1) The document discusses various aspects of listening skills including recognizing a speaker's mood, tone, attitude, and communicative strategies. 2) Mood, tone, and attitude can be identified through verbal and nonverbal cues like intonation, pace, volume, and pitch. These factors influence the speaker's intent and meaning. 3) Effective communicative strategies include stating objectives clearly, allowing time for responses, and minimizing misinterpretations to facilitate interactive discussions.

1. Topic 3 Listening Skills 3

7. Why What Who When Where How Stating observation Stating objections, Expressing opposition And conflicting views Changing one’s stand Used to expediate the flow of information in sudden and Unfolding event.