8. Active listening Purpose Strategies INFORMATIONAL- Get facts, information, explanations, instructions Take notes Ask questions CRITICAL-Examine and judge a message Separate fact & opinion Listen for evidence Look for the motivation CREATIVE- Create mental pictures of stories, etc. and solve problems Visualize images & events Brainstorm solutions Keep an open mind Empathic-Listening and understanding another person’s feelings, etc. Imagine the other’s feelings Respond by showing you care Don’t feel you have to solve the person’s probs.