OMNI PERFORM Intro Sales Development Prog.

1. perform a division of OMNI CONSULT

2. Your Company CLIENT OMNI-PERFORM CREATED BY DATE TAKE SLIDES 20 Oct. 2009 40 1

3. Source: Malcolm McDonald & Peter Morris: Selling Services & Products, ©1995

4. Can these % be improved? Source: Malcolm McDonald & Peter Morris: Selling Services & Products, ©1995

5. 67% more demanding 67% of your current customers will demand more with time of your customers Source: Gallup Organization- First Break all the Rules,© 2005

6. less loyal %33 the remaining 33%of your customers may leave you of your customers Source: Gallup Organization- First Break all the Rules,© 2005

7. The Factors that Get You the Business Source: Tim Connor - The Soft Sell,© 2007

8. The Factors that Get You the Business Soft Skills Your Attitude 50% + How You Talk with People 25% = 75% Never Trained Rarely Trained Always Trained Source: Tim Connor - The Soft Sell,© 2007

9. The Factors that Get You the Business Your Attitude + How You Talk with People + Your Selling Skills . = 90% will be addressed by

10. Johnson Controls Sales Team Sales OmnPerFOrM I

11. Factories & Related Industries Our Clients - by Industry

12. Automotive

13. Banking & Insurance Lebanon

14. FMCG HAWA CHICKEN WAFIC IDRISS

15. Pharma & Med. Supplies BIOSPHERE TechniMed

16. Other Industries BERRETTA

17. After your program, HONDA Japan, who quarterly conduct a Customer Satisfaction Index on us, announced that the overall improvement of Q3/Q2 was +80%for those two service teams. Your addressing the problems that they faced allowed both, staff and team managers, to openly discuss their attitude and tolerance problems, and find solutions for them. This has let your development program make a difference for us. Abdullah Hashim (Honda)

18. EMAAR has found the training services of OMNI-PERFORM to be highlymotivating to the acquisition of new skills and techniques. We have found OMNI-PERFORM to be undoubtedlyone of the highly professional and well respected training companies in the region. EMAAR, The Economic City

19. Your training onImprovingCustomer Retention, Finding New Means forIncreasing Sales,.. were very well received by our members. Our trainees found you engaging, informative and inspiring. Bank of Beirut

20. You have analyzed the needs for improvement for each sales person very efficiently and then addressed those needs resulting a noted changein performance. Mersaco Pharmaceuticals

21. OMNI-PERFORM in its instilling in our sales team members a strong passion to win, is behind our success in maintaining leadership in a highly competitive internet market. Nesma Internet

22. The subjects that you tackled stimulated the employees and created a team spirit and cooperativeatmospherewithin the different divisions of the company. United Parcel Service (UPS)

23. إنه تطويرمن عدّة مراحل وليس تدريب its a Development in many stepsnot a Training We specialize in improving the individual performance of sales people so that your overall results are enhanced.

24. Serious BENEFITS for You

25. Goals of Our Program

27. In an industry similar to yours

28. Selling skills Ability to communicate Negotiation techniques Knowing customer behavior Closing skills Ability to handle objections Telemarketing skills Dealing with difficult customers Cold calling skills Understanding & utilizing feedback Prospecting skills Customer service oriented Probing skills Ability to solve problems Ability to sell a total value Teamwork culture Persuasion abilities Imitative & Integrity Ability to qualify customers Ability to handle price objections Ability to handle product objections Time management & prioritizing Core Competencies Card per Vital Job Example: a Sales Manager will be tested on the following competencies.. Selling Management Customer Delight Leadership & goal achievement Team-building skills Customer relationship management Ability to run a successful meetings Implementation Dealing with employee objections Ability to follow-up & control Performance management Motivation & incentives Levels: 5 Expert 4 Advanced 3 Intermediate 2 Novice 1 Beginner Presentation to customers & Mgmt Time & priority management Developing self & others Planning & organizing capabilities

29. Selling skills Ability to communicate Closing skills Ability to handle objections Telemarketing skills Cold calling skills Understanding & utilizing feedback Ability to sell a total value Teamwork culture Persuasion abilities Imitative & Integrity Ability to qualify customers Ability to handle price objections Core Competencies Card per Vital Job Example: Sales Manager: SaifAl-Kadi. After testing only the competencies that need attention are displayed. We highlighted one of them in blue to follow it onto next screen. Selling Management Customer Delight Leadership & goal achievement Team-building skills Customer relationship management Implementation Ability to follow-up & control Performance management Levels: 5 Expert 4 Advanced 3 Intermediate 2 Novice 1 Beginner Presentation to customers & Mgmt Time & priority management Planning & organizing capabilities

30. DevelopmentSchedule Example: (from the previous screen) over a 3-month period, Mr. Saif Al Kadi will attend, among others, 4 sessions of the blue-highlighted competency. W E E K No. Stress management 1 S E S S I O N S 1 2 8 9 10 3 4 5 6 7 11 12 2 Time management Closing skills 3 Overcoming objections 4 Making business appointment 5 Positive attitude 6 Selling process 7 Self Confidence 8 Suggestive selling 9 10 Up-selling 11 Turn-over selling Cross selling 12 Retail selling 13 Corporate selling 14 15 Collection Loyalty 16 Initiative 17 Dedication 18 Probing 19 Conduct a successful meeting 20 Merchandising 21 22 Teamwork Telephone skills 23 24 Goal setting Presentation skills 25 Communication 26 Building Trust 27 Team Building 28 Leading by example 29

31. Performance: Desired vs. Achieved Performance Level ACHIEVED Results Exceed Expectation Performance Level DESIRED DESIRED Customized Development Trek GAP CURRENT CURRENT

32. Accelerated Learning engages all the brain facilitates the learning by  play  enjoy learn

33. DELIFRANCE Probing - Carousel SAMBA (Saudi American Bank) Teamwork & Negotiation – Alphabet Run AUTOSTAR Features vs. Benefits Photos from our Workshops MERSACO Overcoming Objections UMA Role Playing GANAMA CONSTRUCTION Creativity - Ball Pass EMAAR Solving Problems – Balloon Pop WAFIC IDRISS Brainstorming

34. We address the following:

36. Satisfaction Guarantee We guarantee our proper execution of the agreed program or will continue to work for Free until your Management is satisfied - provided that participants are willing to apply their learning. their Direct Managers support & follow-up with them as recommended in the program. Tabuk Pharmaceutical We guarantee a smile on your team’s faces too

37. We repeat.. You will see the improvement

38. Simple Facts about Salespeople

40. perform a division of OMNI CONSULT Saudi Arabia - Lebanon - Egypt