19. Social KM Stories Best Practices Improved decision making & innovation Efficiency and productivity Work is open and transparent Work is behind closed doors KM 2.0 KM 1.0 Knowledge is naturally captured as part of oneâs work Knowledge is captured just in case Knowledge sharing is people centric Knowledge sharing is database centric I have a choice & select my own tools IT chooses the tools I use Content is distributed freely and uncontrolled Content is centralised, protected and controlled Social Networking platforms reflect who is doing what with whom People directories provide contact information KM is part of my everyday work KM is extra work
20. Social KM Think out load together Think quietly alone Anyone can publish Centrally controlled publishing Anyone can start a CoP CoPs centrally controlled KM 2.0 KM 1.0 Improved decision making & innovation Efficiency and productivity Personal voice, 1 st person Professional voice, 3 rd person Rich stories, audio and video Context stripped Content filtered through experts Search for experts and content separate Subscribe to feeds Distribute by e-mail
21. KM is about Conversation KM is simply the art of enabling trusted, context-rich conversations among the appropriate members of communities about things these communities are passionate about. Dave Pollard A powerful global conversation has begun. Through the Internet, people are discovering and inventing new ways to share relevant knowledge with blinding speed. As a direct result, markets are getting smarter and getting smarter faster than most companies. The Cluetrain Manifesto
36. Sharing WE share knowledge WE share information World 2.0 World 1.0
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38. Knowledge Sharing WE (all) share knowledge as a natural part of our everyday work WE (managers) impose knowledge sharing on people as additional work World 2.0 World 1.0
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41. Training WE (all) learn socially and informally on the job WE (managers) ensure people are formally trained World 2.0 World 1.0
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43. On being taught Personally I'm always ready to learn, although I do not always like being taught. Sir Winston Churchill
44. Transparency WE work transparently where everyone can see it WE work behind closed doors World 2.0 World 1.0
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46. Openness WE are open. We welcome new ideas and feedback WE tend to be closed & defensive - not open to the ideas of others World 2.0 World 1.0
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48. Command & Control WE (managers) give people freedom in return for their accepting responsibility WE (managers) control people out of fear they will do wrong World 2.0 World 1.0
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50. The Knowledge Worker Knowledge workers are those people who have taken responsibility for their work lives. They continually strive to better understand the changing world around them and modify their work practices and behaviors to better meet their personal and organizational objectives. No one tells them what to do. They do not take âNoâ for an answer. They are self motivated. A Knowledge worker is someone who gets to decide what she does each morning. Tom Stewart
51. Control of Information WE distribute information more freely and control it only as appropriate WE (managers) centralise, protect and control information World 2.0 World 1.0
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53. Involvement WE (managers) involve people from pre-conception to implementation. We work together with them! WE (managers) do not involve people â we do things to them! World 2.0 World 1.0
54. Work with People â donât do things to them! Many of the familiar principles of Quality management amount to an elaboration of this simple truth: an innovative, healthy organization requires that we work with people rather than do things to them . Alfie Kohn How do we better work together? How do we make them share?
55. Voice WE talk in our natural voice WE talk in a stilted professional voice World 2.0 World 1.0
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57. On the professional voice We have been trained throughout our business careers to suppress our individual voice and to sound like a 'professional', that is, to sound like everyone else. This professional voice is distinctive. And weird. Taken out of context, it is as mannered as the ritualistic dialogue of the 17th-century French court. David Weinberger
58. Rewards WE recognise that loving our work is the true reward WE (managers) motivate people with external rewards and incentives World 2.0 World 1.0