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Democracy & inclusion (copenhagen) may 2015 (helen milner)


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Digital democracy is the new kind of digital exclusion. At Tinder Foundation we have helped over 1.3 million people to gain basic digital skills and to close a bit more of the digital divide. Invited to speak at this conference in Copenhagen to share global lessons in digital inclusion, digital democracy and helping civic society and Governments to empower more people to take part in their services.

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Democracy & inclusion (copenhagen) may 2015 (helen milner)

  1. 1. Helen Milner Chief Executive, Tinder Foundation Commissioner, Speaker’s Commission on Digital Democracy @helenmilner Inclusive, Democratic & Digital Three challenges for the society of tomorrow
  2. 2. • We are a staff-owned mutual and social enterprise • Vision: A better world for everyone through the use of digital technology • Purpose: We make good things happen through digital technology
  3. 3. Online Basics qualification launched & 5000+ passes 8 local and national promotional campaigns 1 Dec 2011 – now
  4. 4. Photograph from The Telegraph
  5. 5. Online conversations did drive street protests • Conversations about liberty, democracy, and revolution on blogs and Twitter did immediately precede mass protests • 20% of blogs in Tunisia were evaluating Ben Ali’s leadership the day he resigned; 5% the month before • 25 January 2011, Tahrir Square protests had 600,000 views on YouTube; 23 hyperlocal Egypt videos on the protests had 5.5 million views Opening Closed Regimes: What Was the Role of Social Media During the Arab Spring? University of Washington, 2011
  6. 6. What did we learn? • Authoritarian regimes didn't understand that social media platforms are fluid tentacle networks and therefore harder to restrict freedom of speech than traditional media • Social media and online activities did provide the organisation and logistical support for offline demonstrations but ultimately it was people and not laptops that marched on Tahir Square
  7. 7. UK spends most in world shopping online • UK spends £2,000 per person online shopping, significantly higher than the next highest markets Australia (£1,356 per head) and the US (£1,171 per head). • More than £1 in every £5 of UK retail spend (other than food) is now online.
  8. 8. 30 million35 million UK Facebook Users UK 2015 General Election Turnout
  9. 9. We opened up our channels • Input via email, video, a web survey, and a web comment thread • Roundtable discussions • Interactions on Twitter, Facebook and LinkedIn • A letter to the vice chancellor of every university in the UK • Online student forums • We held formal, open (and live-streamed) evidence sessions of the Commission
  10. 10. Five headline targets 1. By 2020, the House of Commons should ensure that everyone can understand what it does. 2. By 2020, Parliament should be fully interactive and digital. 3. The 2015 newly elected House of Commons should create immediately a new forum for public participation in the debating function of the House of Commons. 4. By 2020, secure online voting should be an option for all voters. 5. By 2016, all published information and broadcast footage produced by Parliament should be freely available online in formats suitable for reuse. Hansard should be available as open data by the end of 2015.
  11. 11. People are just people. Just because someone has a smartphone and uses social media it doesn’t mean they will go on to use a political app. People need to be engaged, they need information, they need to be listened to, they need dialogue. Technology is just a tool that people use to get things done. Digital only exists with people. It’s not separate. We can’t talk about digital democracy without talking about democracy.
  12. 12. DigitalforPublicServices Digital Inclusion
  13. 13. How can we close the digital divide?
  14. 14. Goal is to create independent and confident internet users Not about broadband infrastructure Not about one-off usage
  15. 15. Local + Digital + Scale Free
  16. 16. 5000 local partners, 25,000 volunteers
  17. 17. Networked by Tinder Foundation Not owned, managed or funded by us Centre search and free phone number search
  18. 18. Free online courses for digital inclusion, financial inclusion and employability -
  19. 19. Access 1,240,000 people don’t have broadband at home Mobile is part of the answer – not THE answer 1. Pilots for mobile use 2. Low cost broadband 3. Free access at a local centre
  20. 20. £1.7bn a year We can’t afford to leave anyone behind
  21. 21. DigitalforPublicServices Digital Inclusion … people and not laptops that marched on Tahir Square … Digital only exists with people. It’s not separate … 25,000 volunteers, helping 1.3 million people
  22. 22. Thank You @helenmilner on twitter