Gov 2.0 - Trust and Transparency

Gov 2.0 Trust and Transparency

the network

Pew Internet and American Life Project Mobile Access to Data and Information http://www.pewinternet.org/Reports/2008/Mobile-Access-to-Data-and-Information.aspx Quang Minh (YILKA) on Flickr How many non-Mac are there http://www.flickr.com/photos/yilka/1829139871/

In March 2008: 41% of adult Americans have logged onto the internet on the go, that is, away from home or work either with a wireless laptop connection or a handheld device. Pew Internet and American Life Project Mobile Access to Data and Information http://www.pewinternet.org/Reports/2008/Mobile-Access-to-Data-and-Information.aspx

In July 2009: 56% of adult Americans have accessed the internet by wireless means, such as using a laptop, mobile device, game console, or MP3 player. Pew Internet and American Life Project Wireless Internet Use http://www.pewinternet.org/Reports/2009/12-Wireless-Internet-Use.aspx

and: One-third of Americans (32%) have used a cell phone or Smartphone to access the internet for emailing, instant-messaging, or information-seeking. This level of mobile internet is up by one-third since December 2007. Pew Internet and American Life Project Wireless Internet Use http://www.pewinternet.org/Reports/2009/12-Wireless-Internet-Use.aspx

William Hook on Flickr iPhone http://www.flickr.com/photos/williamhook/2830322349/

...The idea of a single portable device that can make phone calls, take pictures, record audio and video, store data, music, and movies, and interact with the Internet — all of it — has become so interwoven into our lifestyles that it is now surprising to learn that someone does not carry one... 2009 Horizon Report http://www.nmc.org/pdf/2009-Horizon-Report.pdf

"It's when a technology becomes normal, then ubiquitous, and finally so pervasive as to be invisible, that really profound changes happen" Clay Shirky, Here Comes Everybody, p105

Steven W on Flickr My Communities http://www.flickr.com/photos/stevenwarburton/3209461104/

Pew Internet and American Life Project. The Future of the Internet III http://www.pewinternet.org/Reports/2008/The-Future-of-the-Internet-III.aspx "The divisions between personal time and work time and between physical and virtual reality will be further erased for everyone who is connected."

the Internet is a place to connect alles-schlumpf on Flickr Close Connection http://www.flickr.com/photos/29487767@N02/2855271953/

the conversation

the web is a two-way conversation z6p6tist6 on Flickr Two-Way Street Sign http://www.flickr.com/photos/z6p6tist6/500048151/

...but we already do community consultation? "Any person may make a submission ... addressed to:" "...be viewed at the Corindi Beach Shop, the Woolgoolga Library and the council's Administration Building."

too risky? Toastercookie on Flickr cliff diving http://www.flickr.com/photos/toastercookie/3914904568/

trust and reputation

Eighty-one per cent of Australian respondents said they do not trust information from a company CEO, and just six per cent trust corporate advertising. media release 2009 Edelman Trust Barometer http://www.edelman.com.au/insights/2009EdelmanTrustBarometer.htm

"...Government websites received more traffic from Social Networking and Forums than the online News and Media industry for the first time during August 2009." Government sites receive more traffic from Social Nets than News and Media http://weblogs.hitwise.com/sandra-hanchard/2009/09/government_sites_receive_more.html

...nearly a quarter (23%) of online-Australians have boycotted an organisation after reading a negative comment on the social web about how that organisation treats its customers. PC World 01/09/2009 Consumer Talk in the Cloud about Poor Customer Care Impacts the Bottom Line http://www.pcworld.idg.com.au/article/316894/consumer_talk_cloud_about_poor_customer_care_impacts_bottom_line

how's your reputation? Striatic on Flickr /disapprove http://www.flickr.com/photos/striatic/2191404675/

Trust Ben Macleod on Flickr Total Trust http://www.flickr.com/photos/benmcleod/186122997/

Demos State of Trust http://www.demos.co.uk/publications/stateoftrust

...use the personal interactions between their staff and the public to build ongoing, two-way relationships with the people they serve... Demos State of Trust http://www.demos.co.uk/publications/stateoftrust

...counter allegations of unfairness in their decision making by developing more robust and open processes for allocating resources. Demos State of Trust http://www.demos.co.uk/publications/stateoftrust

Transparency Edans on Flickr iPhone transparent screen http://www.flickr.com/photos/edans/1526393678/

Striatic on Flickr /approve http://www.flickr.com/photos/striatic/2191404127/

what does 'trust and transparency' look like? gerlos on Flickr Binocularportrait http://www.flickr.com/photos/gerlos/3119891607/

Public Sphere Justin Freeman on Flickr Senator Kate Lundy http://www.flickr.com/photos/62428481@N00/3651202753/

Public Sphere http://www.paulmcleay.com.au/

civic surf http://civicsurf.org.uk/2008/09/civicsurf-the-documentary-in-full/

@mosmancouncil on twitter

@mosmancouncil on twitter http://www.twitter.com/mosmancouncil

ready to begin? Jon_Marshall on Flickr Starting Line http://www.flickr.com/photos/jon_marshall/260978898/

learning 2.0 http://nswpubliclibrarieslearning2.blogspot.com/

some tips? paul goyette on Flickr Point of contact http://www.flickr.com/photos/pgoyette/436001366/

be human

be authentic PinCheck on Flickr The Real Thing http://www.flickr.com/photos/freeflier/143843519/

The wrap up... gertrud K on Flickr Wrapped Reichstag http://www.flickr.com/photos/gertrudk/18932596/

many images used in this presentation were obtained from flickr.com under a creative commons license. many thanks to all who make their photos available to others to build upon. This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 2.5 Australia License http://creativecommons.org/licenses/by-nc-sa/2.5/au/

Gov 2.0 - Trust and Transparency

by Martin Boyce on May 05, 2010

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Gov 2.0 - Trust and Transparency — Presentation Transcript