Patient Opinion is a UK site which enables people to feed back about their health care

1. Patient Opinion: patient engagement for the 21st century James Munro www.patientopinion.org.uk

3. Patient feedback on the web? Too late! It’s happening already

8. Can the web help create social value from feedback?

13. About half of our feedback is positive

15. But some patients have a bad experience

19. Engaging with patients Easy for the NHS blogging Patient Opinion Formal complaints Surveys YouTube, Flickr, RateMDs.com Litigation Hard for the NHS Easy for the public Hard for the public

21. Activity on Patient Opinion 20,000 pages per day 5,000 comments so far 50 NHS organisations engaged

22. Types of feedback

23. Socio-economic status of contributors Least deprived 20% of population Most deprived 20% of population

24. Future plans

26. Sustaining Patient Opinion

28. www. patientopinion .org.uk Visit us to find out more