Patient Opinion - presentation at ScotWeb2
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The document discusses patient feedback and engagement for healthcare in the 21st century. It outlines that patient feedback is already happening online through websites like Patient Opinion. Patient Opinion collects patient feedback on healthcare services, with about half being positive feedback and some reporting bad experiences. It also discusses engagement methods for patients and the NHS, the activity on the Patient Opinion site, future plans to make services better through feedback and incentives, and sustaining Patient Opinion as an ethical and sustainable business.
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Patient Opinion coming to the West Midlands: introduction
Patient surveys and real-time feedback will be used to improve healthcare services and enable patients to rate departments and clinics based on the quality of care received. This feedback from patients, families, and staff will help people choose the right hospital or department and encourage providers to be more responsive to patients. The goal is to collect 100,000 patient stories on Patient Opinion each year to help train professionals, empower communities to lead local change, direct stories to regulatory bodies, and help providers make service improvements based on patient experiences.
How are NHS subscribers using Patient Opinion?
This document discusses using patient feedback data to improve healthcare services in several ways. It explores metaphors for understanding feedback like a survey, newspaper or conversation. It also examines using the data to monitor reputation, empower users, continuously improve services, integrate patient voices into care, and make the organization more human and accessible. The author's email is provided for further discussion on these topics.
Patient Opinion impacts
This document discusses using online feedback to improve various services. It suggests that online feedback can be used as a survey, newspaper, or conversation to understand what people are saying about an organization's reputation, involve users and carers, and continuously improve services. The feedback can help change an organization's culture by bringing the patient/user voice into decision making and give the organization a more human face by involving everyone through various online and digital means of communication.
Patient Opinion And Commissioning
Commissioners have used Patient Opinion (PO) to provide information to patients, get feedback on their own services, raise issues with other providers, and inform practice-based commissioners and funding decisions. Commissioners could potentially use PO in the future for advocacy of patient/carer voices in the local health economy, assessing provider responsiveness metrics, increasing public understanding of commissioners, and training professionals. The goal is to get 100,000 stories donated to PO each year to help improve services.
Sources of online information about local care
This document discusses using patient feedback and experiences to improve local health and social care services. It notes that patient experience is a powerful tool for service improvement. It then discusses a website called Patient Opinion that allows people to share their healthcare stories and experiences. These stories are used to train professionals, empower communities to lead local change, direct feedback to oversight groups, power online healthcare choices, and help providers make improvements based on real patient needs and feedback. The overall goal is to collect 100,000 patient stories each year to continuously improve services.
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- 1. Patient Opinion: patient engagement for the 21st century James Munro www.patientopinion.org.uk
- 3. Patient feedback on the web? Too late! It’s happening already
- 8. Can the web help create social value from feedback?
- 13. About half of our feedback is positive
- 15. But some patients have a bad experience
- 19. Engaging with patients Easy for the NHS blogging Patient Opinion Formal complaints Surveys YouTube, Flickr, RateMDs.com Litigation Hard for the NHS Easy for the public Hard for the public
- 21. Activity on Patient Opinion 20,000 pages per day 5,000 comments so far 50 NHS organisations engaged
- 23. Socio-economic status of contributors Least deprived 20% of population Most deprived 20% of population
- 24. Future plans
- 26. Sustaining Patient Opinion
- 28. www. patientopinion .org.uk Visit us to find out more