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Digital Services and User Participation at the BHIC

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Christian van der Ven
Christian van der Ven

Digital Services and User Participation at the BHIC, guest lecture at Amsterdam University, course Digital Heritage, 16 November 2011

EducationTechnologyBusiness
1 of 60
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],How do you mean, “I need to have this right now”?
Question ,[object Object]
Topics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Our website... ,[object Object]
 
 
 
 
 
 
 
 
 
 
 
 
Social Media ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Goals Social Media ,[object Object],[object Object],[object Object],[object Object]
User participation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Growth services
Visits research rooms and website 2001/2010
State Archives in North-Brabant BHIC, branches Den Bosch and Grave Visits research rooms and website 2001/2010
Growth services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Impact ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Forums
Goals ,[object Object],[object Object],[object Object]
Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Results
197 605 1966 3451 4611 6179 t/m september New messages local history & water Comments local history and water New messages genealogy & research Comments genealogy & research
Share of messages Patrons BHIC
577 users posted 1 message 1 user posted 201 messages (and she doesn’t even live in Brabant) Core community in 2010 Messages Users
Impact ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Forums: the hat ,[object Object],[object Object]
Forums: the rabbit ,[object Object],[object Object],[object Object],[object Object],[object Object]
Chat
What is chat? ,[object Object],[object Object]
Goals ,[object Object],[object Object]
 
 
[object Object],[object Object],[object Object]
Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Results
Total amount of chats in 2010: 1.217 Amount of chats per month
Avarage amount of chats per shift
Topics Genealogy Research General Local History Source: data t/m 2010
Avarage amount of chats per weekday Source: data t/m 2010
Handling Answered Followed up via email Invited to research room Invited to submit email Forwarded internal Referred Not answered Other Source: data t/m 2010
Impact ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Twitter
Goals ,[object Object],[object Object],[object Object],[object Object],[object Object]
 
Twitter Tour 8 january 2011
Results & Impact ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Wikipedia
Goals ,[object Object],[object Object],[object Object]
 
 
Impact summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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