Assessment @ the UNCGUniversity LibrariesASERL MeetingNovember 13, 2012Atlanta, GAKathryn Crowe
About UNCG•   Public University•   University of North Carolina system•   17,500 students•   1,000 faculty
About the University Libraries•   Jackson Library•   Schiffman Music Library•   1.2 million book volumes•   37,000+ e-subs...
Who is responsible for assessment?• Associate Dean for Public Services coordinates• Assessment and Institutional Effective...
Assessment Plan• The UNCG University Libraries engage in  ongoing and sustained assessment to ensure: ▫ The Libraries coll...
Annual Assessment Plan•   Identify projects•   Determine method, outcome, team•   Tie to University Strategic Plan•   Post...
Assessment @UNCG•   Office of Planning & Assessment•   Institutional Research•   Student Affairs Assessment•   Institution...
And now aboutsome of ourprojectsWhatWhyHowSo what?
Libqual+ 2008•   Improved signage•   Purchased new furniture•   Added vending•   Added additional computers/tech checkout•...
UNCG Staff Survey• Conducted follow up survey• Developed marketing campaign ▫ Visited Staff Senate ▫ Added to new staff or...
Mystery Shopper• Gain knowledge of user experience beyond  surveys• Administered first in 2010• Developed training for sta...
Digital Media Commons• Conducted needs assessment survey in 2010• Confirmed that there was no assistance at UNCG  for stud...
Digital Media Commons opened in2012!
Libraries’ spaces• Collaborated with Interior Architecture class• Examined Jackson Library and Schiffman Music  Library• M...
Schiffman Music LibraryBefore            After
Student Learning• Established Student Learning Outcomes for  information literacy• Set targets for specific outcomes each ...
ClimateQual•   Conducted Fall 2011•   Presented overall results at staff meetings•   Identified top 3 items to address•   ...
Communication• Annual assessment report• Institutional Effectiveness report included in  Libraries’ annual report to Provo...
What else could we be doing?• Collections assessment• Special Collections• Communication
Future plans• LibQual+ 2012• Value of Academic Libraries• Faculty research needs assessment
Assessment LibGuide• http://uncg.libguides.com/libassessment
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Assessment @ the UNCG University Libraries

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Transcript of "Assessment @ the UNCG University Libraries"

  1. 1. Assessment @ the UNCGUniversity LibrariesASERL MeetingNovember 13, 2012Atlanta, GAKathryn Crowe
  2. 2. About UNCG• Public University• University of North Carolina system• 17,500 students• 1,000 faculty
  3. 3. About the University Libraries• Jackson Library• Schiffman Music Library• 1.2 million book volumes• 37,000+ e-subscriptions• 500 databases• Approximately 100 faculty and staff
  4. 4. Who is responsible for assessment?• Associate Dean for Public Services coordinates• Assessment and Institutional Effectiveness team• Graduate student
  5. 5. Assessment Plan• The UNCG University Libraries engage in ongoing and sustained assessment to ensure: ▫ The Libraries collection, services and facilities are meeting user needs ▫ Planning and decision-making are based on informed evidence ▫ The Libraries are fulfilling its mission and goals ▫ The Libraries foster a culture of assessment ▫ The Libraries comply with UNCG institutional effectiveness requirements
  6. 6. Annual Assessment Plan• Identify projects• Determine method, outcome, team• Tie to University Strategic Plan• Post results on Assessment LibGuide• Post report with follow up
  7. 7. Assessment @UNCG• Office of Planning & Assessment• Institutional Research• Student Affairs Assessment• Institutional Effectiveness Committee• Student Learning Enhancement Committee
  8. 8. And now aboutsome of ourprojectsWhatWhyHowSo what?
  9. 9. Libqual+ 2008• Improved signage• Purchased new furniture• Added vending• Added additional computers/tech checkout• Marketing campaign to UNCG staff
  10. 10. UNCG Staff Survey• Conducted follow up survey• Developed marketing campaign ▫ Visited Staff Senate ▫ Added to new staff orientation ▫ Developed brochure• Staff checkouts increased 31% 2010-2011
  11. 11. Mystery Shopper• Gain knowledge of user experience beyond surveys• Administered first in 2010• Developed training for staff and students• Repeated in 2012 with improved scores• Helped enhance culture of excellent customer service
  12. 12. Digital Media Commons• Conducted needs assessment survey in 2010• Confirmed that there was no assistance at UNCG for students for media projects• 70% of respondents indicated they would have appreciated help
  13. 13. Digital Media Commons opened in2012!
  14. 14. Libraries’ spaces• Collaborated with Interior Architecture class• Examined Jackson Library and Schiffman Music Library• Met with staff• Posted projects with recommendations on blogs
  15. 15. Schiffman Music LibraryBefore After
  16. 16. Student Learning• Established Student Learning Outcomes for information literacy• Set targets for specific outcomes each year• Enter data into reporting system• Prepare information literacy assessment report each year• Libraries’ project won campus award for assessment!
  17. 17. ClimateQual• Conducted Fall 2011• Presented overall results at staff meetings• Identified top 3 items to address• Held discussion groups• Will conduct focus groups
  18. 18. Communication• Annual assessment report• Institutional Effectiveness report included in Libraries’ annual report to Provost• Results shared in staff meetings• Results posted on Lib Guide
  19. 19. What else could we be doing?• Collections assessment• Special Collections• Communication
  20. 20. Future plans• LibQual+ 2012• Value of Academic Libraries• Faculty research needs assessment
  21. 21. Assessment LibGuide• http://uncg.libguides.com/libassessment

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