2. 5 Characteristics of
a Professional
Take advantage of every opportunity
Start by asking questions
Dedicate yourself
Use stories
Develop your persuasive powers
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3. Characteristic of
Professional Qualities
Caring
Focused
Helpful
Dedicated
Committed
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4. Develop Your Credibility
Credibility means the ability to inspire
belief – believability
Credibility synonyms include
Trustworthiness
reliability, and
Integrity
Secretary must be credible
Walk the Talk consistently
Exhibit behaviors that reflect expertise
and being a competent Leader
Open and honest communications and no
hidden agendas
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5. Build Your Confidence
1. SMILE always
2. Develop direct EYE CONTACT
3. Generate energy within YOU
4. LOVE and ACCEPT yourself
5. PAMPER yourself
6. MODEL successful people
7. Do you SWOT analysis
Strengths
Weakness
Opportunities, and
Threats
8. Focus to EMOTIONS and FEELINGS
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6. Build Your Confidence
9. Have an ATTITUDE on gratitude
10. Practice positive AFFIRMATIONS
11. Practice VISUALIZATION
12. MIND your negative thoughts
13. Make a DECISION today to CHANGE
Start with the first step today
DECIDE today – with which person, people, situation, circumstances,
tasks,.. You will change
14. Shift your FOCUS
Focus on what’s right vs what is wrong
Focus on what you do have vs what you don’t
Focus on Solutions then on Problems
15. You do not have to be perfect all the time
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7. Take action .. Now..
You can not just stand before the mirror and shout ‘POSITIVE
ATTITUDE”
Write down for the next seven (7) days .. An ACTION PLAN
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8. What is the Different between
Self-Confidence and Self-Esteem
Self-Confidence on the other hand is belief in yourself and what you can
do.
Self-Esteem is feelings we have about ourselves; the attitude you have
towards yourself, how much do you like yourself and respect yourself?
What do you think is your worth as a person?
But those two important concepts are closely related even though
they are not the same thing. You need both to be successful in any
way. You need both to be a healthy functioning human being.
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9. Where Does Self-Confidence
Come From?
It comes from several sources:
from within yourself
from others
from your achievements
If you lack self esteem or self-confidence you must look above for the
reasons. You may be overly criticizing yourself or telling yourself negative
things like "I'm bound to fail" or "I'm not good enough" or even "I don't
deserve to succeed". These will make failure likely
Defend yourself. Your self esteem
depends on it!
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10. Build Your Self-Esteem
1. Identify with people, books, videos,
television shows, etc., that build your
self-esteem
2. Build others – give sincere compliments
often
3. Think positively
4. Set and achieve goals
5. Do something challenging each day
6. Look your best
7. Eat correctly
8. Do something for someone else
9. Learn a new skill
10. “Act as if” you possess traits you would
like to have
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11. Build Your Self Esteem
11. Observe self-concept people
12. Handle things one at a time
13. Use criticism constructively
14. Ask for help – take advantage of
learning opportunities
15. Improve your personal living space
16. Allow personal growth time each day
17. Post self-improvement reminders in
obvious places
18. Do not say negative things about
yourself
19. Reward yourself often
20. List your accomplishments each evening
21. Volunteer to share your skills with others
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12. Thank You and Good Luck
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