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Starting a Text Reference Service

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Is a text reference service right for you? Four academic libraries in Georgia summarize their experience with text reference to help you understand the technology options, set-up issues, and patron usage of the service.

Casey Long, Agnes Scott College
Sarah Steiner, Georgia State University
Jeff Gallant, Valdosta State University
James Stephens, Savannah State University
Cliff Landis, Georgia State University

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Starting a Text Reference Service

  1. 1. Starting a Text Reference Service Casey Long, Agnes Scott College Sarah Steiner, Georgia State University Jeff Gallant, Valdosta State University James Stephens, Savannah State University Cliff Landis, Georgia State University COMO 2010 Friday, October 15, 2010
  2. 2. Forget what we thought we knew… http://www.flickr.com/photos/dianjo/210020582/
  3. 3. Technology Options http://www.flickr.com/photos/21947880@N00/124418044
  4. 4. How it works: LibraryH3lp Twilio, Android Phone, or Google Voice Users LibraryH3lp Library Staff http://icons.mysitemyway.com/category/magic-marker-icons/
  5. 5. How it works: Text A Librarian Users Text A Librarian Library Staff http://icons.mysitemyway.com/category/magic-marker-icons/
  6. 6. Other Services <ul><li>Google SMS </li></ul><ul><li>Altarama’s Reference by SMS </li></ul><ul><li>AIM Hack </li></ul><ul><li>Upside Wireless </li></ul><ul><li>Twilio </li></ul><ul><li>LibAnswers </li></ul>http://www.libsuccess.org/index.php?title=Online_Reference
  7. 7. Staffing and Training <ul><li>… if Mittens can do it… </li></ul>http://www.flickr.com/photos/thetoad01/3379773554/
  8. 8. Implementation Tips http://www.flickr.com/photos/kamshots/523413820/
  9. 9. Assessing Your Program http://www.flickr.com/photos/openpad/3718789722/
  10. 10. Marketing Your Program http://www.flickr.com/photos/moriza/175599244/sizes/o/in/photostream/
  11. 11. Citations <ul><li>Choney, S. (2010, September 1). 72 percent of adults are text-messaging now, study says. http://technolog.msnbc.msn.com/_news/2010/09/01/5023529-72-percent-of-adults-are-text-messaging-now-study-says </li></ul><ul><li>Smith, S. D., Salaway, G., & Caruso, J. B. (2009, October 22). The ECAR Study of Undergraduate Students and Information Technology, 2009—Key Findings. http://www.educause.edu/Resources/ TheECARStudyofUndergraduateStu/187226 </li></ul><ul><li>Lenhart, A. (2010, April 20). Teens, Cell Phones, and Texting. Pew Research Center Publications. http://pewresearch.org/pubs/1572/teens-cell-phones-text-messages </li></ul><ul><li>Miele, D., & Molden, D. (2010). Naive theories of intelligence and the role of processing fluency in perceived comprehension. Journal of Experimental Psychology: General , 139 (3), 535-557. </li></ul>

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