Professional Image Malaysia Context

1. YOUR PROFESSIONAL IMAGE
CHAPTER 2
By: MOHD REDHWAN BIN MOHD NOH
1 Characteristics of a Professional
2 Your Professional Look
3 Understanding Business Etiquette

2. YOUR PROFESSIONAL IMAGE
• The impressions you make on others
• Your attitude toward your work and coworkers
• Your work ethic
• Professional dress
• Familiarity with business etiquette
Your ability to get a job, keep a job, and advance in
your career will hinge on your professional image.

3. ADA APA PADA PANDANGAN
PERTAMA?(FIRST IMPRESSION)
• Melalui pandang pertama atau pertemuan pertama lazimnya akan melahirkan
takrif umum terhadap individu.
- Jika baik, ia akan kekal selama-lamanya.
- Jika buruk sukar untuk mengikisnya
kerana tafsiran sudah dibuat.
“First Impression Counts”

5. PANDANGAN PERTAMA
Datang awal waktu bila berjanji
Selesa dan yakin dengan kemahiran dan kebolehan anda
Berpakaian secara professional
Senyum
Berwaspada dengan bahasa badan
Positif
Berbudi bahasa

6. CARA BERPAKAIAN DI KHALAYAK
Melambangkan;
• Tahap ekonomi
• Tahap pendidikan
• Kerjaya
• Tahap sosial
• Kebolehpercayaan
• Tingkahlaku dan moral
• Kejayaan masa depan

7. A POSITIVE ATTITUDE CAN HELP YOU
•Get jobs
•Be offered important responsibilities
•Gain promotions
•Reduce stress

9. WORK ETHIC
•A set of values based on the merits of
hard work and diligence
•A belief in the benefit of work and its
ability to build a person’s character

10. PEOPLE WITH A STRONG WORK
ETHIC …
• Arrive at work on time
• Stay until their shift is over
• Meet all deadlines
• Show integrity and trustworthiness
• Follow rules and procedures
• Make productive use of work time

11. PROFESSIONAL SKILLS
• Communication
• Interpersonal relations
• Time management
• Critical thinking
• Decision making
• Creative thinking

12. PROFESSIONAL SKILLS
•Teamwork
•Technology
•Leadership
•Stress management
•Problem solving
•Customer focus

13. WORK CHARACTERISTICS
• Your workspace
• Your desk
• Your daily work
• Pay attention to detail.
• Strive for accuracy.
• Acknowledge mistakes

14. PROFESSIONAL ORGANIZATIONS
• Offer certification programs and seminars
• Provide helpful information
• Websites
• Newsletters and articles
• Examples
• International Association of Administrative
Professionals
• ARMA International

15. YOUR PROFESSIONAL LOOK
• Dressing the part
• Professional business attire
• Business casual attire
• Other dress considerations
• Appearance
• Jewelry

16. GENERAL COURTESY AND
MANNERS
Treat others as you would like to be treated.
Thank people for their help.
Apologize for mistakes.
Greet people appropriately.
• A polite “hello” shows good manners.
• “How are you?” shows interest

17. DINING AND RESTAURANT
ETIQUETTE
Business discussions take place after the
meal is over.
Hosting a business meal
Attending a business meal
Using good table manners

18. INTERNATIONAL CUSTOMS AND
ETIQUETTE
 Dining etiquette varies by culture.
 Professional dress is usually conservative.
 Research both.
 Other international issues
• Gifts
• Holidays
• Business hours
• Greetings
• Time
• Body language

19. MAKING INTRODUCTIONS
•Name the most important person first.
•Say each person’s name clearly.
•Use titles when appropriate.
•Add interesting information.

20. BEING INTRODUCED
• Stand and greet the other person.
• State your name and position.
• Smile and establish eye contact.
• Shake hands firmly.
• Repeat the person’s name.
• Have a conversation.
• Tell the person you enjoyed meeting

21. INTRODUCING YOURSELF
•Stand.
•Smile and establish eye contact.
•Greet the other person.
•State your name and position.
•Shake hands firmly.
•Repeat the person’s name.

22. GREETING VISITORS
• Greet the person graciously.
• Learn and use the person’s name.
• Determine the purpose of unscheduled visits.
• Be pleasant to difficult visitors.
• Handle interruptions well.
• Manage angry or upset visitors appropriately

23. TELEPHONE SKILLS AND
ETIQUETTE
• In an office, calls may be overheard.
• Be mindful of
• The volume and tone of your voice
• The language you use
• The content of your phone calls
• Avoid or limit personal calls while working.

24. TIPS /
PANDANGAN
/ NASIHAT

25. 1. JANGAN HARAP MUKA
• Cantik adalah subjektif. Tidak semua baju yang kita lihat cantik
juga cantik pada mata orang lain. Setiap orang mempunyai
definisi cantik yang tersendiri. Mungkin ada yang menilai wanita
yang cantik itu berpakaian seksi, kulit yang putih, hitam manis,
tinggi lampai, kecil molek, memakai tudung labuh dan
sebagainya.
• Ianya adalah bergantung kepada persepsi masing-masing. Maka,
usah risau dengan definisi cantik itu. Usahakan supaya cantikkan
dalaman serta rohani agar kecantikan yang sebenar menyerlah
dengan sendiri pada raut wajahmu.

26. 2. MILIK ORANG KAYA
• Apa hal?
• Kita sering digambarkan, orang kaya selalunya akan mempunyai paras rupa yang
cantik. Ini adalah kesan yang ditonjolkan di dalam drama mahupun filem melayu.
Sedangkan jika kita melihat filem atau drama luar negara, para pelakon tidak
dinilai pada paras rupa mereka sahaja tetapi pada bakat yang ditonjolkan.
• Oleh itu, usah terpedaya dengan mainan mata manusia kerana cantik adalah milik
semua insan. Tidak ada pengkhususan kepada insan tertentu.

27. 3. MEMAKAI PAKAIAN YANG MAHAL
DAN BERJENAMA
• Sindrom memakai pakaian mahal dan berjenama agar
boleh kelihatan cantik adalah merbahaya. Jika memilih
mahal kerana kualiti tidak mengapa kerana boleh
dipakai lama. Hanya yang dikhuatiri bergaya sehingga
poket kosong kerana kita tidak mahu pepatah “biar
papa asal cantik” menjadi panduan dalam bergaya.
Bersederhana lebih elok kerana pembaziran amat tidak
digalakkan dalam Islam.