SlideShare a Scribd company logo

Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement

•
•
David King
David King

This document discusses how libraries can respond to changes in technology and customer engagement. It suggests that libraries should embrace a digital presence and focus on customer experience. Libraries need community managers, digital branch managers and other roles to engage patrons both inside and outside the library. The document provides examples of libraries interacting with patrons through social media, focus groups and visiting where patrons gather online. It emphasizes designing services around customers and improving customer journeys. Libraries should also gauge staff readiness for change and find champions to help lead transformations.

TechnologyBusiness
1 of 179
Download to read offline
Freak Out, Geek Out, or Seek Out: dealing with tech change & customer engagement David Lee King | Topeka & Shawnee County Public Library | davidleeking.com
http://flickr.com/photos/simplearts/501346927/
http://www.flickr.com/photos/girlgeek/29078014/
http://www.flickr.com/photos/gerlos/3119891607/
http://www.flickr.com/photos/jakecaptive/71298126/
http://www.flickr.com/photos/jakecaptive/71298126/
http://www.flickr.com/photos/jakecaptive/71298126/
http://www.flickr.com/photos/jakecaptive/71298126/
http://www.flickr.com/photos/jakecaptive/71298126/
http://www.flickr.com/photos/jakecaptive/71298126/
flickr.com/photos/luc/2944876508/
this is ... flickr.com/photos/yourdon/2715583000/
this is ... HUGE
What has Changed? http://www.flickr.com/photos/bestrated1/2621358221/
http://www.flickr.com/photos/sir_mervs/2691990934/ n ! it io p e t Co m
flic.kr/p/4aGa4g
http://www.flickr.com/photos/rkleine/3567189079/
flickr.com/photos/jblyberg/4505413539/ http://www.flickr.com/photos/rkleine/3567189079/
this is a change, too!
multimedia public real time social The Emerging Web is... 2-way mobile decentralized
real time
decentralized
multimedia
EC = flickr.com/photos/platinum/4555668/ MC
mobile flickr.com/photos/dasfotoimaginarium/6761402235/
is he on the phone? flickr.com/photos/dasfotoimaginarium/6761402235/
flickr.com/photos/dasfotoimaginarium/6761402235/
? the web is in my pocket
? the library is in my pocket
5. responsive design.
5. responsive design.
social
http://www.flickr.com/photos/civisi/2611679744/ 2-way
public http://www.flickr.com/photos/sreejithk2000/2385193167/
public http://www.flickr.com/photos/sreejithk2000/2385193167/
What’s Topeka Doing?
Community Manager Scans Horizon Executive Editor Digital Branch Manager Long Range Planner Evangelist Manager Answers Tough Questions
3 Realities: 1. all services will be physical & digital 2. we’ll use the web to build unique stuff 3. to some, the digital branch will be their only branch
content
multimedia
Community
Front door(s)
conversation flickr.com/photos/ohiouniversitylibraries/3506866503/
in the website
in the website
in the website
in the website
in the website
outside the website
outside the website
outside the website
what to do? flickr.com/photos/b-tal/116220689/
ce i en er n? p g x si e e d
Why think about that?
you have visitors. right now. What kind of experience are they having?
Plan your library experience flickr.com/photos/ocarchives/3952964087/
flickr.com/photos/deansfurniture5/2462980045/
ten lis flickr.com/photos/94379417@N00/4808475862/
what are they saying about you?
ask flickr.com/photos/francois/ 404908918/ focus groups
stats
http://www.flickr.com/photos/librarycommission/5041836636/ be snoopy (just a bit)
flickr.com/photos/ohiouniversitylibraries/3507674990/
v e o nts pr oi Im P u c h T o
flickr.com/photos/jrnoded/3340607045/
flickr.com/photos/beyondbeauty/4241128107/
flickr.com/photos/mmewuji/4386845410/
flickr.com/photos/wlscience/4200630845/
http://www.flickr.com/photos/92wardsenatorfe/3126053699/ flickr.com/photos/92wardsenatorfe/3126053699/
flickr.com/photos/fornal/437703236/
flickr.com/photos/picturesofthings/2437232419/
flickr.com/photos/pperdue/3573858061/
which is it?
flickr.com/photos/poblibrary/2674563551/ your process is showing
flickr.com/photos/poblibrary/2674563551/ your process is showing
customers first flickr.com/photos/piet_musterd/1858568495/
go where flickr.com/photos/beavis/2425374221/ people gather
?
http://flickr.com/photos/gaetanlee/118885175/
pesquisaconsumo.blogspot.com/2010_04_01_archive.html it’s a destina tio n
it’s a destina tion
Text Also a destina tio n
interac tion is key
flickr.com/photos/pitel/507791613/
your stuff
your staff
Text actual staff
actual staff
flickr.com/photos/ajguel/5033855605/ Tackle Change
model the way /www.flickr.com/photos/jblyberg/4028376129/
flickr.com/photos/lulutoo/2951107695/
flickr.com/photos/deansfurniture5/2462980045/
Customer Journey Mapping flickr.com/photos/thetoad01/2317084812/
improving the ordinary flickr.com/photos/rvettese/264579764/ flickr.com/photos/goatopolis/189188667/
know your patrons
http://www.flickr.com/photos/fling93/115162765/
101%
communic communication communicatio ommunicationcommunicat mmunication communication mmunication communication ommunication communication ommunication
Gauge your staff http://flickr.com/photos/imagezen/150337240/
Find Champions
With great power comes great... ? cibercomics.com/wp-content/uploads/2008/07/bis_layer_spiderman.gif
Finding Time
Change your focus
Schedule your time
This is not your library
This is your library
flickr.com/photos/29106784@N02/2719649603/
Thank You! davidleeking.com

Recommended

Digital Hangouts: Reaching Outside the Building
Digital Hangouts: Reaching Outside the BuildingDigital Hangouts: Reaching Outside the Building
Digital Hangouts: Reaching Outside the BuildingDavid King
 
Digital Hangouts: Reaching Outside the Building
Digital Hangouts: Reaching Outside the BuildingDigital Hangouts: Reaching Outside the Building
Digital Hangouts: Reaching Outside the BuildingDavid King
 
Seven Essential Elements to an Awesome Library Website
Seven Essential Elements to an Awesome Library WebsiteSeven Essential Elements to an Awesome Library Website
Seven Essential Elements to an Awesome Library WebsiteDavid King
 
Communicating With Customers: Using Nothing but Bits & Bytes
Communicating With Customers: Using Nothing but Bits & BytesCommunicating With Customers: Using Nothing but Bits & Bytes
Communicating With Customers: Using Nothing but Bits & BytesDavid King
 
Websites at the Next Level
Websites at the Next LevelWebsites at the Next Level
Websites at the Next LevelDavid King
 
Seriously Social - Leveraging Social Media: Focus on Facebook
Seriously Social - Leveraging Social Media: Focus on FacebookSeriously Social - Leveraging Social Media: Focus on Facebook
Seriously Social - Leveraging Social Media: Focus on FacebookDavid King
 
Creating Customer Experience - On the Web, In the Library, In the Community
Creating Customer Experience - On the Web, In the Library, In the CommunityCreating Customer Experience - On the Web, In the Library, In the Community
Creating Customer Experience - On the Web, In the Library, In the CommunityDavid King
 
Building and Running a Digital Branch
Building and Running a Digital BranchBuilding and Running a Digital Branch
Building and Running a Digital BranchDavid King
 

Recommended

Digital Hangouts: Reaching Outside the Building
Digital Hangouts: Reaching Outside the BuildingDigital Hangouts: Reaching Outside the Building
Digital Hangouts: Reaching Outside the BuildingDavid King
 
Digital Hangouts: Reaching Outside the Building
Digital Hangouts: Reaching Outside the BuildingDigital Hangouts: Reaching Outside the Building
Digital Hangouts: Reaching Outside the BuildingDavid King
 
Seven Essential Elements to an Awesome Library Website
Seven Essential Elements to an Awesome Library WebsiteSeven Essential Elements to an Awesome Library Website
Seven Essential Elements to an Awesome Library WebsiteDavid King
 
Communicating With Customers: Using Nothing but Bits & Bytes
Communicating With Customers: Using Nothing but Bits & BytesCommunicating With Customers: Using Nothing but Bits & Bytes
Communicating With Customers: Using Nothing but Bits & BytesDavid King
 
Websites at the Next Level
Websites at the Next LevelWebsites at the Next Level
Websites at the Next LevelDavid King
 
Seriously Social - Leveraging Social Media: Focus on Facebook
Seriously Social - Leveraging Social Media: Focus on FacebookSeriously Social - Leveraging Social Media: Focus on Facebook
Seriously Social - Leveraging Social Media: Focus on FacebookDavid King
 
Creating Customer Experience - On the Web, In the Library, In the Community
Creating Customer Experience - On the Web, In the Library, In the CommunityCreating Customer Experience - On the Web, In the Library, In the Community
Creating Customer Experience - On the Web, In the Library, In the CommunityDavid King
 
Building and Running a Digital Branch
Building and Running a Digital BranchBuilding and Running a Digital Branch
Building and Running a Digital BranchDavid King
 
Social Media Best Practices, Part 1
Social Media Best Practices, Part 1Social Media Best Practices, Part 1
Social Media Best Practices, Part 1David King
 
Designing The Digital Experience
Designing The Digital ExperienceDesigning The Digital Experience
Designing The Digital ExperienceDavid King
 
Level Up Your Fundraising - NTC2013 Presentation Deck
Level Up Your Fundraising - NTC2013 Presentation DeckLevel Up Your Fundraising - NTC2013 Presentation Deck
Level Up Your Fundraising - NTC2013 Presentation DeckSarah M Worthy
 
Using The Web To Build A Network
Using The Web To Build A NetworkUsing The Web To Build A Network
Using The Web To Build A NetworkSarah Stewart
 
Removing Barriers in Engagement - Melbourne Geek Night, July 2013
Removing Barriers in Engagement - Melbourne Geek Night, July 2013Removing Barriers in Engagement - Melbourne Geek Night, July 2013
Removing Barriers in Engagement - Melbourne Geek Night, July 2013Chris Ward
 
Building smarter organizations KMWorld 2015
Building smarter organizations KMWorld 2015Building smarter organizations KMWorld 2015
Building smarter organizations KMWorld 2015Gordon Vala-Webb
 
I just googled you
I just googled youI just googled you
I just googled youDean Shareski
 
Managing knowledge work KMWorld 2015
Managing knowledge work KMWorld 2015Managing knowledge work KMWorld 2015
Managing knowledge work KMWorld 2015Gordon Vala-Webb
 
No Better Time Than 'Now': Telling the Story of How Elizabethtown College is ...
No Better Time Than 'Now': Telling the Story of How Elizabethtown College is ...No Better Time Than 'Now': Telling the Story of How Elizabethtown College is ...
No Better Time Than 'Now': Telling the Story of How Elizabethtown College is ...Donna Talarico
 
Blog Right - Starting A Blog for Small Business/Writers/Bloggers
Blog Right - Starting A Blog for Small Business/Writers/BloggersBlog Right - Starting A Blog for Small Business/Writers/Bloggers
Blog Right - Starting A Blog for Small Business/Writers/BloggersJacqueline Wolven
 
Tell Your Story, The Power of PR in New Media
Tell Your Story, The Power of PR in New MediaTell Your Story, The Power of PR in New Media
Tell Your Story, The Power of PR in New MediaJacqueline Wolven
 
Be Viral - Marketing
Be Viral - MarketingBe Viral - Marketing
Be Viral - MarketingMick Liubinskas
 
Social in 15 Minutes - Getting it done!
Social in 15 Minutes - Getting it done!Social in 15 Minutes - Getting it done!
Social in 15 Minutes - Getting it done!Jacqueline Wolven
 
15 Tools to Make University Easier
15 Tools to Make University Easier15 Tools to Make University Easier
15 Tools to Make University EasierCate Huston
 
The ABCs Of PBwiki
The ABCs Of PBwikiThe ABCs Of PBwiki
The ABCs Of PBwikiSuccessful Teaching
 
How to Nail Your Next Job Interview
How to Nail Your Next Job InterviewHow to Nail Your Next Job Interview
How to Nail Your Next Job Interview2820press
 
Connecting With Members
Connecting With MembersConnecting With Members
Connecting With MembersSuccessful Teaching
 
Innovation, Services & Practices at the Darien Library
Innovation, Services & Practices at the Darien LibraryInnovation, Services & Practices at the Darien Library
Innovation, Services & Practices at the Darien LibraryJohn Blyberg
 
Using twitter for your business may king's story
Using twitter for your business may king's storyUsing twitter for your business may king's story
Using twitter for your business may king's storyMay King Tsang
 
Wiki Who?
Wiki Who?Wiki Who?
Wiki Who?Lori Reed
 
Designing the Digital Experience
Designing the Digital ExperienceDesigning the Digital Experience
Designing the Digital ExperienceDavid King
 
Redesigning Public Services: The 21st Century Library User Experience
Redesigning Public Services: The 21st Century Library User ExperienceRedesigning Public Services: The 21st Century Library User Experience
Redesigning Public Services: The 21st Century Library User ExperienceDavid King
 

More Related Content

What's hot

Social Media Best Practices, Part 1
Social Media Best Practices, Part 1Social Media Best Practices, Part 1
Social Media Best Practices, Part 1David King
 
Designing The Digital Experience
Designing The Digital ExperienceDesigning The Digital Experience
Designing The Digital ExperienceDavid King
 
Level Up Your Fundraising - NTC2013 Presentation Deck
Level Up Your Fundraising - NTC2013 Presentation DeckLevel Up Your Fundraising - NTC2013 Presentation Deck
Level Up Your Fundraising - NTC2013 Presentation DeckSarah M Worthy
 
Using The Web To Build A Network
Using The Web To Build A NetworkUsing The Web To Build A Network
Using The Web To Build A NetworkSarah Stewart
 
Removing Barriers in Engagement - Melbourne Geek Night, July 2013
Removing Barriers in Engagement - Melbourne Geek Night, July 2013Removing Barriers in Engagement - Melbourne Geek Night, July 2013
Removing Barriers in Engagement - Melbourne Geek Night, July 2013Chris Ward
 
Building smarter organizations KMWorld 2015
Building smarter organizations KMWorld 2015Building smarter organizations KMWorld 2015
Building smarter organizations KMWorld 2015Gordon Vala-Webb
 
Managing knowledge work KMWorld 2015
Managing knowledge work KMWorld 2015Managing knowledge work KMWorld 2015
Managing knowledge work KMWorld 2015Gordon Vala-Webb
 
No Better Time Than 'Now': Telling the Story of How Elizabethtown College is ...
No Better Time Than 'Now': Telling the Story of How Elizabethtown College is ...No Better Time Than 'Now': Telling the Story of How Elizabethtown College is ...
No Better Time Than 'Now': Telling the Story of How Elizabethtown College is ...Donna Talarico
 
Blog Right - Starting A Blog for Small Business/Writers/Bloggers
Blog Right - Starting A Blog for Small Business/Writers/BloggersBlog Right - Starting A Blog for Small Business/Writers/Bloggers
Blog Right - Starting A Blog for Small Business/Writers/BloggersJacqueline Wolven
 
Tell Your Story, The Power of PR in New Media
Tell Your Story, The Power of PR in New MediaTell Your Story, The Power of PR in New Media
Tell Your Story, The Power of PR in New MediaJacqueline Wolven
 
Social in 15 Minutes - Getting it done!
Social in 15 Minutes - Getting it done!Social in 15 Minutes - Getting it done!
Social in 15 Minutes - Getting it done!Jacqueline Wolven
 
15 Tools to Make University Easier
15 Tools to Make University Easier15 Tools to Make University Easier
15 Tools to Make University EasierCate Huston
 
How to Nail Your Next Job Interview
How to Nail Your Next Job InterviewHow to Nail Your Next Job Interview
How to Nail Your Next Job Interview2820press
 
Innovation, Services & Practices at the Darien Library
Innovation, Services & Practices at the Darien LibraryInnovation, Services & Practices at the Darien Library
Innovation, Services & Practices at the Darien LibraryJohn Blyberg
 
Using twitter for your business may king's story
Using twitter for your business may king's storyUsing twitter for your business may king's story
Using twitter for your business may king's storyMay King Tsang
 

What's hot (20)

Social Media Best Practices, Part 1
Social Media Best Practices, Part 1Social Media Best Practices, Part 1
Social Media Best Practices, Part 1
 
Designing The Digital Experience
Designing The Digital ExperienceDesigning The Digital Experience
Designing The Digital Experience
 
Level Up Your Fundraising - NTC2013 Presentation Deck
Level Up Your Fundraising - NTC2013 Presentation DeckLevel Up Your Fundraising - NTC2013 Presentation Deck
Level Up Your Fundraising - NTC2013 Presentation Deck
 
Using The Web To Build A Network
Using The Web To Build A NetworkUsing The Web To Build A Network
Using The Web To Build A Network
 
Removing Barriers in Engagement - Melbourne Geek Night, July 2013
Removing Barriers in Engagement - Melbourne Geek Night, July 2013Removing Barriers in Engagement - Melbourne Geek Night, July 2013
Removing Barriers in Engagement - Melbourne Geek Night, July 2013
 
Building smarter organizations KMWorld 2015
Building smarter organizations KMWorld 2015Building smarter organizations KMWorld 2015
Building smarter organizations KMWorld 2015
 
I just googled you
I just googled youI just googled you
I just googled you
 
Managing knowledge work KMWorld 2015
Managing knowledge work KMWorld 2015Managing knowledge work KMWorld 2015
Managing knowledge work KMWorld 2015
 
No Better Time Than 'Now': Telling the Story of How Elizabethtown College is ...
No Better Time Than 'Now': Telling the Story of How Elizabethtown College is ...No Better Time Than 'Now': Telling the Story of How Elizabethtown College is ...
No Better Time Than 'Now': Telling the Story of How Elizabethtown College is ...
 
Blog Right - Starting A Blog for Small Business/Writers/Bloggers
Blog Right - Starting A Blog for Small Business/Writers/BloggersBlog Right - Starting A Blog for Small Business/Writers/Bloggers
Blog Right - Starting A Blog for Small Business/Writers/Bloggers
 
Tell Your Story, The Power of PR in New Media
Tell Your Story, The Power of PR in New MediaTell Your Story, The Power of PR in New Media
Tell Your Story, The Power of PR in New Media
 
Be Viral - Marketing
Be Viral - MarketingBe Viral - Marketing
Be Viral - Marketing
 
Social in 15 Minutes - Getting it done!
Social in 15 Minutes - Getting it done!Social in 15 Minutes - Getting it done!
Social in 15 Minutes - Getting it done!
 
15 Tools to Make University Easier
15 Tools to Make University Easier15 Tools to Make University Easier
15 Tools to Make University Easier
 
The ABCs Of PBwiki
The ABCs Of PBwikiThe ABCs Of PBwiki
The ABCs Of PBwiki
 
How to Nail Your Next Job Interview
How to Nail Your Next Job InterviewHow to Nail Your Next Job Interview
How to Nail Your Next Job Interview
 
Connecting With Members
Connecting With MembersConnecting With Members
Connecting With Members
 
Innovation, Services & Practices at the Darien Library
Innovation, Services & Practices at the Darien LibraryInnovation, Services & Practices at the Darien Library
Innovation, Services & Practices at the Darien Library
 
Using twitter for your business may king's story
Using twitter for your business may king's storyUsing twitter for your business may king's story
Using twitter for your business may king's story
 
Wiki Who?
Wiki Who?Wiki Who?
Wiki Who?
 

Similar to Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement

Designing the Digital Experience
Designing the Digital ExperienceDesigning the Digital Experience
Designing the Digital ExperienceDavid King
 
Redesigning Public Services: The 21st Century Library User Experience
Redesigning Public Services: The 21st Century Library User ExperienceRedesigning Public Services: The 21st Century Library User Experience
Redesigning Public Services: The 21st Century Library User ExperienceDavid King
 
Creating Customer Experience: On the Web, In the Library, In the Community
Creating Customer Experience: On the Web, In the Library, In the CommunityCreating Customer Experience: On the Web, In the Library, In the Community
Creating Customer Experience: On the Web, In the Library, In the CommunityDavid King
 
Freak Out, Geek Out, or Seek Out
Freak Out, Geek Out, or Seek OutFreak Out, Geek Out, or Seek Out
Freak Out, Geek Out, or Seek OutDavid King
 
Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in Librarie...
Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in Librarie...Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in Librarie...
Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in Librarie...David King
 
Designing The Digital Experience
Designing The Digital ExperienceDesigning The Digital Experience
Designing The Digital ExperienceDavid King
 
Creating Community Experience using mostly free stuff & staff
Creating Community Experience using mostly free stuff & staffCreating Community Experience using mostly free stuff & staff
Creating Community Experience using mostly free stuff & staffDavid King
 
Designing The Digital Experience
Designing The Digital ExperienceDesigning The Digital Experience
Designing The Digital ExperienceDavid King
 
Designing The Digital Experience
Designing The Digital ExperienceDesigning The Digital Experience
Designing The Digital ExperienceDavid King
 
Socialmedialiverpool 120209011224-phpapp02
Socialmedialiverpool 120209011224-phpapp02Socialmedialiverpool 120209011224-phpapp02
Socialmedialiverpool 120209011224-phpapp02Kashif Waqar Khan
 
Social media for teaching, learning, and researching
Social media for teaching, learning, and researchingSocial media for teaching, learning, and researching
Social media for teaching, learning, and researchingCristina Costa
 
Creating contexts for Learning
Creating contexts for Learning Creating contexts for Learning
Creating contexts for Learning Cristina Costa
 
Designing The Digital Experience
Designing The Digital ExperienceDesigning The Digital Experience
Designing The Digital ExperienceDavid King
 
Teaching and Learning in Context ...with a little help from the web
Teaching and Learning in Context ...with a little help from the webTeaching and Learning in Context ...with a little help from the web
Teaching and Learning in Context ...with a little help from the webCristina Costa
 
Creating Customer Experience: on the web, in the library, in the community
Creating Customer Experience: on the web, in the library, in the communityCreating Customer Experience: on the web, in the library, in the community
Creating Customer Experience: on the web, in the library, in the communityDavid King
 
Don't a Digital Dinosaur - Web 2.0 2011
Don't a Digital Dinosaur - Web 2.0 2011Don't a Digital Dinosaur - Web 2.0 2011
Don't a Digital Dinosaur - Web 2.0 2011Samantha Starmer
 
Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in Libraries
Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in LibrariesFreak Out, Geek Out, or Seek Out: Trends, Transformation & Change in Libraries
Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in LibrariesDavid King
 
The Future of Design is Not Just the Web - Web Visions Workshop 2011
The Future of Design is Not Just the Web - Web Visions Workshop 2011The Future of Design is Not Just the Web - Web Visions Workshop 2011
The Future of Design is Not Just the Web - Web Visions Workshop 2011Samantha Starmer
 
The Future of Design isn't Just the Web - WebVisions 2011 Workshop
The Future of Design isn't Just the Web - WebVisions 2011 WorkshopThe Future of Design isn't Just the Web - WebVisions 2011 Workshop
The Future of Design isn't Just the Web - WebVisions 2011 WorkshopSamantha Starmer
 

Similar to Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement (20)

Designing the Digital Experience
Designing the Digital ExperienceDesigning the Digital Experience
Designing the Digital Experience
 
Redesigning Public Services: The 21st Century Library User Experience
Redesigning Public Services: The 21st Century Library User ExperienceRedesigning Public Services: The 21st Century Library User Experience
Redesigning Public Services: The 21st Century Library User Experience
 
Creating Customer Experience: On the Web, In the Library, In the Community
Creating Customer Experience: On the Web, In the Library, In the CommunityCreating Customer Experience: On the Web, In the Library, In the Community
Creating Customer Experience: On the Web, In the Library, In the Community
 
Freak Out, Geek Out, or Seek Out
Freak Out, Geek Out, or Seek OutFreak Out, Geek Out, or Seek Out
Freak Out, Geek Out, or Seek Out
 
Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in Librarie...
Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in Librarie...Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in Librarie...
Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in Librarie...
 
Designing The Digital Experience
Designing The Digital ExperienceDesigning The Digital Experience
Designing The Digital Experience
 
Creating Community Experience using mostly free stuff & staff
Creating Community Experience using mostly free stuff & staffCreating Community Experience using mostly free stuff & staff
Creating Community Experience using mostly free stuff & staff
 
Designing The Digital Experience
Designing The Digital ExperienceDesigning The Digital Experience
Designing The Digital Experience
 
Designing The Digital Experience
Designing The Digital ExperienceDesigning The Digital Experience
Designing The Digital Experience
 
Digital Identity
Digital IdentityDigital Identity
Digital Identity
 
Socialmedialiverpool 120209011224-phpapp02
Socialmedialiverpool 120209011224-phpapp02Socialmedialiverpool 120209011224-phpapp02
Socialmedialiverpool 120209011224-phpapp02
 
Social media for teaching, learning, and researching
Social media for teaching, learning, and researchingSocial media for teaching, learning, and researching
Social media for teaching, learning, and researching
 
Creating contexts for Learning
Creating contexts for Learning Creating contexts for Learning
Creating contexts for Learning
 
Designing The Digital Experience
Designing The Digital ExperienceDesigning The Digital Experience
Designing The Digital Experience
 
Teaching and Learning in Context ...with a little help from the web
Teaching and Learning in Context ...with a little help from the webTeaching and Learning in Context ...with a little help from the web
Teaching and Learning in Context ...with a little help from the web
 
Creating Customer Experience: on the web, in the library, in the community
Creating Customer Experience: on the web, in the library, in the communityCreating Customer Experience: on the web, in the library, in the community
Creating Customer Experience: on the web, in the library, in the community
 
Don't a Digital Dinosaur - Web 2.0 2011
Don't a Digital Dinosaur - Web 2.0 2011Don't a Digital Dinosaur - Web 2.0 2011
Don't a Digital Dinosaur - Web 2.0 2011
 
Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in Libraries
Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in LibrariesFreak Out, Geek Out, or Seek Out: Trends, Transformation & Change in Libraries
Freak Out, Geek Out, or Seek Out: Trends, Transformation & Change in Libraries
 
The Future of Design is Not Just the Web - Web Visions Workshop 2011
The Future of Design is Not Just the Web - Web Visions Workshop 2011The Future of Design is Not Just the Web - Web Visions Workshop 2011
The Future of Design is Not Just the Web - Web Visions Workshop 2011
 
The Future of Design isn't Just the Web - WebVisions 2011 Workshop
The Future of Design isn't Just the Web - WebVisions 2011 WorkshopThe Future of Design isn't Just the Web - WebVisions 2011 Workshop
The Future of Design isn't Just the Web - WebVisions 2011 Workshop
 

More from David King

Connect with Images
Connect with ImagesConnect with Images
Connect with ImagesDavid King
 
Tech Trends for Libraries in 2019 and Beyond
Tech Trends for Libraries in 2019 and BeyondTech Trends for Libraries in 2019 and Beyond
Tech Trends for Libraries in 2019 and BeyondDavid King
 
Emerging Technology Trends in Libraries for 2018
Emerging Technology Trends in Libraries for 2018Emerging Technology Trends in Libraries for 2018
Emerging Technology Trends in Libraries for 2018David King
 
Emerging Technology Trends in Libraries for 2018
Emerging Technology Trends in Libraries for 2018Emerging Technology Trends in Libraries for 2018
Emerging Technology Trends in Libraries for 2018David King
 
Connecting Innovatively with your Community
Connecting Innovatively with your CommunityConnecting Innovatively with your Community
Connecting Innovatively with your CommunityDavid King
 
Using Video Tools to Connect with your Customers
Using Video Tools to Connect with your CustomersUsing Video Tools to Connect with your Customers
Using Video Tools to Connect with your CustomersDavid King
 
The C Equation: Content + Connection + Community = Contented Customers
The C Equation: Content + Connection + Community = Contented CustomersThe C Equation: Content + Connection + Community = Contented Customers
The C Equation: Content + Connection + Community = Contented CustomersDavid King
 
Innovative Ways to Connect with your Community
Innovative Ways to Connect with your CommunityInnovative Ways to Connect with your Community
Innovative Ways to Connect with your CommunityDavid King
 
Library Death Match - my Apps vs Websites Argument
Library Death Match - my Apps vs Websites ArgumentLibrary Death Match - my Apps vs Websites Argument
Library Death Match - my Apps vs Websites ArgumentDavid King
 
Social Media & Emerging Trends
Social Media & Emerging TrendsSocial Media & Emerging Trends
Social Media & Emerging TrendsDavid King
 
Instagram: Effective Use for Libraries
Instagram: Effective Use for LibrariesInstagram: Effective Use for Libraries
Instagram: Effective Use for LibrariesDavid King
 
Rocking the Small Screen without Losing your Mind
Rocking the Small Screen without Losing your MindRocking the Small Screen without Losing your Mind
Rocking the Small Screen without Losing your MindDavid King
 
Rocking the Small Screen: Videos & Libraries
Rocking the Small Screen: Videos & LibrariesRocking the Small Screen: Videos & Libraries
Rocking the Small Screen: Videos & LibrariesDavid King
 
Emerging technology trends in libraries for 2017
Emerging technology trends in libraries for 2017Emerging technology trends in libraries for 2017
Emerging technology trends in libraries for 2017David King
 
Customer Experience - On the Web, In the Library, In the Community
Customer Experience - On the Web, In the Library, In the CommunityCustomer Experience - On the Web, In the Library, In the Community
Customer Experience - On the Web, In the Library, In the CommunityDavid King
 
Social Media Best Practices & Experiences
Social Media Best Practices & ExperiencesSocial Media Best Practices & Experiences
Social Media Best Practices & ExperiencesDavid King
 
Marketing and Promoting the Library Website
Marketing and Promoting the Library WebsiteMarketing and Promoting the Library Website
Marketing and Promoting the Library WebsiteDavid King
 
Emerging technology trends for libraries for 2017
Emerging technology trends for libraries for 2017Emerging technology trends for libraries for 2017
Emerging technology trends for libraries for 2017David King
 
Shaping an Organization Responsive to Change
Shaping an Organization Responsive to ChangeShaping an Organization Responsive to Change
Shaping an Organization Responsive to ChangeDavid King
 
Tech Trends for 2016
Tech Trends for 2016Tech Trends for 2016
Tech Trends for 2016David King
 

More from David King (20)

Connect with Images
Connect with ImagesConnect with Images
Connect with Images
 
Tech Trends for Libraries in 2019 and Beyond
Tech Trends for Libraries in 2019 and BeyondTech Trends for Libraries in 2019 and Beyond
Tech Trends for Libraries in 2019 and Beyond
 
Emerging Technology Trends in Libraries for 2018
Emerging Technology Trends in Libraries for 2018Emerging Technology Trends in Libraries for 2018
Emerging Technology Trends in Libraries for 2018
 
Emerging Technology Trends in Libraries for 2018
Emerging Technology Trends in Libraries for 2018Emerging Technology Trends in Libraries for 2018
Emerging Technology Trends in Libraries for 2018
 
Connecting Innovatively with your Community
Connecting Innovatively with your CommunityConnecting Innovatively with your Community
Connecting Innovatively with your Community
 
Using Video Tools to Connect with your Customers
Using Video Tools to Connect with your CustomersUsing Video Tools to Connect with your Customers
Using Video Tools to Connect with your Customers
 
The C Equation: Content + Connection + Community = Contented Customers
The C Equation: Content + Connection + Community = Contented CustomersThe C Equation: Content + Connection + Community = Contented Customers
The C Equation: Content + Connection + Community = Contented Customers
 
Innovative Ways to Connect with your Community
Innovative Ways to Connect with your CommunityInnovative Ways to Connect with your Community
Innovative Ways to Connect with your Community
 
Library Death Match - my Apps vs Websites Argument
Library Death Match - my Apps vs Websites ArgumentLibrary Death Match - my Apps vs Websites Argument
Library Death Match - my Apps vs Websites Argument
 
Social Media & Emerging Trends
Social Media & Emerging TrendsSocial Media & Emerging Trends
Social Media & Emerging Trends
 
Instagram: Effective Use for Libraries
Instagram: Effective Use for LibrariesInstagram: Effective Use for Libraries
Instagram: Effective Use for Libraries
 
Rocking the Small Screen without Losing your Mind
Rocking the Small Screen without Losing your MindRocking the Small Screen without Losing your Mind
Rocking the Small Screen without Losing your Mind
 
Rocking the Small Screen: Videos & Libraries
Rocking the Small Screen: Videos & LibrariesRocking the Small Screen: Videos & Libraries
Rocking the Small Screen: Videos & Libraries
 
Emerging technology trends in libraries for 2017
Emerging technology trends in libraries for 2017Emerging technology trends in libraries for 2017
Emerging technology trends in libraries for 2017
 
Customer Experience - On the Web, In the Library, In the Community
Customer Experience - On the Web, In the Library, In the CommunityCustomer Experience - On the Web, In the Library, In the Community
Customer Experience - On the Web, In the Library, In the Community
 
Social Media Best Practices & Experiences
Social Media Best Practices & ExperiencesSocial Media Best Practices & Experiences
Social Media Best Practices & Experiences
 
Marketing and Promoting the Library Website
Marketing and Promoting the Library WebsiteMarketing and Promoting the Library Website
Marketing and Promoting the Library Website
 
Emerging technology trends for libraries for 2017
Emerging technology trends for libraries for 2017Emerging technology trends for libraries for 2017
Emerging technology trends for libraries for 2017
 
Shaping an Organization Responsive to Change
Shaping an Organization Responsive to ChangeShaping an Organization Responsive to Change
Shaping an Organization Responsive to Change
 
Tech Trends for 2016
Tech Trends for 2016Tech Trends for 2016
Tech Trends for 2016
 

Recently uploaded

Histor y of HAM Radio presentation slide
Histor y of HAM Radio presentation slideHistor y of HAM Radio presentation slide
Histor y of HAM Radio presentation slidevu2urc
 
TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments
TrustArc Webinar - Stay Ahead of US State Data Privacy Law DevelopmentsTrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments
TrustArc Webinar - Stay Ahead of US State Data Privacy Law DevelopmentsTrustArc
 
Exploring the Future Potential of AI-Enabled Smartphone Processors
Exploring the Future Potential of AI-Enabled Smartphone ProcessorsExploring the Future Potential of AI-Enabled Smartphone Processors
Exploring the Future Potential of AI-Enabled Smartphone Processorsdebabhi2
 
Developing An App To Navigate The Roads of Brazil
Developing An App To Navigate The Roads of BrazilDeveloping An App To Navigate The Roads of Brazil
Developing An App To Navigate The Roads of BrazilV3cube
 
From Event to Action: Accelerate Your Decision Making with Real-Time Automation
From Event to Action: Accelerate Your Decision Making with Real-Time AutomationFrom Event to Action: Accelerate Your Decision Making with Real-Time Automation
From Event to Action: Accelerate Your Decision Making with Real-Time AutomationSafe Software
 
The 7 Things I Know About Cyber Security After 25 Years | April 2024
The 7 Things I Know About Cyber Security After 25 Years | April 2024The 7 Things I Know About Cyber Security After 25 Years | April 2024
The 7 Things I Know About Cyber Security After 25 Years | April 2024Rafal Los
 
Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
Strategize a Smooth Tenant-to-tenant Migration and Copilot TakeoffStrategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoffsammart93
 
Boost PC performance: How more available memory can improve productivity
Boost PC performance: How more available memory can improve productivityBoost PC performance: How more available memory can improve productivity
Boost PC performance: How more available memory can improve productivityPrincipled Technologies
 
Boost Fertility New Invention Ups Success Rates.pdf
Boost Fertility New Invention Ups Success Rates.pdfBoost Fertility New Invention Ups Success Rates.pdf
Boost Fertility New Invention Ups Success Rates.pdfsudhanshuwaghmare1
 
GenCyber Cyber Security Day Presentation
GenCyber Cyber Security Day PresentationGenCyber Cyber Security Day Presentation
GenCyber Cyber Security Day PresentationMichael W. Hawkins
 
2024: Domino Containers - The Next Step. News from the Domino Container commu...
2024: Domino Containers - The Next Step. News from the Domino Container commu...2024: Domino Containers - The Next Step. News from the Domino Container commu...
2024: Domino Containers - The Next Step. News from the Domino Container commu...Martijn de Jong
 
04-2024-HHUG-Sales-and-Marketing-Alignment.pptx
04-2024-HHUG-Sales-and-Marketing-Alignment.pptx04-2024-HHUG-Sales-and-Marketing-Alignment.pptx
04-2024-HHUG-Sales-and-Marketing-Alignment.pptxHampshireHUG
 
A Year of the Servo Reboot: Where Are We Now?
A Year of the Servo Reboot: Where Are We Now?A Year of the Servo Reboot: Where Are We Now?
A Year of the Servo Reboot: Where Are We Now?Igalia
 
🐬 The future of MySQL is Postgres 🐘
🐬 The future of MySQL is Postgres 🐘🐬 The future of MySQL is Postgres 🐘
🐬 The future of MySQL is Postgres 🐘RTylerCroy
 
Automating Google Workspace (GWS) & more with Apps Script
Automating Google Workspace (GWS) & more with Apps ScriptAutomating Google Workspace (GWS) & more with Apps Script
Automating Google Workspace (GWS) & more with Apps Scriptwesley chun
 
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...Miguel Araújo
 
Handwritten Text Recognition for manuscripts and early printed texts
Handwritten Text Recognition for manuscripts and early printed textsHandwritten Text Recognition for manuscripts and early printed texts
Handwritten Text Recognition for manuscripts and early printed textsMaria Levchenko
 
presentation ICT roal in 21st century education
presentation ICT roal in 21st century educationpresentation ICT roal in 21st century education
presentation ICT roal in 21st century educationjfdjdjcjdnsjd
 
Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...
Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...
Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...Drew Madelung
 
Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024
Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024
Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024The Digital Insurer
 

Recently uploaded (20)

Histor y of HAM Radio presentation slide
Histor y of HAM Radio presentation slideHistor y of HAM Radio presentation slide
Histor y of HAM Radio presentation slide
 
TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments
TrustArc Webinar - Stay Ahead of US State Data Privacy Law DevelopmentsTrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments
TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments
 
Exploring the Future Potential of AI-Enabled Smartphone Processors
Exploring the Future Potential of AI-Enabled Smartphone ProcessorsExploring the Future Potential of AI-Enabled Smartphone Processors
Exploring the Future Potential of AI-Enabled Smartphone Processors
 
Developing An App To Navigate The Roads of Brazil
Developing An App To Navigate The Roads of BrazilDeveloping An App To Navigate The Roads of Brazil
Developing An App To Navigate The Roads of Brazil
 
From Event to Action: Accelerate Your Decision Making with Real-Time Automation
From Event to Action: Accelerate Your Decision Making with Real-Time AutomationFrom Event to Action: Accelerate Your Decision Making with Real-Time Automation
From Event to Action: Accelerate Your Decision Making with Real-Time Automation
 
The 7 Things I Know About Cyber Security After 25 Years | April 2024
The 7 Things I Know About Cyber Security After 25 Years | April 2024The 7 Things I Know About Cyber Security After 25 Years | April 2024
The 7 Things I Know About Cyber Security After 25 Years | April 2024
 
Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
Strategize a Smooth Tenant-to-tenant Migration and Copilot TakeoffStrategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
 
Boost PC performance: How more available memory can improve productivity
Boost PC performance: How more available memory can improve productivityBoost PC performance: How more available memory can improve productivity
Boost PC performance: How more available memory can improve productivity
 
Boost Fertility New Invention Ups Success Rates.pdf
Boost Fertility New Invention Ups Success Rates.pdfBoost Fertility New Invention Ups Success Rates.pdf
Boost Fertility New Invention Ups Success Rates.pdf
 
GenCyber Cyber Security Day Presentation
GenCyber Cyber Security Day PresentationGenCyber Cyber Security Day Presentation
GenCyber Cyber Security Day Presentation
 
2024: Domino Containers - The Next Step. News from the Domino Container commu...
2024: Domino Containers - The Next Step. News from the Domino Container commu...2024: Domino Containers - The Next Step. News from the Domino Container commu...
2024: Domino Containers - The Next Step. News from the Domino Container commu...
 
04-2024-HHUG-Sales-and-Marketing-Alignment.pptx
04-2024-HHUG-Sales-and-Marketing-Alignment.pptx04-2024-HHUG-Sales-and-Marketing-Alignment.pptx
04-2024-HHUG-Sales-and-Marketing-Alignment.pptx
 
A Year of the Servo Reboot: Where Are We Now?
A Year of the Servo Reboot: Where Are We Now?A Year of the Servo Reboot: Where Are We Now?
A Year of the Servo Reboot: Where Are We Now?
 
🐬 The future of MySQL is Postgres 🐘
🐬 The future of MySQL is Postgres 🐘🐬 The future of MySQL is Postgres 🐘
🐬 The future of MySQL is Postgres 🐘
 
Automating Google Workspace (GWS) & more with Apps Script
Automating Google Workspace (GWS) & more with Apps ScriptAutomating Google Workspace (GWS) & more with Apps Script
Automating Google Workspace (GWS) & more with Apps Script
 
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
 
Handwritten Text Recognition for manuscripts and early printed texts
Handwritten Text Recognition for manuscripts and early printed textsHandwritten Text Recognition for manuscripts and early printed texts
Handwritten Text Recognition for manuscripts and early printed texts
 
presentation ICT roal in 21st century education
presentation ICT roal in 21st century educationpresentation ICT roal in 21st century education
presentation ICT roal in 21st century education
 
Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...
Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...
Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...
 
Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024
Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024
Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024
 

Freak Out, Geek Out, or Seek Out: Dealing with Tech Change and Customer Engagement