The most important voice in your candidate experience is missing | Talent Connect Anaheim
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Joshua Budway, Matt Frost, Manager and Caitlin Mefford from Medallia share how they listen to and integrate their candidates' voice into designing the candidate journey, as only candidates see the entire journey, not the recruiter and less likely the hiring teams. Check out the best of Talent Connect: http://bit.ly/1MBqz6m
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The most important voice in your candidate experience is missing | Talent Connect Anaheim
- 1. The Most Important Voice in Your Hiring Process is Missing!
- 2. Josh Budway Head of Talent Acquisition jbudway@medallia.com Caitlin Mefford Employer Branding & University Lead caitlin@medallia.com Matt Frost Talent Operations Lead mfrost@medallia.com
- 6. Customer experience is the new marketing. MERCEDES-BENZ USA STEVE CANNON, PRESIDENT & CEO
- 8. I AM A CEO Medallia makes every employee a Customer Experience Officer
- 10. At this point I was pretty frustrated—I had called her many times since Monday, during normal business hours, and got her voicemail every single time. All I wanted to know was whether I should cut my losses and move on/keep looking, or plan to interview with Medallia. FEEDBACK VIA GLASSDOOR MAY 2014 CANDIDATE, NEGATIVE EXPERIENCE
- 13. Medallia Candidate Journey Candidate Recruiter Hiring Manager Coordinator Interviewer Interview DecideConsider
- 14. Medallia Candidate Journey Interview DecideConsider “Recruiting team is honest and transparent” “Set up for success” “Truly curious about who I am”
- 15. Medallia Candidate Journey Interview DecideConsider “I really want to solve problems here” “Challenged my thinking” “Made me reflect in a deeper way”
- 16. Medallia Candidate Journey Interview DecideConsider “Will grow faster here” “They really know me” “A once-in-a-lifetime opportunity”
- 17. Length of Interviewing Process Clarity of Interviewing Process Follow Up Throughout the Process Communication of Final Decision Thoughtfulness of Questions Relevance of Challenge Assignment Clear Explanation of the Role Final Round Candidate Survey 1 2 3 4 5 7 6
- 18. Candidates Who Receive An Offer 85 Net Promoter Score
- 19. Candidates Who Do Not Receive An Offer Net Promoter Score 22
- 20. Variance By Department Likelihood To Recommend Offer No Offer Customer 9.3 7.6 G&A 9.6 8.2 Engineering 9.3 7.6 Sales 9.6 6.0
- 21. Variance By Recruiter Likelihood To Recommend Offer No Offer Andy 9.2 8.0 Brian 9.7 7.1 Mary 9.1 8.1 Michelle 9.2 9.7
- 24. Expectations trump all else More than one channel Align on vision, then unlock Solve for consistency at scale Journey is longer than you think
- 25. Screenshot goes here. This area is transparent. arrange so iPhone is over screenshot (arrange – bring to front) The gold and white iPhones are to the right. More than one channell
- 26. Communication of Final Decision Level of Satisfaction Offer No Offer Extremely Dissatisfied Extremely Satisfied More than one channell
- 27. Length of Interviewing Process Level of Satisfaction Offer No Offer Extremely Dissatisfied Extremely Satisfied lExpectations trump all else
- 28. Align on vision, then unlockl
- 29. Solve for consistency at scalel
- 30. Extended Medallia Candidate Journey Interview DecideConsider “Need to tell my friends” “Excited to track Medallia’s growth “Distinctive culture and passionate employees” “Inspiring mission with amazing customers” Become Aware Advocate Journey is longer than you thinkl
- 31. Medallia Legal Team in ‘The Reply All’
- 32. Expectations trump all else More than one channel Align on vision, then unlock Solve for consistency at scale Journey is longer than you think