1. Focal Point Review Conway Cu
Loyalty C
Supervisor: Maurion Walton
Employee: Michael Simo-nis
Employee's Number: 21892268
Employee's Job Title: Agent-FLA
PL Supporting: Printing
Strengths:
Positivity
Always displays a spirit of positivity. This is contagious, please keep it up.
Passion
Verypassionate about the value of the work that you do. Always looking for feedback to
improve in areas.
Performance
Strong performance currentlymeeting 6/8 Big metrics.
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Opportunities:
Technical Ability
Process Development
Business Acumen
Values InAction
Performance:
Uncompromising integrity
Values InAction
Evidence:
Demonstrate utmost honesty continuously. Gets support involved to ensure that the right
steps are adhered to with cases.
Attendance /
Conformance
Performance:
Exceeds Expectations
Attendance
Information:
Currently99.9% Great attainment to goal.

2. Awards Received: n/a
Other Contributions
And Achievements:
n/a
CSAT DSAT RPC Compliance HW CSAT HW DSAT
Printing Goal 76 8 $6.75 78 60.5 15.5
Michael 75.00 9.09 $11.55 81.22 66.67 8.33
Metrics Performance
Summary:
Great attainment to goals. Continue to educate your customers so that they realize that
you have done everything you can to assist them.
ASG FeedbackSummary:
.
Employee Development
Metrics Performance
Development:
Make sure that you are sending printer maintenance tips to customers as well as helpful
docs for basic upkeep on their units.
Professional Growth
And Development:
Develop career plan using the journey assessment results.