It’s All About The User
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It’s All About The User It’s All About The User Presentation Transcript

  • It’s All About the User: Libraries, Technology, and the Future Cliff Landis Technology Librarian Valdosta State University
    • Mandi & Jer
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  • © Amanda Landis-Hanna
  • © Amanda Landis-Hanna
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  • http://www.flickr.com/photos/chanc/311882431/
  • http://www.flickr.com/photos/pathfinderlinden/227316648/
    • Where’s all this “2.0” stuff going?
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  • http://www.flickr.com/photos/stabilo-boss/101793494/
  • Just a little theory… http://www.flickr.com/photos/midiman/465631268/
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  • 1.0 2.0 3.0 4.0
  • A little history… http://www.flickr.com/photos/hanan_cohen/455243239/
  • 1.0 http://flickr.com/photos/steffe/154686864/
    • Connects Information
      • Web sites
      • Databases
      • FTP
      • Search Engines
    • Built on the author/reader model
  • 2.0
    • Connects People
      • Email
      • Social networking sites
      • Gaming
      • IM
      • RSS
      • Wikis
    http://flickr.com/photos/michaelsphotos/389360490/
    • http://www.oreillynet.com/pub/a/oreilly/tim/news/2005/09/30/what-is-web-20.html
  • http://www.flickr.com/photos/habibmi/222280353/
  • The Machine is Us/ing Us
    • http://youtube.com/watch?v=NLlGopyXT_g
  • Some Principles of Library 2.0
    • The library is everywhere.
    • The library has no barriers.
    • The library invites participation.
    • The library uses flexible, best-of-breed systems.
    • The library encourages the heart.
    • The library is human.
    • The library recognizes that its users are human too.
    • Harness the library user in both design and implementation of services
    • Library users should be able to craft and modify library provided services
    http://tametheweb.com/2005/12/the_collected_principles_of_li.html
    • It is NEVER a mistake to give the user more options
    http:// flickr.com/photos/bunchofpants/36924662 /
  • In the past librarians have…
    • Provided services without asking users what they want
    • Made changes without consulting users
    • Handed over services (such as the OPAC) to for-profit businesses
    • Made users jump through the hoops we created for them
  • http://www.flickr.com/photos/oceanflynn/315385916/ But Now…
  • http://www.flickr.com/photos/buck82/30296423/in/set-270370/ So What’s on the Horizon?
  • 3.0
    • Connects Knowledge
    • Reannotation of the Web
    • Top-Down
      • Agents
    • Bottom-Up
      • Subjects
      • Tagging
    http://flickr.com/photos/dullhunk/303503677/
  • Order + Chaos = 
    • A place for everything, and everything in its place
    http://www.flickr.com/photos/materialboy/52523850/
  • Moving Beyond Text
    • Looks Like:
      • Etsy
      • Like
      • Riya
    • Sounds Like:
      • Pandora
      • Midomi
    http://www.flickr.com/photos/7573579@N08/438287251/
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  • 4.0
    • Connects Intelligence
    • Group/Enterprise minds (tribes)
    • Information + people + technology = intelligence
    • Automated Serendipity
    http://flickr.com/photos/burnblue/937198180/
  • So what should we do?
    • As library workers, how will we respond to these changes?
    • How do we keep up?
    Librarian Stereotype http://www.flickr.com/photos/librarianavengers/269737140/
  • We must find out what users
    • WANT
      • Social space
      • Help at the point of need
      • Collaboration
      • A voice in how things are done
      • It NOW
      • It fixed YESTERDAY
      • Options
    • NEED
      • High quality information
      • Assistance finding/using that information
      • Lifelong learning skills
      • Information evaluation skills
      • Technology skills
      • A quiet place to study
    We must provide BOTH
  • http://www.flickr.com/photos/choconancy/521265142/ Have a CONVERSATION (and not just with other library workers!!!)
    • Blogs
    • Focus Groups
    http://www.flickr.com/photos/tychay/513712600/
    • Social Networking
    • Polls
  • Please, think of the users… http://flickr.com/photos/megem519/821458301/
  • http://www.flickr.com/photos/redvers/532076662/
  • http://flickr.com/photos/fensterbme/275447170/
  • http://flickr.com/photos/stevedave/388341774/
  • http://flickr.com/photos/kt/62172891/
  • http://flickr.com/photos/styleserver/279033159/
  • http://blaugh.com/cartoons/060705_oldman_myspace_a.gif
  • http://www.flickr.com/photos/inertiacreeps/407007831/
  • http://www.flickr.com/photos/nirak/2035550177/
  • http://flickr.com/photos/misshaley/515045131/
  • http://flickr.com/photos/cgc/21744958/
  • http://flickr.com/photos/sukisuki/218038756/
  • http://flickr.com/photos/bre/228920128/
  • http://www.flickr.com/photos/michaelsphotos/278227213/
  • http://www.flickr.com/photos/omaromar/21831833/
  • http://www.flickr.com/photos/redspotted/272109/
  • http://www.flickr.com/photos/davitru/1621601690/
  • http://www.flickr.com/photos/larskflem/37639798/
  • What the future holds… http://www.flickr.com/photos/sots/1271028593/
  • How to not be left behind…
    • talk to your users & find out what they want
    • use the tools that they are using
    • broadcast what you're doing
    • "earn your audience"
    http://flickr.com/photos/vermininc/2337307518/
  • Fear Not! http://www.flickr.com/photos/amigadave/350299827/
  • Baby Steps
    • 10-15 minutes a day to learn new things
    • One tool at a time
    • Limit your information intake
    • People are your best source for information
    • Share what you learn
    http://www.flickr.com/photos/seandreilinger/959864706/
  • http://www.flickr.com/photos/earthandeden/498037026/ Best jumping off point? TameTheWeb.com
  • http://www.flickr.com/photos/drachmann/327122302/