The document discusses how social software can benefit libraries. It defines social software as tools that allow people to communicate, collaborate, and build community online. Examples include blogs, wikis, social networking sites, and more. The document outlines characteristics of social software like easy content creation and sharing. It explores how libraries can use social software to disseminate information, get feedback from users, provide remote services, and capitalize on collective intelligence. Finally, it provides strategies for implementing social software in libraries, such as involving staff, considering barriers to use, and starting small.