Project Management 4. Managing Project Change

Week 4

Managing project change

In Project Management

In

There are 2 Types of change (that we talk about)

There are

Change Control Change Management &

Change Control

Change Control

You had a plan

Now things are changing

What are you going to do?

What are ____________ going to do? you

2% requirements creep per month ( www.IAG.biz , 2008)

baseline control communicate value

Measure change against your baseline http://www.flickr.com/photos/jsome1/477085398/

Control the change with a process http://www.flickr.com/photos/m-c/181007636/

Communicate, always communicate

What’s the value of the change? http://www.flickr.com/photos/noahwesley/120499365/

The other type of change

Change management

People Change management

http://flickr.com/photos/hlthenvt/401556761/sizes/l/

Managing Change Organizational Change Organizational Culture Project Manager and Change Avoiding Failure

Managing Change

Organizational Change

Organizational Culture

Project Manager and Change

Avoiding Failure

http://www.flickr.com/photos/hotteaapparel/2196486642/

Timing is everything Scheduling projects to not all hit the users at once

Scheduling projects to not all hit the users at once

Volume of change Change fatigue

Change fatigue

http://en.wikipedia.org/wiki/Technological_singularity

Why change? SWOT

SWOT

Responses to change Make a list of positive and negative responses - +

Make a list of positive and negative responses

How do you feel when you have to tell others things are changing?

How do you feel when you have to tell others things are changing?

How do you feel when you are told things are changing?

How do you feel when you are told things are changing?

John Kotter’s 8 steps Establish a sense of urgency Create a coalition Develop a clear vision Share the vision Empower people to clear obstacles Secure short-term wins Consolidate and keep moving Anchor the change

John Kotter’s 8 steps

Establish a sense of urgency

Create a coalition

Develop a clear vision

Share the vision

Empower people to clear obstacles

Secure short-term wins

Consolidate and keep moving

Anchor the change

Invite people to participate

Customers who get a chance to complain and are then satisfied are more loyal than customers who have never had a problem.

resistance

culture

Figure 1.3 Organisational cultures (Cadle & Yates, 2005, p7)

Figure 1.4 Sociability/solidarity matrix (Cadle & Yates, 2005, p9)

Figure 3.7 Key dimensions defining and organizations culture (Gray & Larson, 2006, p74)

Figure 3.9 Cultural dimensions of and organization supportive of project management (Gray & Larson, 2006, p76).

The pm as a change agent

Project success depends on change

Stages in a change program: Launching the project Winning hearts and minds Skilling the end-users After go-live

Stages in a change program:

Launching the project

Winning hearts and minds

Skilling the end-users

After go-live

aa bb cc identify audiences and the actions you want identify the barriers which audiences have and tell them about the benefits that will result choose communication channels and controls that you will use to check understanding

identify audiences and the actions you want

identify the barriers which audiences have and tell them about the benefits that will result

choose communication channels and controls

that you will use to check understanding

adkar a d k a r

10steps

Kotter’s 8 steps

Successful projects have planned for change

Someone is accountable for change management

http://www.flickr.com/photos/jsome1/477085398/ http://www.flickr.com/photos/m-c/181007636/ http://www.flickr.com/photos/felipearte/44808639/ http://www.flickr.com/photos/noahwesley/120499365/ http://www.flickr.com/photos/hotteaapparel/2196486642/ http://flickr.com/photos/hlthenvt/401556761/sizes/l/

BetterProjects.net Title page pic care of carf & CC @ Flickr http://flickr.com/photos/beija-flor/823940255/

Title page pic care of carf & CC @ Flickr

http://flickr.com/photos/beija-flor/823940255/