It’s All About The User

It’s All About the User: Libraries, Technology, and the Future Cliff Landis Technology Librarian Valdosta State University

Mandi & Jer

http://www.flickr.com/photos/chanc/311882431/

http://www.flickr.com/photos/pathfinderlinden/227316648/

Where’s all this “2.0” stuff going?

http://www.flickr.com/photos/stabilo-boss/101793494/

Just a little theory… http://www.flickr.com/photos/midiman/465631268/

1.0 2.0 3.0 4.0

A little history… http://www.flickr.com/photos/hanan_cohen/455243239/

1.0 http://flickr.com/photos/steffe/154686864/
Connects Information
Web sites
Databases
FTP
Search Engines
Built on the author/reader model

2.0
Connects People
Email
Social networking sites
Gaming
IM
RSS
Wikis
http://flickr.com/photos/michaelsphotos/389360490/

http://www.oreillynet.com/pub/a/oreilly/tim/news/2005/09/30/what-is-web-20.html

http://www.flickr.com/photos/habibmi/222280353/

The Machine is Us/ing Us
http://youtube.com/watch?v=NLlGopyXT_g

Some Principles of Library 2.0
The library is everywhere.
The library has no barriers.
The library invites participation.
The library uses flexible, best-of-breed systems.
The library encourages the heart.
The library is human.
The library recognizes that its users are human too.
Harness the library user in both design and implementation of services
Library users should be able to craft and modify library provided services
http://tametheweb.com/2005/12/the_collected_principles_of_li.html

It is NEVER a mistake to give the user more options
http:// flickr.com/photos/bunchofpants/36924662 /

In the past librarians have…
Provided services without asking users what they want
Made changes without consulting users
Handed over services (such as the OPAC) to for-profit businesses
Made users jump through the hoops we created for them

http://www.flickr.com/photos/oceanflynn/315385916/ But Now…

http://www.flickr.com/photos/buck82/30296423/in/set-270370/ So What’s on the Horizon?

3.0
Connects Knowledge
Reannotation of the Web
Top-Down
Agents
Bottom-Up
Subjects
Tagging
http://flickr.com/photos/dullhunk/303503677/

Order + Chaos = 
A place for everything, and everything in its place
http://www.flickr.com/photos/materialboy/52523850/

Moving Beyond Text
Looks Like:
Etsy
Like
Riya
Sounds Like:
Pandora
Midomi
http://www.flickr.com/photos/7573579@N08/438287251/

4.0
Connects Intelligence
Group/Enterprise minds (tribes)
Information + people + technology = intelligence
Automated Serendipity
http://flickr.com/photos/burnblue/937198180/

So what should we do?
As library workers, how will we respond to these changes?
How do we keep up?
Librarian Stereotype http://www.flickr.com/photos/librarianavengers/269737140/

We must find out what users
WANT
Social space
Help at the point of need
Collaboration
A voice in how things are done
It NOW
It fixed YESTERDAY
Options
NEED
High quality information
Assistance finding/using that information
Lifelong learning skills
Information evaluation skills
Technology skills
A quiet place to study
We must provide BOTH

http://www.flickr.com/photos/choconancy/521265142/ Have a CONVERSATION (and not just with other library workers!!!)

Blogs
Focus Groups
http://www.flickr.com/photos/tychay/513712600/
Social Networking
Polls

Please, think of the users… http://flickr.com/photos/megem519/821458301/

http://www.flickr.com/photos/redvers/532076662/

http://flickr.com/photos/fensterbme/275447170/

http://flickr.com/photos/stevedave/388341774/

http://flickr.com/photos/kt/62172891/

http://flickr.com/photos/styleserver/279033159/

http://blaugh.com/cartoons/060705_oldman_myspace_a.gif

http://www.flickr.com/photos/inertiacreeps/407007831/

http://www.flickr.com/photos/nirak/2035550177/

http://flickr.com/photos/misshaley/515045131/

http://flickr.com/photos/cgc/21744958/

http://flickr.com/photos/sukisuki/218038756/

http://flickr.com/photos/bre/228920128/

http://www.flickr.com/photos/michaelsphotos/278227213/

http://www.flickr.com/photos/omaromar/21831833/

http://www.flickr.com/photos/redspotted/272109/

http://www.flickr.com/photos/davitru/1621601690/

http://www.flickr.com/photos/larskflem/37639798/

What the future holds… http://www.flickr.com/photos/sots/1271028593/

How to not be left behind…
talk to your users & find out what they want
use the tools that they are using
broadcast what you're doing
"earn your audience"
http://flickr.com/photos/vermininc/2337307518/

Fear Not! http://www.flickr.com/photos/amigadave/350299827/

Baby Steps
10-15 minutes a day to learn new things
One tool at a time
Limit your information intake
People are your best source for information
Share what you learn
http://www.flickr.com/photos/seandreilinger/959864706/

http://www.flickr.com/photos/earthandeden/498037026/ Best jumping off point? TameTheWeb.com

http://www.flickr.com/photos/drachmann/327122302/

It’s All About The User

by Cliff Landis on Apr 30, 2008

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