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Using technology to achieve healthcare objectives <br />Julian Mitchell, Eduserv Public Sector Manager<br />Linda Caine, C...
Agenda<br />Eduserv <br />Challenges for the healthcare sector<br />Using technology to meet healthcare challenges<br />Ca...
About Eduserv<br />Web Hosting<br />Web Development<br />Access and Identity Management<br />Not-for-profit<br />
Clients<br />
Challenges for the healthcare sector<br />Holding onto gains<br />Budget cuts<br />Greater integration with care systems<b...
Overcoming challenges with technology<br />Online self assessment<br />Recommendations based on personal information<br />...
NHS Direct phase 2<br />Managing long term conditions<br />Reminders via text, PDAs and email<br />Communication to GP sys...
NHS Hammersmith and Fulham<br />Simple content management<br />Local service finder<br />Improved navigation and search<br...
Local health for local people<br />Linda Caine<br />linda@backthree.com<br />
NHS Great Yarmouth and Waveney<br />100,000 people with at least 1 long term condition<br />High usage of GP and hospital ...
Our challenge<br />Local information<br />Doing away with leaflets<br />Empowering patients<br />Social marketing<br />Red...
Our solution<br />A website dedicated to long-term, chronic conditions<br />An interactive forum<br />Information on medic...
The website<br />www.livinglife.gyw.nhs.uk<br />Flag (design)<br />Eduserv (development and hosting)<br />Dr Vince Forte a...
Livinglife.gyw.nhs.uk<br />Professionally-built with scalability<br />Full back office hosting, support & maintenance<br /...
Nothing is cost free<br />Annual running costs – about 50p per patient<br />Clinical contribution & oversight<br />Project...
User statistics Aug 2009 – Feb 2010<br />6,242 visits<br />22,558 page views (3.73 per visit)<br />24.22% returning visito...
livinglife.gyw.nhs.uk - website analytics<br />Total Visits over 12 months:                        6,242<br />Feb Visits: ...
livinglife.gyw.nhs.uk - website analytics<br />Direct Traffic:                                        24.05%<br />Referrin...
The future<br />Roll out to other PCTs<br />Expert patient programmes<br />Link to other local services and NHS Direct, NH...
Questions?<br />
Julian Mitchell, Eduserv Public Sector Manager<br />01225 474317 julian.mitchell@eduserv.org.uk<br />Linda Caine – NHS Con...
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Using technology to achieve healthcare objecitves

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This presentation looks at the challenges facing national and regional health care authorities and how technology can be used to overcome them. This includes a case study of NHS Great Yarmouth and Waveney's community website for people living with long-term conditions.

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Using technology to achieve healthcare objecitves

  1. 1. Using technology to achieve healthcare objectives <br />Julian Mitchell, Eduserv Public Sector Manager<br />Linda Caine, Case Study, NHS Great Yarmouth & Waveney <br />
  2. 2. Agenda<br />Eduserv <br />Challenges for the healthcare sector<br />Using technology to meet healthcare challenges<br />Case Study Community Health Website – Linda Caine<br />
  3. 3. About Eduserv<br />Web Hosting<br />Web Development<br />Access and Identity Management<br />Not-for-profit<br />
  4. 4. Clients<br />
  5. 5. Challenges for the healthcare sector<br />Holding onto gains<br />Budget cuts<br />Greater integration with care systems<br />Self management of long-term conditions<br />Efficient and Effective use of technology<br />
  6. 6. Overcoming challenges with technology<br />Online self assessment<br />Recommendations based on personal information<br />Working with InferMed – 40+ self assessment tools<br />Option of call-back<br />
  7. 7. NHS Direct phase 2<br />Managing long term conditions<br />Reminders via text, PDAs and email<br />Communication to GP systems<br />Pain management guidance online<br />
  8. 8. NHS Hammersmith and Fulham<br />Simple content management<br />Local service finder<br />Improved navigation and search<br />Phase two…<br />
  9. 9. Local health for local people<br />Linda Caine<br />linda@backthree.com<br />
  10. 10. NHS Great Yarmouth and Waveney<br />100,000 people with at least 1 long term condition<br />High usage of GP and hospital capacity<br />Cultural issues of dependency & ‘mother hen’<br />Communication, communication, communication<br />
  11. 11. Our challenge<br />Local information<br />Doing away with leaflets<br />Empowering patients<br />Social marketing<br />Reducing burden of health costs<br />
  12. 12. Our solution<br />A website dedicated to long-term, chronic conditions<br />An interactive forum<br />Information on medical conditions<br />Local events and information<br />The Personal Health Plan<br />
  13. 13. The website<br />www.livinglife.gyw.nhs.uk<br />Flag (design)<br />Eduserv (development and hosting)<br />Dr Vince Forte and service users (content)<br />
  14. 14. Livinglife.gyw.nhs.uk<br />Professionally-built with scalability<br />Full back office hosting, support & maintenance<br />Adapt to new priorities - GP/Patient dialogue<br />Option for personal health budgets<br />
  15. 15. Nothing is cost free<br />Annual running costs – about 50p per patient<br />Clinical contribution & oversight<br />Project & editorial management<br />System support costs<br />
  16. 16. User statistics Aug 2009 – Feb 2010<br />6,242 visits<br />22,558 page views (3.73 per visit)<br />24.22% returning visitors<br />
  17. 17. livinglife.gyw.nhs.uk - website analytics<br />Total Visits over 12 months: 6,242<br />Feb Visits: 836 <br />Feb Unique Visits: 680<br />
  18. 18. livinglife.gyw.nhs.uk - website analytics<br />Direct Traffic: 24.05%<br />Referring Traffic: 9.98%<br />Search Engine Traffic: 65.97%<br />
  19. 19. The future<br />Roll out to other PCTs<br />Expert patient programmes<br />Link to other local services and NHS Direct, NHS Choices etc<br />Personalisation agenda<br />
  20. 20.
  21. 21. Questions?<br />
  22. 22. Julian Mitchell, Eduserv Public Sector Manager<br />01225 474317 julian.mitchell@eduserv.org.uk<br />Linda Caine – NHS Consultant linda@backthree.com<br />Visit stand M19<br />

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