Beyond 2.0: Evolving to the Next Level of Amazing Library Service

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My presentation for the Your Library Your Community 2010 conference .

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  • Technology is a tool, not a service that is provided to library customers. In this session, you will learn where library technology is headed next and how to successfully use it to reach out to your community. Learn how to reinforce and strengthen your library’s service with the healthy use of technology and discover how to keep an eye out for the next big thing that your users will be asking for.
  • Write assessment into your goals
  • Beyond 2.0: Evolving to the Next Level of Amazing Library Service

    1. 1. Beyond "2.0“ Evolving to the Next Level of Amazing Library Service Cliff Landis, Web Services Librarian Georgia State University http://clifflandis.net/
    2. 2. http://www.flickr.com/photos/19553693@N00/273269366/
    3. 3. http://www.flickr.com/photos/90646759@N00/1149873101 It’s not enough to just create an account.
    4. 4. http://www.flickr.com/photos/37912374670@N01/2460452288 It’s not enough to shove your bad services into a new place.
    5. 5. What were you thinking? http://www.flickr.com/photos/80039525@N00/538900892
    6. 6. Why do you use emerging technologies in your library? •Because everyone else is doing it •Outreach •Service
    7. 7. Why do you use emerging technologies in your library?
    8. 8. http://www.flickr.com/photos/74128681@N00/2349370490 The librarian approaches to new ideas…
    9. 9. The Planning Approach Takes too long; jump through hoops; eventual success or failure
    10. 10. The Committee Approach Exploit the “What If” weakness and DESTROY!!!http://www.flickr.com/photos/49503180328@N01/2299526206
    11. 11. The Evolving Library Try, assess, reflect… Try, assess, reflect… Repeat ad victorium
    12. 12. Action Steps www.flickr.com/photos/30352125@N00/616638903
    13. 13. Try Yoda was wrong… www.flickr.com/photos/45082883@N00/223839049
    14. 14. Be fast www.flickr.com/photos/96586445@N00/89773667
    15. 15. Be human http://www.flickr.com/photos/35034353562@N01/1390012980
    16. 16. Don’t over-plan www.flickr.com/photos/66615882@N00/2208227079
    17. 17. Assess Do you like me? Yes No Maybe
    18. 18. www.flickr.com/photos/14516334@N00/286709039 You can’t measure progress without measuring
    19. 19. Write assessment into your plans http://www.perpetualkid.com/index.asp?PageAction=VIEWPROD&ProdID=2534
    20. 20. Get user feedback (and use it) http://www.flickr.com/photos/17671297@N00/1781605101
    21. 21. Write a 3-Minute Plan
    22. 22. Reflect www.flickr.com/photos/80829337@N00/225225979
    23. 23. http://www.flickr.com/photos/79359251@N00/2593538987 BE WILLING TO FAIL. Not every idea can succeed.
    24. 24. Think back to your most amazing user experience… What made it special? http://www.flickr.com/photos/34427466731@N01/2144933705
    25. 25. KEEPING UP WITH CHANGE http://www.flickr.com/photos/71038389@N00/2337307518
    26. 26. http://www.educause.edu/Resources/ECARStudyofUndergraduateStuden/217333
    27. 27. FINAL THOUGHTS www.flickr.com/photos/29647247@N00/111851351
    28. 28. Be willing to do the work http://www.flickr.com/photos/44124404848@N01/992938851
    29. 29. Evolution will take care of the bad ideas. http://www.flickr.com/photos/35034347820@N01/172257764
    30. 30. Create a Culture of Innovation Create a culture of innovationwww.flickr.com/photos/21745851@N00/389396046
    31. 31. http://www.flickr.com/photos/39039882@N00/22778226

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