Patient Opinion impacts
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This document discusses using online feedback to improve various services. It suggests that online feedback can be used as a survey, newspaper, or conversation to understand what people are saying about an organization's reputation, involve users and carers, and continuously improve services. The feedback can help change an organization's culture by bringing the patient/user voice into decision making and give the organization a more human face by involving everyone through various online and digital means of communication.
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Patient Opinion impacts
- 1. Online feedback for service improvement James Munro
- 11. How are services using this?
- 13. Culture change ?? Reputation Data Involvement Service improvement
- 14. Data What are people saying about…?
- 16. Reputation How do we look?
- 18. Involvement How do we empower our users and carers?
- 20. Service improvement How do we continuously improve?
- 23. Culture change Bringing the patient voice into the heart of care
- 26. Or just being human Giving the organisation a friendly face
Editor's Notes
- The spiral of increasing impacts: it takes time and experience to learn how this will impact