18. Start Within Identify #BrandAidTX
- 19. Identify Top Facebook Fans Identify #BrandAidTX
- 20. Identify Top Twitter Followers Identify #BrandAidTX 20
- 21. Identify Top Twitter Influencers by Klout Identify #BrandAidTX
- 22. Search Twitter with Klout Chrome Extension Identify #BrandAidTX
- 23. Search Twitter with Klout Chrome Extension Identify #BrandAidTX
- 24. Twitter Bio Searches – FollowerWonk Identify #BrandAidTX
- 25. Create Twitter Lists to Listen Identify #BrandAidTX
- 26. Identify Top Foursquare Users Identify #BrandAidTX
- 27. Influencers on Google + USERS TEND TO ME MORE TECH SAVVY Identify #BrandAidTX
- 28. Google +: FindPeopleonPlus.com Identify #BrandAidTX
- 30. Face to Face Events and Meetups • Social Media Club • American Marketing Association • SEO Groups • Internet Marketing • PRSA • Meetups • LinkedIn Groups Identify #BrandAidTX
- 31. … And Eggs #BrandAidTX
- 32. Building relationships @MikeDMerrill
- 33. Research and Listen Assess Web Presence What sites are they most engaged on? Read what they’ve written Read audience comments Get a sense of what’s important Build #BrandAidTX
- 34. Engage Comment Retweet Ask questions Invite Invite to exclusive events Ask them to guest blog Then invite to test drive Build #BrandAidTX
- 35. All of the Bacon and Eggs Build #BrandAidTX
- 37. Checklist for Influencer outreach events Exclusive Tours Photos Social Media Properties Assets: USB Key and Dropbox Examples of tweets/FB Posts/ Hashtag Disclosure Plan #BrandAidTX
- 38. Encourage Photos Plan #BrandAidTX
- 39. Ron Swanson Macy’s Day Parade Float #BrandAidTX
- 40. Measure results
- 41. What Success Looks Like Baseline Facebook Fans Twitter Followers Inbound Links Mentions Impressions SEO Position for Business Name Facebook Twitter Event Attendees SEO Inbound Links Web Traffic to new program Mentions Impressions Measure #BrandAidTX
- 42. Social Media Club of Dallas Website: http://smcdallas.org Twitter: @SMCDallas Facebook: Facebook.com/SMCDallas Hashtag: #smcdallas Upcoming Event February 21st 6pm Mockingbird Station #BrandAidTX
- 43. Thanks Thanks • TWITTER: @MikeDMerrill • EMAIL: Mike.Merrill@ReachLocal.com • BLOG: http://blog.reachlocal.com • WEBSITE: http://www.reachlocal.com • TWITTER: @ReachLocal
Editor's Notes
- Today I plan to cover The why and what of influencer marketingThen we’ll spend quite a bit of time discussing ways to identify potential influencersOnce we’ve created a list of influencers then I’ll discuss ways to research and engageThen how to plan for successAnd a note about measurement
- Just to pause for those who aren’t familiar with ReachLocal- Full Service online marketing company that helps small and local businesses acquire customers onlinePublicly traded on NASDAQ with now over 1,800 employees in over 70 offices and 9 countriesFeet on the street sales teams
- The best advertising is a message from a friend. That in itself is word of mouth. But how do we get influencers to talk about your brand and become advocates
- While most of us know this If you look at the trust level among consumers they place a premium on peer reviewsEven if the person you influence is the influencer it could be valuable. May heavily influenceThey know like and trust you.This also speaks to why online review sites require constant attention and feeding
- Influence is the ability to shape thoughts, perceptions or behaviorOnline influence is the ability to cause effect, change behavior and drive measurable outcomes online – Brian Solis
- Identifying influencers and ranking them in order of importanceMarketing to influencers, to increase awareness within influencer communityMarketing through influencers, using influencers to increase market awarenessMarketing with influencers, turning influencers into advocates
- DavidSfry, the founder of popular blog ranking service technorati coined the term Magic Middle in 2006. He defines The Magic Middle as bloggers who have anywhere from 20 to 1000 inbound links. So when we start the process to identify influencers, we’ll consider folks who have an above average influence locally, and maybe regionally and potentially nationally. Typically for for someone to have influence they typically have to be an expert in their field. However for the sake of what I’m suggesting for dealers is that influencers have the capacity and audience to influence. So given that definition then, the value of influencers is they provide a unique audience for the message different that what you reach today.
- Once an influencer chooses to take action online they can perform several actions with your involvement and encouragementShare content on their social media profiles typically where they have already established an audienceGuest post on your blog – potentially at your requestAuthor a blog post on their own blog which is potentially the biggest ask depending on the bloggers sense of conformity to their blog topicWhat else could they do? Not listed is they could potentially buy the product or service after reviewing or seeing it
- So let’s look at Influencer Actions and OutcomesThis is a case study from Klout about the reach of a campaign in 2011. Now I know several of the influencers who participated in this and they were very vocal about their experience. Now many of you are wondering how much this cost? Klout Perks campaigns are rumored to run a minimum of $25,000 and up.
- Influence is the ability to shape thoughts, perceptions or behaviorOnline influence is the ability to cause effect, change behavior and drive measurable outcomes online – Brian Solis
- Start identifying the list of influencers from people who have already self-identified themselves as having an affinity for your brand. Start with your own satisfied customers or those you can likely convert to an advocate
- My suggestion as you start this process is to build a spreadsheet of potential influencers you hope to engage. You’ll leverage this spreadsheet to understand where folks are most engaged with their audience.For many of you Facebook will is probably your most active social media profile. So why not identify the top 20-30 folks who are the most active. Using a free app from Booshaka.com you can generate a list of your top fans in a given month. This tool is free for facebook. It will install a tab that you can easily delete after it runs.You see here the top 9 fans on a specific page by # of engagements. These could be likes, comments or posts.
- Here using Simply Measured I can pull a list of my followers with the greatest reachTrick here is to manually go into the spreadsheet and delete anyone outside your city/region that are not relevant. Additionally you’ll need to delete employees/suppliers, etc
- Again you’ll want cleanse by locality and exclude employees, etc
- One great tool when using Twitter is the Klout chrome extension. Now Hootsuite includes this when looking at an individual profile, but this plugin allows you to scan a list of users. Again, Klout is really the capacity to influence doesn’t always mean they influence anyone
- Here’s a paid tool acquired by SEOMoz recently that if you are trying to scale this a bit more may be worth investing in. If you are an SEO Moz pro member FollowerWonk comes for free
- As we start to look externally Google+ is an interesting place to start as it will represent the more tech savvy of influencers which is a good targetFindpeopleon plus is another for Google plus
- Your Marketing Managers and Internet Marketing Managers should be encouraged to attend marketing related networking events to not only sharpen their skills but also be on the lookout for potential influencersSocial Media Clubs, American Marketing Association, PRSA Chapters, SEO groups, Meetups are a great way to identify potential influencers
- Get to know the influencers before you engage them. Don’t’ start emailing them from their contact forms asking for something from them. And definitely don’t leavepromotional comments on their blogs, you need to understand how they operate. Once you’ve identified your list of 10-15 potential influencers, create a spreadsheet with all their properties or bookmark them into foldersMake sure you read at least 5-10 of their blog posts and study the type of comments that are left. Then, begin regularly leaving comments that add value to the overall conversation.Might identify them as an influencer on Twitter but get to know their entire email presenceRapportive app for gmail is very helpfulGet a feel for what they talk about and what’s important to themMight identify them as an influencer on Twitter but get to know their entire email presenceRapportive app for gmail is very helpfulYou are identifying people based on how they engage their audience. Probably not good to send them a Facebook Friend Request
- Comment on appropriate postsRetweet their contentThank them for engagement on your own propertiesBuild an authentic relationshipInvite to exclusive eventsAsk them to guest blog on your siteWarm them up and if you don’t see them as responding take that as not interestedSee if there are ares of commonalitiesWhat platforms do they have the most engagement on? Maybe they preferBuild this program about what’s in for the the influencer? Free Car for the WeekNo direct messages or spam
- Comment on appropriate postsRetweet their contentThank them for engagement on your own propertiesBuild an authentic relationshipInvite to exclusive eventsAsk them to guest blog on your siteWarm them up and if you don’t see them as responding take that as not interestedSee if there are ares of commonalitiesWhat platforms do they have the most engagement on? Maybe they preferBuild this program about what’s in for the the influencer? Free Car for the WeekNo direct messages or spam
- Once we have identified and engaged influencers to take a test drive let’s make sure you plan for success