Presentation to the National Digital Inclusion Conference London 27 April 2009, showing key statistics on the digital divide in the UK in 2009

1. Section Divider: Heading intro here. Digital Inclusion: The Evidence Helen Milner 27 April 2009

2. Using digital technologies: “everybody’s doing it”

3. UK online shoppers spent £4.6 billion during Christmas 2008 Source: IMRG Cap Gemini e-Retail Sales Index

4. 273,000 DVLA car tax discs are sold weekly Source: Freshminds, April 2008

5. 10 million people visited Twitter in February 2009 (worldwide); traffic to Twitter in the UK increased by 974% in last year Sources: 10m ComScore; 974% Hitwise

6. In the UK we spent 119 billion minutes on the internet in February 2009 Source: “The Global Online Media Landscape”, Nielsen, April 2009

7. Everybody’s doing it …. Or are they?

8. 29% adults don’t use the internet Source: ONS 2008

9. 25% of adults have never used the internet Source: ONS 2008

10. 35% of households don’t have the internet Source: ONS 2008

11. Trend over past three years Sources: ONS internet access surveys ONS Survey Question 2006 % 2007 % 2008 % Not accessed in last three months 40 33 29 Never accessed 35 27 25 No household internet connection 43 39 35

12. 70% of people over 65 have never used the internet Source: ONS 2008

13. 49% of everybody without internet access are in social grade DE Source: ICM 2008 / Base: 7,655

14. Which is more than double their incidence in the population AB C1 C2 DE 11 26 18 29 21 21 49 24 Source: ICM 2008 / Base: 7,655

15. Women are less likely to use the internet than men (34% of women don’t, compared to 25% of men) Source: ONS 2008

16. 70% of people who live in social housing aren’t online: a full 28% of everyone not online Sources: 70% Oxford Internet Survey 2007 28% ICM 2008

17. Only 15% of people living in deprived areas have used a government online service or website in the last year Source: Ofcom, March 2009

18. 75% of everybody not online is not working Source: ICM, 2008

19. Although outnumbered by those who aren’t working, 26% of all employed people aren’t online Source: ICM 2008

20. Only 11% of mobile phone users use it to browse the internet (only 6% to read email) Source: ONS 2008

21. 99% of people using access devices such as mobiles and DTV to get online, also use the internet on a PC Source: ONS 2006a

22. Only 29% of people in group DE use social media Source: ICM survey 2009

23. Only 11% of the over 65s use social media Source: ICM survey 2009

24. It is a case of social equity: 93% of people under 70 who have a degree are online Source: ONS 2008

25. It doesn’t matter if they don’t want to use it – does it?

26. Internet users confidence in their ability to find work out-stripped non users by 25% “ Does the internet improve lives?” Freshminds April, 2009

27. Direct financial benefit of using broadband in the home £276 per year (lowest income) Third of households not online foregoing savings of £4.4 billion per year Source: SQW Consulting, September 2008

28. 17% increase in communicating with friends 14% increase in communicating with family once becoming internet users “ Does the internet improve lives?” Freshminds April, 2009

29. Being able to use a computer and internet commands a salary premium of 3 – 10% Centre for the Economics of Education, 2007

30. The internet improves people’s lives

31. Internet and peoples lives “ Does the internet improve lives?” Freshminds April, 2009

32. UK online centres users lives – before and after “ Does the internet improve lives?” Freshminds April, 2009

33. If it’s so beneficial why don’t more people use the internet?

34. Why (C2DE) users started using the internet “ Does the internet improve lives?” Freshminds April, 2009

35. C2DE non internet users said … “ Does the internet improve lives?” Freshminds April, 2009

36. Why non-users don’t use the internet “ Does the internet improve lives?” Freshminds April, 2009

37. Barriers to take-up: 2007 analysis of all sources Source: FreshMinds 2007; 2008 Access Skills & Confidence Motivation

38. Barriers remain the same in 2009 “ Does the internet improve lives?” Freshminds April, 2009 Access: 38% Skills & Confidence: 20% Motivation: 34%

39. It’s about people not just numbers

42. We know how many people are excluded We know what they are like We know what they think We know where they live It’s time for action

43. Thank You [email_address] www.twitter.com/helenmilner www.ukonlinecentres.com digitalengagement.org