CX Day 2017

1. © Tieto Corporation© Tieto Corporation
Welcome to CX Day
10 October 2017

2. © Tieto Corporation
Digital revolution progresses
with every new bit of
information
Accelerates businesses and societyAvailable on-demandPersonalized for every individual
The data driven
world
Infinite possibilitiesAutonomous
Cyber security
Virtual reality
Artificial intelligence
Digital supply chains
Machine learning, robotics
Natural
language
processing
Unlimited
capacity
Blockchain

3. © Tieto Corporation
The market provides great opportunities
for renewing our customers’ business
Demand for extreme
productivity
Demand for
new services
Co-innovate data-
driven businesses
Renew and optimize
customers’ business and IT
Opportunities
for Tieto
WORLD OF
DUALITY
AGILE
ENTERPRISES
& SOCIETY
Consumer expectations for on-
demand, personalized services
Ageing population and
workforce imbalance
Security vulnerability
Data-driven economy
Open ecosystems and
architectures
Rise of entrepreneurship
Key trends

4. © Tieto Corporation
Customer
experience
Learning
as a
Lifestyle

5. © Tieto Corporation
All main customer experience related indicators at all time high
!
Source: CXS2017
~60% of people interviewed are ready to act as a spokesperson for Tieto