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MAKING SOCIAL WORK
7-STEP GUIDE TO SOCIAL MEDIASUCCESS
IN THE HEALTHCARE INDUSTRY
Topic From HootSuite University
Industry Specific Education
Karen McNamara
April 11, 2016
Making Social Work for Healthcare
Matt Noe
Strategy Director
MEplusYOU
Mark MacDonald
Senior Analyst, Strategy
MEplusYOU
Acronyms
FDA: Food and Drug Administration
OTC: Over the Counter
DTC: Direct to Consumer
Healthcare Industry Tumbling
Into Social Media
Many factors causing social lag. There’s a need to:
• Identify your audience. Who are we really talking to?
• Learn what the audience expects or wants.
• Consider legal or regulatory risks.
• Understand that the changing economy will affect
marketing modeling and approaches.
Dinner Party Analogy
Making Social Work
7 Steps to Success
Listen broadly
Define social personality
Join the conversation
Lead the conversation
Ignite and invite participation
Inspire greater collaboration
Measure success
1
2
3
4
5
6
7
One: Listen Broadly
Two: Define Social Personality
• Who?
• Likes?
• TV Shows?
• Car?
Two: Define Social Personality
Three: Join the Conversation
Three: Join the Conversation
Four: Lead the Conversation
Five: Ignite & Invite Participation
Six: Inspire Greater Collaboration
Seven: Measure Success
Seven: Measure Success
Questions
• How does social media for healthcare companies differ
from social media for other companies?
• Do you think the dinner party social media analogy works
for other types of industry, too? Explain.
• Why do we need measurement?
Activity
http://www.merckengage.com/quizzes
George W. Merck Quote, 1950
Thank You! Questions?

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2016 social media 0411 final

Editor's Notes

  1. Connection to TGIT television.
  2. Connection to TGIT television.
  3. Mayo clinic one of the first to so social, provide links to information, symptom assessors.